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Skills

  • Attendance recording
  • Collaboration with bus drivers
  • Observation and Monitoring Skills
  • Bus Evacuation Timing Improvement
  • Conflict resolution and de-escalation
  • Process equipment
  • Process improvement
  • Multitasking During High-Stress Situations
  • Adaptability to last-minute changes
  • Time management skills

Work Experiences

  • Built and strengthened relationships with students, teachers, and family members.
  • Contributed to a 50% increase in student feedback surveys.
  • Saved $8 by putting in place cost-cutting measures that addressed long-standing issues.
  • Administered first aid during emergencies.
  • Assisted over 17 students with boarding and exiting the bus safely.
  • Conducted thorough bus inspections before each trip, playing an integral role in a 83% reduction of mechanical complaints.
  • Contributed to a 62% reduction in travel-time medical emergencies.
  • Coordinated seating arrangements.
  • Aligned seating with student needs.
  • Collaborated with school administration and parents to develop special accommodations for students with disabilities resulting in a 15% improvement in overall student satisfaction.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Assessed road conditions.
  • Accomplished Bus Matron focused on child safety.
  • Adopted innovative communication strategies with parents, achieving a 80% improvement in overall parent satisfaction by keeping them informed of bus delays or emergencies.
  • Accommodated children requiring special transportation.
  • Achieved a 46% decrease in reported incidents.
  • Achieved a 46% decrease in parental complaints.
  • Within Miscellaneous, senior Bus Matron and outstanding performer in workflow optimization and performance reporting.
  • Costs were consistently reduced while profits were increased.
  • Certified in first aid and CPR.

Accomplishments

  • Assisted with mentoring and training for new bus matrons, ensuring procedures were followed and reducing onboarding time by 67%.
  • Worked closely with school resource officers to design enhanced seating and entry/exit procedures, contributing to a 48% reduction in injuries.
  • Supported special events transportation by coordinating logistics across 18 routes, ensuring no incidents and punctual arrival/departure for all students.
  • Contributed to route optimizations that reduced student travel time by 72%, improving student satisfaction and reducing late arrivals.
  • Led efforts to maintain positive relationships with parents by addressing concerns promptly, contributing to a 28% decrease in complaints.
  • Contributed to the decrease in bus incident rate by 20% through proactive behavioral management and consistent monitoring.
  • Reduced stress during peak travel times by building trust and maintaining consistent communication with both drivers and school staff.
  • Designed and implemented an incentive-based reinforcement system for good behavior, reducing disciplinary reports on buses by 45%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Kept detailed records of all transportation activities, resulting in 48% more accurate reporting for safety reviews and audits.

Affiliations

  • Member of the Early Childhood Transportation Safety Coalition
  • Member of the Association for Child Transportation
  • Attendee of Professional Development in School Climate and Student Behavior 2022
  • Certified Child Passenger Safety Technician (CPST) 2020
  • Regular attendee of Behavioral Incident Reporting Workshops
  • Certified Child Protection Trainer through procedure 2019
  • Participant of the Effective Communication with Parents Courses 2019
  • Toastmasters
  • Member of the National Safety Council (NSC)
  • Member of Women's Transportation Seminar International (WTS)

Certifications

  • Safe Transport of Students with Disabilities Certification Northwind
  • School Bus Incident Management Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Transportation Professional (CTP)
  • School Bus Safety and Supervision Certification Lakeside Partners
  • Student Behavior Management for Bus Drivers Meridian
  • Certified Public Accountant (CPA)
  • School Bus Endorsement (Class B Commercial Driver’s License)
  • Crisis Prevention Intervention (CPI) Certification
  • CompTIA A+ Technician

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