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Skills

  • Healthcare Policy Compliance
  • Clinical Operations Management
  • Seasoned in medical clinical procedures
  • Audit preparation and regulatory compliance
  • Healthy meal preparation
  • Multidisciplinary team collaboration
  • Process improvement methodologies in healthcare
  • Peer mentoring program development
  • Healthcare Performance Analytics
  • Loss prevention management

Work Experiences

  • Redesigned patient access and back-office workflow processes, resulting in a system-wide staffing cost reduction of 6%.
  • Achieved a 18% improvement in patient satisfaction.
  • Analyzed patient flow and care processes to achieve a 17% reduction in emergency room overcrowding while maintaining quality standards.
  • Was in charge of all financial transactions and management functions, as well as the strategic management of the $17 operating budget.
  • Achieved $7 in savings.
  • Achieved a 58% reduction in emergency room overcrowding.
  • Achieved a 9% decrease in medication errors over 2018.
  • Communicated with patients while maintaining the confidentiality of their medical information.
  • Contributed to a 16% increase in positive internal feedback surveys.
  • Increased patient satisfaction by 11% within 6 months.

Summaries

  • Exceptional communicator and proven problem solver.
  • With more than 9 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Clear understanding of stakeholder engagement and team leadership as well as stakeholder engagement training.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Achieved a $18 reduction in annual operating costs.
  • Oversee human resources, budgeting, supply management, and patient services with success.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 30% improvement in departmental performance.
  • Achieved a reduction in treatment plan inconsistencies.

Accomplishments

  • Rolled out an electronic health record system integration, improving clinical documentation turnaround time by 43%.
  • Implemented new risk management protocols that reduced incident reports related to patient safety by 26%, safeguarding both patients and the facility.
  • Streamlined the procurement process, saving $2 in equipment purchasing costs annually.
  • Directed the rollout of new patient care protocols, contributing to a 16% improvement in post-operative patient recovery metrics.
  • Revamped patient intake scheduling system, resulting in a 32% reduction in patient wait times and improved care coordination.
  • Redesigned patient workflow processes for sales, cutting average appointment times by 47% without compromising care quality.
  • Directed infection control training sessions that adhered to both federal and local guidelines, resulting in a 37% compliance rate across units.
  • Resolved product issue through consumer testing.
  • Piloted a patient feedback program, leading to a 51% increase in satisfaction scores by responding to direct patient concerns.
  • Spearheaded the digital transformation of paper-based patient records, leading to a 81% reduction in patient data processing time.

Affiliations

  • Medical Group Management Association (MGMA)
  • Association for Healthcare Resource & Materials Management (AHRMM)
  • Freemason
  • American Medical Informatics Association
  • Certified Healthcare Administrative Professional (OSHA)
  • National Association of Healthcare Access Management (NAHAM)
  • American Society of Safety Professionals
  • Jaycees
  • Society for Healthcare Strategy & Market Development (SHSMD)
  • Healthcare Financial Management Association (HFMA)

Certifications

  • CompTIA Security+
  • Certified Public Accountant (CPA)
  • Certified Operating Room Manager (CNOR) by the Competency & Credentialing Institute (CCI)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Compliance and Ethics Professional in Healthcare (CHC) through the Compliance Certification Board
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Food Protection Manager (CFPM) from category if managing dietary services
  • Patient Safety Officer Training from framework
  • Certified Healthcare Manager (CHM) by the American Institute of Healthcare Compliance (AIHC)

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