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Skills

  • Cross-selling and upselling
  • MS Office
  • Cold calling expertise
  • Appointment scheduling
  • Customer feedback analysis
  • First Aid/CPR
  • CRM software proficiency standard
  • Conversion rate optimization
  • Team management
  • Budgets

Work Experiences

  • Assessed daily performance metrics, using key insights to consistently improve individual and team sales conversions.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a 82% lift in conversion rates.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Built strong customer relationships.
  • Boosted customer sign-up rates by 46%.
  • Transported Asana to the past year customer locations.
  • Oversaw the delivery of method project by system team, which resulted in program.
  • Collaborated with the marketing department to refine scripts, which increased qualified lead generation by 82% in one year.
  • Adapted quickly to new systems and tools, reducing onboarding time for upgraded CRM platforms by 37% for the telesales team.

Summaries

  • Having the ability to build rapport with each customer.
  • Accomplished Telesales Specialist.
  • Aimed at improving customer satisfaction scores.
  • Adept in converting outbound calls into qualified leads.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 22% increase in conversion rates.
  • Adept at developing and refining sales scripts, which led to a 59% increase in qualified leads and improved win rates.
  • Bridged the gap between customer needs and product solutions.
  • Collaborative team player.
  • Built and managed strong client relationships, achieving a 30% rise in repeat business and a $16 increase in revenue.

Accomplishments

  • Skillfully closed deals with a conversion rate of 79% on cold/warm leads; instrumental in reaching monthly revenue targets.
  • Consistently surpassed sales targets with year-over-year growth of 69%, contributing 2 to overall company revenue.
  • Refined sales scripts and objection handling techniques, leading to an improvement in conversion rate from metric% to initiative% over three years.
  • Negotiated upsell and cross-sell opportunities, increasing contract values by an average of 78% across existing client accounts.
  • Identified and addressed process inefficiencies, improving team response rate to inbound leads by 83%, leading to increased ROI.
  • Proactively followed up on 8 dormant accounts, re-engaging and converting 50% into active clients, increasing total client volume.
  • Trained and mentored 12 new hires, improving their time to proficiency by 27%, contributing to an overall team performance boost.
  • Won Top Performer at Beacon Labs for achieving the highest customer satisfaction score (CSAT) of 38% over one year.
  • Boosted multi-channel sales by 22% through effective email follow-up campaigns after initial telephone contacts.
  • Utilized CRM tools to segment customer groups, increasing successful up-selling and cross-selling by 51%.

Affiliations

  • Association of Information Technology Professionals
  • Certified Sales Leader (CSL) from 2023
  • Society of Women Engineers
  • Revenue Optimization Council (ROC)
  • American Marketing Association (AMA) – Sales Section
  • International Association of Administrative Professionals
  • Customer Relationship Management (CRM) Institute
  • Global Inside Sales Association
  • National Association of Sales Professionals (NASP)
  • Jaycees

Certifications

  • Certified Public Accountant (CPA)
  • Salesforce
  • Advanced Telemarketing Techniques Certification - Harbor & Co.
  • Project Management Professional (PMP)
  • Call Center Management Certification - Summit Group
  • Post-Sales Account Management Certification - Lakeside Partners
  • Certified Sales Development Representative - method
  • Effective Follow-Up Strategies Certification - Meridian
  • Certified Lead Generation Expert - system
  • CompTIA Security+

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