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Skills

  • Positive Relationship Building with Repeat Customers
  • Restocking Accuracy
  • KPI Monitoring and Achievement
  • Supervision
  • Problem resolution
  • Operational improvement
  • Business operations
  • Customer engagement and satisfaction improvement
  • High-volume cash handling
  • Process improvement

Work Experiences

  • Affected kiosk operations.
  • Collaborated with management to develop new sales strategies.
  • Contributed to a 34% reduction in shrinkage.
  • Helped customers by answering their questions and completing their requests.
  • Was in charge of running a successful cash register, which included scanning items, processing payments, and issuing receipts.
  • Accurately forecasted customer demand.
  • Attained the highest sales record in the kiosk's history.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.

Summaries

  • Balanced daily sales totals exceeding $11.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Adhered to price accuracy.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved zero reconciliation errors.
  • Achieved a 40% improvement in checkout accuracy.
  • Achieved a 39% increase in daily sales.
  • Sells framework and standard products while keeping up with changing industry trends and customer preferences.
  • Achieved record-breaking sales.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Revised cleaning and maintenance procedures to increase efficiency, resulting in a 45% reduction in downtime during operations.
  • Resolved customer complaints efficiently, maintaining a high resolution rate of 66% by upholding company policies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with management to develop new sales strategies, resulting in a 32% revenue growth in procedure.
  • Successfully upsold SAP through tailored communication strategies, consistently raising the average purchase value by $4.
  • Collaborated with cross-functional teams to ensure smooth integration of new point-of-sale software, reducing customer wait times by 32%.
  • Suggested innovative marketing materials to customers who then signed up for 9 newly-introduced membership programs.
  • Partnered with marketing teams to redesign and distribute kiosk flyers, increasing daily traffic by 58% over several months.
  • Created comprehensive product training programs for junior attendants to enhance product knowledge by 79%.
  • Introduced a loyalty program that saw 32% growth in customer signups within 18 months.

Affiliations

  • American Society of Safety Professionals
  • Retail Management Certificate through system
  • Hospitality Sales and Marketing Association International (HSMAI)
  • Lions Club
  • Sales Management Association (SMA)
  • Project Management Institute
  • International Kiosk Association (IKA)
  • Society of Human Resource Management
  • National Retail Federation (NRF) Membership
  • National Association of Convenience Stores (NACS)

Certifications

  • Certified Public Accountant (CPA)
  • Certified Conflict Resolution Specialist - Brightline
  • Certified Cash Handling Specialist – Ironclad Systems
  • Certified Business Analysis Professional (CBAP)
  • Customer Interaction Management (CIM) Certification - Harbor & Co.
  • Retail Management Certification - National Retail Federation (NRF)
  • Certified Sales Supervisor - National Retail Federation (NRF)
  • Certified Sales Associate (CSA) - Vantage
  • Certified Retail Operations Professional - National Retail Federation (NRF)
  • Certified Teamwork Facilitator - Lakeside Partners

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