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Skills

  • Budgets
  • Tourism management
  • System equipment
  • Public speaking
  • Crisis management
  • Regulatory compliance
  • Collaborative teamwork
  • Communication skills
  • Relationship development
  • Payment collection

Work Experiences

  • Collaborated with marketing teams to launch educational workshops, increasing participation in museum programming by 15% in 2021.
  • Transported HubSpot to the past year customer locations.
  • Achieved zero incidents in 2022.
  • Assisted marketing teams in collecting visitor insights.
  • Collaborated with marketing teams.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Collaborated with curatorial staff on monthly gallery talks, driving a 37% increase in evening tour participation.
  • Achieved a measurable 21% uptick in online engagement.
  • Administered visitor feedback surveys.
  • Became a top-rated museum ambassador.

Summaries

  • Committed Museum Ambassador with expertise in visitor behavior analysis, leading efforts to enhance exhibit safety and reduce incident reports by 51%.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved notable success in fundraising.
  • Optimistic and outgoing individual who enjoys meeting new people.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Completed Excellence Award for outstanding visitor service.
  • Well-versed in marketing and skilled at writing entertaining scripts.
  • Exceptional customer service and public speaking abilities.
  • Collaborative Museum Ambassador.
  • Excellent knowledge of program history, as well as organizational and public speaking abilities.

Accomplishments

  • Developed guidelines for traveling exhibitions, leading to a 72% reduction in transport-related damages for borrowed artifacts.
  • Facilitated inclusive communication between staff and guests, ensuring wider accessibility to content through bilingual visitor guides and audio tours.
  • Developed and implemented strategic approaches for school group tours, leading to an increase of 74% in bookings and overall satisfaction.
  • Created exhibit description materials for new art installations, improving visitor engagement with exhibits by 77%.
  • Played a key role in launching a museum membership rewards program, increasing engagement and repeat visits by 76% within the first 17 months.
  • Organized and executed immersive history-themed tours, contributing to a 34% increase in admissions during summer months.
  • Developed a VIP guest relations program that improved stakeholder satisfaction by 43% and encouraged repeat visits.
  • Developed and implemented gift shop inventory strategies that consistently improved profit margins by 70% year-over-year.
  • Acted as museum liaison during procedure annual event, ensuring smooth VIP guest tours and improving visitor participation by 17%.
  • Provided in-depth tours for VIP guests, enhancing their understanding of the museum’s mission and fostering future patronage.

Affiliations

  • Association of American Museum Volunteers (AAMV)
  • American Alliance of Museums (AAM)
  • Tourism Committee Chairperson, Portland Cultural Affairs
  • National Society of Leadership and Success (NSLS)
  • American Society of Safety Professionals
  • American Association for State and Local History (AASLH)
  • American Medical Informatics Association
  • Cultural Heritage Preservation Society
  • Volunteer, Children’s Museum Association of Portland
  • International Council of Nurses

Certifications

  • Conflict Resolution Certification, National Association of Social Workers (NASW)
  • Customer Service Initiative (CSI), Certified Guest Service Professional
  • Exhibit Design/Museum Graphics, Vantage
  • Certified Public Accountant (CPA)
  • Advanced Facilitation Skills Certification, International Association of Facilitators (IAF)
  • Program Planner Certificate, National Association for Interpretation (NAI)
  • Train the Trainer Certification - Association for Talent Development (ATD)
  • Apple Certified Associate (ACA)
  • Google Certified Professional Cloud Architect
  • Certification in Public History, standard

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