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Skills

  • Relationship development
  • Team management
  • Developing productivity KPIs
  • Data protection strategies
  • Interdepartmental project management
  • Client communication and follow-up best practices
  • Budgets
  • Organization
  • Change Management and Organizational Restructuring
  • First Aid/CPR

Work Experiences

  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Achieved a 43% reduction in overhead costs.
  • Was in charge of client and personnel appointment scheduling and itinerary coordination.
  • Achieved method for the practice.
  • Effectively managed costs and billing, as well as financial discrepancies, by using program software to organize account information.
  • Created a budget forecasting model.
  • Adhered to budget constraints.
  • Achieved a 18% reduction in paper use.
  • Gathered and analyzed administrative cost data in order to prepare one year budgets for corporate management.
  • Aligned administrative procedures with compliance standards.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership, organized and efficient Administrative Practice Manager.
  • Thorough and dependable Office Worker with excellent administrative skills and a strong Miscellaneous background.
  • Meticulous Administrative Practice Manager capable of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs using HubSpot.
  • Administrative Practice Manager with 7 years of successful data analysis and workflow optimization experience.
  • Miscellaneous administrative office management, related regulatory guidelines, and risk assessment certified PMP and Administrative Practice Manager.
  • Accomplished Administrative Practice Manager.
  • Professional in office management and administration with 12 years of experience maximizing productivity, efficiency, and service quality in a variety of settings.

Accomplishments

  • Led a workforce satisfaction initiative, culminating in a 27% improvement in employee engagement scores based on internal surveys.
  • Improved customer satisfaction scores by 32% after initiating program to streamline patient intake and feedback process.
  • Developed a comprehensive payroll auditing system, reducing discrepancies by 73% for 4-plus employees.
  • Trained and mentored a team of 17 administrative staff, achieving 33% follow-through on newly updated practice-wide initiatives.
  • Directed successful rollout of HIPAA-compliant protocols for 15 staff, reducing data breach incidents by 73% within two years.
  • Successfully implemented cloud-based practice management software, reducing paper trails and increasing information retrieval speed by 64%.
  • Reduced office supply costs by $11 annually by introducing automated inventory tracking systems and vendor comparisons.
  • Developed sustainable office practices, reducing non-renewable resource use by 22%, contributing to corporate sustainability goals.
  • Reduced no-show patient appointments by 64% by introducing an automated calendar system with patient self-scheduling.
  • Successfully managed a cross-functional team during the transition to a new practice management system, completing within 14 months under budget.

Affiliations

  • International Public Management Association for Human Resources (IPMA-HR)
  • American Marketing Association
  • Society of Human Resource Management
  • Medical Group Management Association (MGMA)
  • American Medical Informatics Association
  • Society for Human Resource Management (SHRM)
  • Certified Medical Manager (CMM) through PAHCOM
  • American Management Association (AMA)
  • Toastmasters
  • Association of Information Technology Professionals

Certifications

  • CompTIA Security+
  • Project Management Professional (PMP)
  • MASTERS in Healthcare Administration from program
  • Google Certified Professional Cloud Architect
  • Certified Administrative Professional (CAP)
  • Certified HIPAA Administrator (CHA)
  • Certification in Healthcare IT Management
  • Certified in Credit and Collections (CCC) for Healthcare
  • HR Management Certification from Vantage
  • Health Services Management Certification (HSMC)

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