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Skills

  • Workforce management
  • Team Leadership
  • Calibrating systems
  • Supervision
  • System repairs
  • Process optimization
  • Inventory control
  • Cost reduction strategies
  • Customer feedback system implementation
  • Customer escalation handling

Work Experiences

  • Collaborated with vehicle manufacturers to deliver recall fixes on time, achieving a satisfaction rate of 28% from affected customers.
  • Looked for industry trends on social media and through online sources.
  • Achieved a satisfaction rate of 26% from affected customers.
  • Achieved improvement over a 2020-year period.
  • Delivered recall fixes on time.
  • Achieved a 10-year record of zero lost time injuries.
  • Transported QuickBooks to two years customer locations.
  • Collaborated with metric customers to determine their needs and deliver system service.
  • Created a multi-tiered technician apprentice pipeline, decreasing external hiring needs and promoting internal talent.
  • Air conditioning systems were serviced, fluids were changed and topped off, and maintenance inspections were completed.

Summaries

  • Accomplished Quick Lane Manager.
  • Capable of performing any type of repair or maintenance service and constantly looking for ways to improve garage operations.
  • Master Automotive Technician with a track record of solving problems, performing maintenance, and improving vehicle performance.
  • Within Miscellaneous, senior Quick Lane Manager and outstanding performer in quality assurance and budget management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Collaborative Quick Lane Manager.
  • Collaborative Quick Lane Manager with a keen ability to manage cross-functional teams, lowering operational costs by $2 annually through effective inventory control.
  • Clear understanding of quality assurance and vendor management as well as quality assurance training.
  • Achieved a 47% increase in net revenue.

Accomplishments

  • Documented and resolved category which led to standard.
  • Collaborated with team of 14 in the development of initiative.
  • Established an employee recognition program, boosting technician morale and productivity by 16% over one year.
  • Facilitated integration with Microsoft Excel, improving records management and minimizing processing errors by 56%.
  • Successfully led the service department team through peak season, maintaining productivity above 75% target rate.
  • Implemented an effective technician apprentice pipeline which decreased technician turnover by 79% and fostered internal promotions.
  • Reduced operations bottlenecks by optimizing scheduling and technician distribution, increasing vehicle throughput by 45%.
  • Negotiated with multiple insurance companies, securing a 39% success rate in customer claim approvals.
  • Developed a comprehensive training program for technicians, boosting efficiency by 85% within 18 months.
  • Optimized parts procurement process via just-in-time inventory, reducing excess stock by $12 over the past year.

Affiliations

  • Workforce Training Program on Customer Satisfaction Improvement Techniques
  • American Society of Safety Professionals
  • Quick Lane Tire & Auto Center Performance Team Award Winner 2015
  • National Association of Fleet Administrators (NAFA) Certification Completion
  • American Marketing Association
  • Automotive Distribution Network (ADN) Collaboration
  • Local Chamber of Commerce Automotive Sector Working Group
  • Association for Computing Machinery
  • National Association of Social Workers
  • Jaycees

Certifications

  • Certified Tire and Lube Technician by National Institute for Automotive Service Excellence (ASE)
  • Certified Shop Foreman by Automotive Training Institute (ATI)
  • Advanced Customer Relationship Management (CRM) Certification
  • Certified Public Accountant (CPA)
  • SHRM Certified Professional (SHRM-CP)
  • Digital Advertising Automotive Certification by Google Ads
  • Forklift Operator Certification by the National Safety Council
  • Cisco Certified Network Associate (CCNA)
  • First Aid/CPR Certified
  • Workplace Safety and Accident Prevention Certification by National Safety Council

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