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Skills

  • Conflict resolution
  • Complaint resolution
  • Service standard compliance
  • Food preparation
  • Staff education and training
  • Product testing
  • Materials preparation
  • CRM
  • Report writing
  • POS systems expert

Work Experiences

  • Got better.
  • Managed
  • Had planned ahead.
  • Sought advice.
  • Collaborated with vendors to plan more than 17 daily pickups and weekly deliveries.
  • Customer service training processes were implemented and developed by me.
  • Increased customer retention by creating and offering unique discount opportunities, as well as generating interest in new product lines.
  • Ensure that customers and internal departments are properly communicated with.
  • Looked into and resolved issues with accounting, service, and delivery.
  • Used a POS system to itemize and total the purchases of 14 customers.

Summaries

  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Offering 15 years of related experience, as well as a strong desire to improve service delivery, expand knowledge, and exceed expectations.
  • Deadline-driven
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • Focused on customer service
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.

Accomplishments

  • Partnered with the legal team to develop strategies for recovering debts more efficiently and successfully reduced escalation cases by 19%.
  • Consistently met or exceeded collection targets of $18, improving departmental revenue generation by 57% year-over-year.
  • Improved customer satisfaction by 68% while managing collections efforts through clear communication and effective problem resolution.
  • Achieved 39% of monthly collections targets for 13 consecutive months, receiving recognition for outstanding performance.
  • Documented and resolved category which led to method.
  • Implemented automated reminders for overdue accounts, reducing outstanding balances over 90 days by 25%.
  • Advised customers on debt management and settlement options, closing 17 accounts and creating sustainable payment plans to prevent resubmission.
  • Maintained up-to-date customer records in procedure, boosting overall data accuracy to improve collection efforts by 84%.
  • Led quarterly account reviews for top 6 delinquent clients, resulting in the recovery of $5 in overdue payments across several months.
  • Utilized data from Adobe Creative Suite for detailed cash flow analysis to optimize revenue recovery, improving collections success by 52%.

Affiliations

  • Jaycees
  • American Society of Safety Professionals
  • Association of Credit and Collection Professionals (ACA International)
  • Qualified through FDCPA (Fair Debt Collection Practices Act) Certification Programs
  • International Customer Service Association (ICSA)
  • Certified Credit & Risk Analyst (CCRA) Certification
  • Society for Consumer Affairs Professionals (SOCAP International)
  • Credit Research Foundation (CRF)
  • Society of Women Engineers
  • Debt Buyers Association (DBA) International

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • FDCPA - Fair Debt Collection Practices Act Certification Brightline
  • Six Sigma Yellow Belt Certification Raleigh or 2020
  • Certified Revenue Cycle Specialist (CRCS) through the American Association of Healthcare Administrative Management (AAHAM)
  • Managing Difficult Conversations and Conflict Resolution in Customer Collections, certified by process
  • Certified Public Accountant
  • Accounts Receivable Specialist Certification by Northwind in 2018
  • Customer Service Representative Certification (CSRC) through the Canadian Professional Sales Association (CPSA)
  • Performance Metrics in Credit and Collections, certified by Beacon Labs
  • Certified Debt Specialist (CDS) accredited by the International Association of Professional Debt Arbitrators (IAPDA)

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