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Skills

  • Patient Registration
  • Time management
  • First Aid/CPR
  • Cross-functional team coordination
  • Critical thinking during emergency situations
  • EMR / EHR
  • Customer service
  • Inventory reconciliation
  • Regulatory compliance
  • Simple dressings

Work Experiences

  • Worked to improve office efficiency by coordinating charts, filling out insurance forms, and assisting patients with a variety of needs.
  • Assisted with digital and physical filing processes, ensuring timely updates and retrieval of 17 patient records daily.
  • Assisted with onboarding new medical staff.
  • Aligned patient education materials with best practices.
  • Based on post-treatment surveys.
  • Achieved a 22% accuracy rate.
  • Directed patients to exam rooms, answered questions, and helped doctors prepare for exams.
  • Awarded “Top Performer” for exceptional service and support, driving patient satisfaction scores to over 77% in 2022.
  • Exam rooms and medical equipment were sanitized, restocked, and organized by me.
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.

Summaries

  • Achieved cost savings.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Contributed to 22% improvement based on initiative.
  • Adept at patient triage.
  • Within Miscellaneous, senior Medical Support Representative and outstanding performer in team leadership and data analysis.
  • A results-oriented Medical Support Assistant focused on maintaining consistent accuracy in ICD-10 and CPT coding to streamline insurance claims processing.
  • Collaborated effectively with insurance companies.
  • Positive and upbeat personality with excellent communication abilities.
  • Commitment to reducing administrative errors, successfully lowering billing issue rates by 23% through quality improvement initiatives in 6 months.
  • Medical Support Representative is a multi-talented Medical Support Representative who is consistently rewarded for planning and operational improvements.

Accomplishments

  • Optimized medical supply inventory management, reducing monthly supply costs by 70% through price comparisons and bulk ordering practices.
  • Decreased appointment scheduling errors by 23% through implementation of new calendar management software.
  • Successfully provided first-point contact for triaged incoming calls, ensuring that urgent issues were escalated within the past year.
  • Collaborated with a multi-disciplinary team to resolve patient complaints promptly, improving overall clinic satisfaction scores by 62%.
  • Engineered an automated system for managing patient waitlists, reducing patient drop-off rates by 35% over 18 months.
  • Improved patient education materials regarding post-surgical care, decreasing follow-up visits by 36%.
  • Developed and delivered training modules on medical coding and billing procedures, increasing team accuracy by 30%.
  • Documented and resolved framework which led to program.
  • Assisted physicians with patient history documentation, improving accuracy of data collection and resulting in a 17% reduction in follow-up discrepancies.
  • Tracked patient care outcomes over 6 months and provided recommendations to medical teams, resulting in a 81% improvement in care standards.

Affiliations

  • Licensed member, Medical Transcription Certification Association (MTCA)
  • International Association of Administrative Professionals
  • Graduate of Patient Advocate Certification Board (PACB) - 2018
  • Member, International Association of Patient Case Management and Support (ICMS)
  • Active Participant, Multidisciplinary Patient Care Forums procedure
  • Certified in Basic Life Support (BLS) - 2016 Renewal
  • Volunteer, American Red Cross Medical Support Team
  • Association of Information Technology Professionals
  • Active, Telemedicine Support Group of the Midwest
  • Rotary International

Certifications

  • Certified Billing and Coding Specialist (CBCS) - initiative
  • OSHA Healthcare Safety Training Certification - system
  • Patient Safety Certification - metric
  • Certified Public Accountant (CPA)
  • Certified Medical Reimbursement Specialist (CMRS) - system
  • Certified Medical Administrative Assistant (CMAA) - process
  • Medical Claims Processing Certification - method
  • Certified Medical Office Manager (CMOM) - system
  • CompTIA Network+
  • Certified Professional Coder (CPC) - program

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