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Skills

  • Global team management
  • Automated quality control systems
  • Communications
  • Data-driven decision making
  • SAP use
  • Corrective and Preventive Actions (CAPA)
  • Operational improvement
  • Audit coordination
  • Team building
  • Continuous process improvement (CPI)

Work Experiences

  • Took production samples on a regular basis and conducted thorough quality inspections.
  • Championed root cause corrective actions by fostering an open-feedback culture with production teams, reducing nonconformance reports by 76%.
  • Achieved zero findings in 14 consecutive inspections.
  • Organized and led quality review meetings to assess the effectiveness of performance in terms of risk mitigation, throughput improvement, and customer satisfaction.
  • Established the standards, practices, and procedures for the quality department.
  • Kept track of quality issues with external customers, suppliers, and the plant's internal operations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Acted as a key contributor to reducing claims for defective products by 15%, enhancing client retention in Phoenix.
  • Applied Six Sigma methodologies.
  • Used coaching tools and techniques to help managers and team members improve their performance.

Summaries

  • Within Miscellaneous, senior Director of Quality Control and outstanding performer in strategic planning and process improvement.
  • Adaptable Director of Quality Control.
  • Clear understanding of team leadership and vendor management as well as risk assessment training.
  • Boosted product quality scores by 24%.
  • Achieved a 49% decrease in non-compliance issues.
  • Manage a quality audit program to identify and correct nonconformities, as well as to instill a culture of continuous improvement.
  • Exceptional at spotting flaws and initiating solutions to problems.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Individual team member hiring and development experience

Accomplishments

  • Implemented Six Sigma methodologies to streamline production processes, resulting in a 21% reduction in product defects.
  • Successfully collaborated with external auditors to pass key industry certifications such as ISO/TS Scrum Master, improving client retention by 25%.
  • Developed corrective and preventive action (CAPA) protocols that decreased nonconformance reports by 23% across all production lines.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Pioneered real-time data analytics for ongoing production monitoring, decreasing product rework by 64%.
  • Led the implementation of Failure Mode and Effect Analysis (FMEA), identifying high-risk processes and reducing potential failure points by 55%.
  • Implemented tighter controls on raw materials, ensuring that incoming product quality improved by 83%.
  • Reduced total cost of quality by $4 through enhanced focus on first-pass yield, eliminating rework and waste in compliance.
  • Partnered with R&D and production teams on new product launches, ensuring adherence to quality standards from prototype to full-scale production.
  • Reduced material waste by over 63% through introduction of environmentally friendly procedures in marketing.

Affiliations

  • Association for Operations Management (APICS) Certification in Logistics, Transportation, and Distribution (CLTD)
  • Jaycees
  • Society of Human Resource Management
  • American Marketing Association
  • Global Association for Quality Management (GAQM)
  • Lions Club
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Freemason
  • Project Management Institute

Certifications

  • Risk-Based Thinking in ISO 9001 Certification - Cedar Works, 2021
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • Root Cause Analysis Expert Certification - Brightline, 2023
  • Certified Food Safety and Quality Auditor (FSQA) - Northwind, 2018
  • Certified HACCP Auditor (CHA) - procedure, 2021
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Certified ScrumMaster (CSM) | Scrum Alliance, 2019
  • Six Sigma Black Belt Certification Vantage, 2021

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