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Skills

  • Appointment booking systems
  • Team building
  • Stakeholder engagement
  • Cost-saving analysis
  • Team management
  • Supervision
  • Insurance dispute resolution
  • Customer service
  • MS Office
  • Communications

Work Experiences

  • Kept meticulous records of office inventories and ordered additional supplies for $8.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Achieved reduction over three years.
  • Coordinated treatment authorization paperwork.
  • Built and maintained strong relationships with suppliers.
  • Collaborated with interdisciplinary teams.
  • Collaborated with IT to implement a new electronic health records system.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Analyzed patient billing cycles.

Summaries

  • Knows how to manage charts, forms, and payments.
  • Adept at cost-saving initiatives.
  • Achieved results in under the past year.
  • Strengths in client relations and team leadership backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved a 15% reduction in retrieval times for critical medical data.
  • Proven experience in category and process environments, as well as knowledge of provider requirements.
  • Achieved annual savings of $5.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept in boosting clinic operational efficiency.

Accomplishments

  • Documented and resolved category which led to standard.
  • Developed and implemented an automated filing system leading to a 52% increase in administrative efficiency.
  • Supported clinical operations by conducting detailed analysis of staffing needs, optimizing nurse schedules by 50% hours.
  • Trained interns on administrative workflows, improving onboarding efficiency by 67% compared to previous cohorts.
  • Implemented a digital tracking system for medical supplies, reducing inventory discrepancies by 63%.
  • Reduced patient complaint rates by 68% by improving front desk workflows and communication standards.
  • Led a team initiative to renegotiate external vendor contracts, saving 18 annually for the healthcare clinic.
  • Monitored key clinic performance indicators (KPIs) to provide actionable data insights, improving response time by 65%.
  • Processed and validated insurance claims faster, improving revenue cycle time for the clinic by 57% days.
  • Addressed patient complaints directly, resolving 10-related issues and improving overall patient relations.

Affiliations

  • Lions Club
  • International Council of Nurses
  • Project Management Institute
  • International Association for Hospital Safety and Security (IAHSS)
  • American Health Information Management Association (AHIMA)
  • International Association of Administrative Professionals
  • National Association for Healthcare Quality (NAHQ)
  • American Association of Healthcare Administrative Management (AAHAM)
  • Toastmasters
  • National Healthcare Administrators Association (NHAA)

Certifications

  • Certified Patient Care Technician (CPCT) - National Healthcareer Association (NHA)
  • Google Certified Professional Cloud Architect
  • Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association (NHA)
  • Microsoft Certified Systems Engineer (MCSE)
  • First Aid/CPR Certified
  • Healthcare Compliance Certification – initiative
  • Certified Manager of Patient Accounts (CMPA) - Brightline
  • CompTIA A+ Technician
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • Lean Six Sigma Healthcare Yellow Belt – Summit Group

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