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Skills

  • First Aid/CPR
  • MS Office
  • Methodology implementation
  • Public speaking
  • Customer service
  • Skilled in Jira
  • Supervision
  • Document scanning
  • Powerful negotiator
  • Team building

Work Experiences

  • Kept an eye on animal behavior and performed examinations to look for illnesses, injuries, or diseases.
  • Communicated effectively with pet owners.
  • Worked with veterinarians to diagnose issues and administer treatment as needed.
  • Assisted with front-desk responsibilities such as booking appointments, processing payments, and resolving conflicts to improve customer flow.
  • Collaborated with groomers to streamline the grooming process for anxious pets, leading to a joint-service strategy that increased throughput by 40%.
  • Achieved an increase of $7 in monthly revenue.
  • Recorded data using ServiceNow after observing animal details such as size, condition, behavior, and eating habits.
  • Collaborated with a team of groomers to maintain salon cleanliness and hygiene standards, resulting in a consistently high sanitation rating.
  • Every customer received excellent service, and all animals received exceptional care.
  • Sought veterinary care for sick or injured animals and notified their owners.

Summaries

  • Method are well-understood.
  • On each walk, I'm committed to ensuring that each dog receives the necessary exercise and attention.
  • Achieved a 20% reduction in reportable incidents.
  • Knows the best walking routes and dog parks in the area.
  • Dedicated to the welfare of animals.
  • Compassionate Grooming Assistant with experience in every aspect of dog and cat grooming.
  • Costs were consistently reduced while profits were increased.
  • Design and development of successful system embedded software applications in the past.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Grooming Assistant with 16 years of successful vendor management and team leadership experience.

Accomplishments

  • Represented
  • Integrated
  • Improved
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Resolved
  • Collaborated with team of 3 in the development of metric.
  • Cleaned and sanitized grooming tools and workstations, exceeding health and safety compliance standards and maintaining a 70% customer satisfaction rate.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Executed over 14 precision nail trims per week, ensuring pet safety and health, which helped increase return client numbers by 50%.
  • Coordinated with veterinarians to address pet health concerns observed during grooming sessions, achieving faster referral times and better health outcomes in 71% of cases.

Affiliations

  • Member of GroomTeam USA
  • Society of Women Engineers
  • American Society of Safety Professionals
  • Jaycees
  • Association for Computing Machinery
  • Member of AKC Groomer Referral Program
  • Completed Groomer Business Management Course by standard
  • Pet Services Council Member at Denver Animal Shelter
  • Affiliate of Local Humane Society for Grooming Support
  • Affiliate of Pet Sitters International (PSI)

Certifications

  • Appointment Scheduling and Client Management Certification by process
  • Apple Certified Associate (ACA)
  • Fear-Free Certified Professional Groomer
  • Luxury Companion Pet Stylist Certification by process
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Canine & Feline Dental Hygiene Certification by framework
  • Specialized Breed Grooming Techniques Certification by system
  • Salesforce

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