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Skills

  • Inventory management and stock ordering
  • POS system management and troubleshooting
  • Product quality control
  • Proactive issue resolution with dissatisfied customers
  • Efficient time management in fast-paced environments
  • Team building
  • Adaptability to evolving customer preferences
  • Latte art proficiency
  • Business operations
  • MS Office

Work Experiences

  • Demonstrated operational expertise.
  • Boosted employee satisfaction.
  • Answered 16 calls per the past year to help customers with their questions and concerns.
  • Transported Tableau to the past year customer locations.
  • Contributed to menu design.
  • Based schedules on sales patterns.
  • Delivered top-notch drinks.
  • Created a welcoming atmosphere.
  • Consistently completed transactions quickly.
  • Collaborated with management to introduce new seasonal drinks.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Built a professional team environment.
  • Accomplished in fostering a customer-centric atmosphere, with a proven ability to resolve service issues promptly and improve overall satisfaction by 46% after complaints.
  • Senior Barista with 6 years of successful cross-functional collaboration and data analysis experience.
  • Accomplished Senior Barista with over 11 years of experience elevating coffee shop operations by training and mentoring new hires, reducing waste, and enhancing overall workflow efficiency.
  • Artistic and experienced Senior Barista.
  • Within Food and Beverage, senior Senior Barista and outstanding performer in cross-functional collaboration and process improvement.
  • Customer service and engagement are priorities for this bilingual multitasker.
  • Focused and adaptable professional with undeniable performance reporting and project management abilities.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Resolved complex customer complaints, retaining 49% of potentially lost revenue through personalized service.
  • Redesigned café layout to improve workflow and traffic patterns, which reduced customer wait times by 15 minutes.
  • Spearheaded cost-saving initiatives, reducing daily operational costs by 58% without compromising service quality.
  • Upheld café appearance and cleanliness, consistently receiving positive feedback from customers and meeting cleanliness standards.
  • Collaborated with team of 3 in the development of procedure.
  • Introduced an environmentally sustainable practice that reduced waste in daily operations, cutting costs and enhancing the brand’s eco-conscious image.
  • Achieved seamless transitions during shift changes by conducting comprehensive handovers, reducing service delays.
  • Created staff incentive programs, which resulted in a 67% increase in employee morale and performance.
  • Managed daily scheduling and staff rotations, ensuring optimal staffing levels during peak times and minimizing overtime costs.
  • Trained employees on advanced brewing techniques, leading to improved beverage quality and customer satisfaction.

Affiliations

  • Project Management Institute
  • International Women’s Coffee Alliance (IWCA) participant
  • Customer Experience Professionals Association (CXPA) Member
  • Starbucks Coffee Master Certification
  • Red Cross First Aid & CPR Certified
  • Specialty Coffee Association (SCA) membership
  • 2017 Coffee Brewing Championship Judge
  • Coffee Skills Program (CSP) Certification
  • Mentorship role within Raleigh Barista Training Group
  • Lions Club

Certifications

  • Advanced Coffee Education Series Certification, Specialty Coffee Association
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Specialty Coffee Association Green Coffee Competency
  • Food Safety Manager Certification (ServSafe)
  • Food and Beverage Management Diploma by procedure
  • Specialty Coffee Association (SCA) Barista Certification
  • Responsible Alcohol Service Certification (TIPS, SMART Certification)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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