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Skills

  • Business operations
  • Project organization
  • Operational improvement
  • Data Management
  • Cross-functional team leadership
  • Policy and procedure modification
  • Communications
  • Payroll and budgeting
  • Regulatory compliance
  • Customer service

Work Experiences

  • Provided expert clerical support by handling a wide range of routine and special requests efficiently.
  • Aligned administrative procedures with compliance standards.
  • Organized corporate and office conferences for company employees and guests.
  • By automating client correspondence, record tracking, and data communications, I was able to improve office operations.
  • Developed a highly efficient administrative team through ongoing coaching and professional development opportunities.
  • Effectively managed costs and billing, as well as financial discrepancies, by using program software to organize account information.
  • Completed projects ahead of deadlines.
  • Established and developed a highly efficient and dependable administrative team by providing ongoing coaching and motivation and fostering career advancement.
  • Collaborated with department heads to draft and implement new compensation structures, leading to a 25% increase in overall employee retention.
  • Collaborated with IT teams to integrate new software solutions, decreasing manual data entry time by 85% for administrative staff.

Summaries

  • Team player who is methodical and detail-oriented and has expertise in project management.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 32% boost in client satisfaction.
  • Adept at leading cross-functional teams to accomplish organizational goals, resulting in the timely completion of 5+ initiatives and alleviation of departmental bottlenecks.
  • Support specialist and leader with advanced organizational, technical, and business acumen who is highly dependable, ethical, and trustworthy.
  • Administrative expert focused on refining workflows.
  • Accomplished Administrative Practice Manager.
  • Achieved Employee of the Year for outstanding administrative management practices, recognized by peers and senior leadership for exceptional performance.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Miscellaneous administrative office management, related regulatory guidelines, and risk assessment certified PMP and Administrative Practice Manager.

Accomplishments

  • Collaborated with human resources to review job descriptions and adjust compensation packages, resulting in a 29% bump in employee retention rates.
  • Headed operational optimization initiative that cut workflows by 25% while improving overall departmental output by 35%.
  • Resolved product issue through consumer testing.
  • Led cross-functional team to develop conflict resolution and mediation processes, decreasing organizational disputes by 43%.
  • Reduced no-show patient appointments by 64% by introducing an automated calendar system with patient self-scheduling.
  • Collaborated with team of 10 in the development of standard.
  • Successfully implemented cloud-based practice management software, reducing paper trails and increasing information retrieval speed by 64%.
  • Increased monthly revenue by $7 by implementing a streamlined billing process and automated follow-ups for overdue payments.
  • Contributed to revenue growth by introducing value-added services to 2 departments, culminating in an overall 45% increase in ancillary income.
  • Authored staff operations handbook for new hires, standardizing training materials and reducing onboarding time by 27%.

Affiliations

  • Association for Supply Chain Management (APICS)
  • International Public Management Association for Human Resources (IPMA-HR)
  • Professional Association of Health Care Office Management (PAHCOM)
  • American College of Healthcare Executives (ACHE)
  • American Management Association (AMA)
  • Project Management Institute (PMI)
  • American Marketing Association
  • Rotary International
  • Society of Human Resource Management
  • American Association of Healthcare Administrative Management (AAHAM)

Certifications

  • Certified Professional in Healthcare Quality (CPHQ)
  • Certified Specialist in Managed Care (CSMC)
  • Certified Administrative Professional (CAP)
  • Data Analysis Fundamentals - Microsoft Excel Certification
  • Certified Healthcare Administrative Professional (cHAP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified HIPAA Administrator (CHA)
  • Certified Manager (CM) from the Institute of Certified Professional Managers
  • Salesforce
  • Lean Six Sigma Green Belt Certification

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