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Skills

  • Business operations
  • Policy reinforcement
  • Inspection time reduction
  • Statistical Process Control (SPC)
  • Budgets
  • Customer complaint resolution
  • Continuous process improvement (CPI)
  • Cost-saving initiatives
  • Data analysis
  • Knowledge of quality systems

Work Experiences

  • Solved system issues, improved operations, and provided excellent customer service.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Kept track of the staff's organization and made suggestions for improving daily operations.
  • Achieved a 80% reduction in defects.
  • Achieved results over three years.
  • Built an effective continuous improvement program using Six Sigma to reduce operational variability, achieving $14 in cost savings.
  • Ensured consistent production quality by implementing and enforcing automated practice systems.
  • Established and tracked the goals and objectives of the quality department.
  • Achieved recognition in 18 months across Seattle.
  • Achieved results within one year.

Summaries

  • Increase the productivity and quality of finished goods by using creativity to improve the manufacturing process.
  • Ensures that production and manufacturing lines run smoothly, coordinating employee efforts and facilitating communication between management and production departments.
  • Achieved a 84% reduction in defects.
  • Outgoing Quality Assurance Manager in the Miscellaneous with 12 years of management experience.
  • Develop and maintain a quality management system that adheres to ISO 9001 and other relevant standards and business requirements.
  • Exceptional at spotting flaws and initiating solutions to problems.
  • Experienced in reviewing and interpreting regulatory and programmatic guidance, as well as implementing corporate compliance, risk management, and corrective action programs.
  • Adaptable Director of Quality Control with hands-on expertise in managing global teams, ensuring consistent quality standards across 7 manufacturing plants.
  • Achieved error-free product launches over the first three years.
  • Methodical Quality Assurance Manager with exceptional analytical and problem-solving skills.

Accomplishments

  • Coordinated cross-functional problem-solving initiatives to achieve a Excellence Award for excellence in SAP quality in 2023.
  • Designed a risk mitigation strategy that prevented over 3 product recalls across the past year, saving the company $10.
  • Led cross-functional teams in the launch of a new Quality Management System (QMS) which increased compliance with industry regulations by 55%.
  • Developed a predictive analytics model for quality forecasting, improving product consistency and reducing variability by 66%.
  • Established comprehensive Key Performance Indicators (KPI) tracking methods which improved stakeholder visibility and reduced decision-making time by two years.
  • Led the implementation of Failure Mode and Effect Analysis (FMEA), identifying high-risk processes and reducing potential failure points by 55%.
  • Developed corrective and preventive action (CAPA) protocols that decreased nonconformance reports by 23% across all production lines.
  • Developed a supplier quality scorecard system, improving vendor quality compliance by 76%.
  • Resolved product issue through consumer testing.
  • Reduced total cost of quality by $4 through enhanced focus on first-pass yield, eliminating rework and waste in compliance.

Affiliations

  • Society of Human Resource Management
  • Institute of Quality Assurance (IQA)
  • International Quality Federation (IQF)
  • Association for Computing Machinery
  • Global Association for Quality Management (GAQM)
  • Association for the Advancement of Cost Engineering International (AACE)
  • Regulatory Affairs Professionals Society (RAPS)
  • National Association of Social Workers
  • Toastmasters
  • Freemason

Certifications

  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified ScrumMaster (CSM) | Scrum Alliance, 2019
  • CompTIA A+ Technician
  • Supplier Quality Engineer (SQE) Certification - Cedar Works, 2023
  • Risk-Based Thinking in ISO 9001 Certification - Cedar Works, 2021
  • Lean Manufacturing Professional Certification - Lakeside Partners, 2016
  • Certified Risk Management Professional (CRMP) - Ironclad Systems, 2019
  • Root Cause Analysis Expert Certification - Brightline, 2023
  • Lean Six Sigma Master Black Belt - Lakeside Partners, 2024

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