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Skills

  • CyberMatrix software
  • Merchandising
  • Goal-oriented
  • Computer literate
  • Distribution center management
  • Accurate money handling
  • Outstanding interpersonal skills
  • Detail-oriented
  • Employee scheduling
  • Operational improvement

Work Experiences

  • Made a proposal
  • Promptly informed the leadership team of any violations of store policies.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences.
  • Sought advice.
  • Helped customers by answering their questions and completing their requests.
  • Taught employees how to deal with difficult customers and difficult situations.
  • Managed
  • Described how to use and operate merchandise to customers in a 9-minute presentation.
  • Invented

Summaries

  • Retail sales and customer service expert with numerous awards.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Innovative
  • Service-driven
  • Initiative and program are examples of abilities.
  • Demonstrated ability to cultivate relationships with key retail clients in order to expand client accounts and maintain business growth.
  • Dedicated to learning, growing, and succeeding in Retail.
  • A committed, tactical team builder and strategic planner seeking a position in account management or sales with a forward-thinking elevator service and construction firm.
  • With 14 years of progressive experience in large-scale corporate banking environments, I am a highly analytical and results-driven banking professional.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.

Accomplishments

  • Re-engineered inventory management processes, reducing stock shortages by 85% and improving product availability during peak shopping periods.
  • Improved sales team efficiency by implementing a streamlined KPI tracking system, increasing productivity by 26%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented new staff training protocols, resulting in a 39% improvement in customer satisfaction survey results over a 2016 period.
  • Drove 35% increase in sales year-over-year by initiating and managing a high-margin product focus strategy.
  • Collaborated with team of 14 in the development of metric.
  • Played a key role in introducing a regional sales drive, resulting in 62% sales growth across 10 locations over 16 months.
  • Achieved status as one of 15 top sales performers in the region comprised of 17 stores.
  • Developed and executed a floor layout redesign that enhanced customer flow and increased sales by 18%.
  • Reduced average checkout time by 64% through improved staff allocation and system optimization on the sales floor.

Affiliations

  • The Brand Experience Network
  • American Medical Informatics Association
  • Customer Service Leadership Council
  • Global Leadership Academy (GLA) – Leadership trainings focused on conflict resolution
  • Certified Retail Analyst (CRA) – Focused on retail analytics and demographics evaluation
  • National Retail Federation (NRF)
  • Retail Technology Association (RTech)
  • Retail Industry Leaders Association (RILA)
  • Society for Human Resource Management (SHRM) – Relevant for leadership development certifications
  • Certified Professional Sales Person (CPSP) – Training and certification in advanced sales

Certifications

  • Customer Loyalty Management Certification from HubSpot
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Store Manager (CSM) by Retailskills
  • Certified Cash Handling Manager (CCHM) from Ironclad Systems
  • Certified Customer Experience Professional (CCXP) from the Customer Experience Professionals Association (CXPA)
  • Certified Retail Management Professional (CRMP) from Beacon Labs
  • Sales Coaching Certification (SCC) from Northwind
  • Certified Public Accountant (CPA)
  • CompTIA Network+

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