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Skills

  • Dinner service planning
  • Codes reviewing
  • Customer service excellence
  • Relationship development
  • Extremely organized
  • Process improvement
  • Bookkeeping
  • Data Management
  • Materials preparation
  • Product testing

Work Experiences

  • Answered an average of 18 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
  • Assisted Credit & Collections Managers in properly applying customer remittances while working with Credit & Collections Manager.
  • Framework helped me achieve $230,000.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Achieved this for several months.
  • Aligned on progress toward collection goals.
  • Examined departmental documents to determine how they should be distributed and filed.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Created a new employee evaluation process that resulted in significant performance improvements.

Summaries

  • Achieved operational goals.
  • Accounts Receivable Specialist with 7 years of experience in the accounts receivable department.
  • Achieved average delinquency reduction of 63% %.
  • Accomplished collections professional.
  • Achieved operational efficiency.
  • Competent Accounts Receivable Specialist with 11 years of experience in high-volume environments performing all accounts receivable functions.
  • Top-producing salesperson and industry expert in Accounting and Finance.
  • Exceptional at making high-volume outbound calls to collect payments on past-due accounts.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Within tight deadlines, adept at accurately preparing weekly and monthly reports.

Accomplishments

  • Ensured
  • Created
  • Trained
  • Introduced dashboards that provided real-time visibility into collection activities, empowering management to adjust strategies dynamically.
  • Established
  • Researched
  • Decreased the average Debt Recovery Time by 15 days after revamping the early-stage collections strategy.
  • Identified
  • Resolved product issue through consumer testing.
  • Integrated

Affiliations

  • American Association of Finance and Accounting (AAFA)
  • Society of Women Engineers
  • Certified Professional in Supplier Diversity (CPSD) – 2024
  • Chartered Institute of Credit Management (CICM)
  • Financial Management Association International (FMA)
  • Society of Human Resource Management
  • Lions Club
  • Credit Research Foundation (CRF)
  • Jaycees
  • Membership in ACA International (Association of Credit and Collection Professionals)

Certifications

  • Certified Management Accountant (CMA) – Institute of Management Accountants (IMA)
  • Certified Financial Planner (CFP) - CFP Board
  • Cisco Certified Network Associate (CCNA)
  • Debt Recovery Certification - International Federation of Business and Professional Women
  • Certified Public Accountant
  • Certified Protection Officer (CPO)
  • Certified Financial Services Auditor (CFSA) – The Institute of Internal Auditors (IIA)
  • Credit Risk Certification (CRC) - Risk Management Association (RMA)
  • International Association of Credit Portfolio Managers (IACPM) Certification
  • Certified Regulatory Compliance Manager (CRCM) - American Bankers Association

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