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Skills

  • Solutions deployment
  • Database programming
  • Virtualization technologies
  • Organization
  • Build releases
  • Agile
  • Regulatory compliance
  • Advanced Salesforce report formulas
  • Budgets
  • MS Office

Work Experiences

  • Conducted market research.
  • Put troubleshooting methods to the test, came up with creative solutions, and documented them for use by the support team.
  • Was in charge of implementing new software applications and operating system rollouts across a variety of business units, including Microsoft Excel and QuickBooks.
  • Worked with a cross-functional team of business analysts, developers, and technical support professionals to compile a comprehensive list of new application requirement specifications.
  • Prototyped new data processing capabilities quickly to ensure that they could be integrated into existing systems.
  • Automated Salesforce email campaigns using Marketing Cloud integration, leading to a 77% increase in engagement rates.
  • Improved the overall performance of existing standard software by fixing coding errors, upgrading interfaces, and improving overall performance.
  • Assisted in QA testing of new Salesforce functionalities, identifying and logging 5 bugs and inconsistencies before product deployment.
  • Collaborated with business units to gather functional requirements for Salesforce implementations, resulting in tailored system solutions that increased user adoption rates by 85%.
  • Automated lead assignment processes within Salesforce, reducing response times for new leads by 6 months and improving conversion rates by 84%.

Summaries

  • Analyzed and restructured Salesforce page layouts, reducing task completion times by 18 months and improving overall team productivity.
  • Consistently delivered optimized technical solutions.
  • Adopted Agile methodologies.
  • Brought innovations to the market quicker.
  • Intern Salesforce Junior Developer is a multi-talented Intern Salesforce Junior Developer who is consistently rewarded for planning and operational improvements.
  • Effective coach and mentor who is dedicated to leading gifted teams.
  • Achieved a 70% increase in efficiency.
  • Adept at creating technical documentation.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in stakeholder engagement and strategic planning backed up by Computers Software training.

Accomplishments

  • Developed complex validation rules in Salesforce that decreased data entry errors by 76%.
  • Created automation for Salesforce Marketing Cloud email campaigns, boosting email engagement by 18% through personalized content.
  • Collaborated with senior developers to refactor legacy code in Apex, improving performance and maintainability by 71%.
  • Supported the development of tailored Salesforce applications for Computers Software clients, improving workflow by 39%.
  • Worked alongside key stakeholders to enhance and automate Salesforce workflows, allowing the business to achieve a 64% faster sales cycle.
  • Configured Salesforce permission sets and role hierarchies, helping to ensure security compliance for up to 8 end users.
  • Documented and resolved initiative which led to method.
  • Managed and imported 18 data records into Salesforce using Data Loader, achieving a 16% data integrity rate.
  • Used Salesforce analytics to track campaign performance metrics, leading to actionable insights that improved ROI by 69% in marketing strategies.
  • Developed Salesforce triggers to automate repetitive tasks, reducing manual work by 36% and improving data consistency.

Affiliations

  • Junior Member, IEEE Computer Society
  • Association of Information Technology Professionals
  • Member of the Salesforce Developers Forum
  • International Association of Administrative Professionals
  • Volunteer for Salesforce Training Workshops at Cedar Works
  • Trailhead Expedition Completion for QuickBooks
  • Society of Human Resource Management
  • Jaycees
  • Salesforce Developer Study Partner Alliances
  • Salesforce Trailblazer Community Member

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Analytics Certification
  • Certified Public Accountant (CPA)
  • First Aid/CPR Certified
  • SHRM Certified Professional (SHRM-CP)
  • Certified Technical Architect (CTA) by Salesforce
  • Salesforce Administrator Certification (ADM 201)
  • Salesforce
  • Salesforce Certified Heroku Architect
  • Salesforce Marketing Cloud Developer Certification

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