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Skills

  • Immunizations
  • Medical billing process enhancement
  • Effective patient discharge protocols
  • Accreditation coordination
  • Patient satisfaction improvement
  • Patient feedback management
  • Cross-functional team leadership
  • Diversity and inclusion initiatives
  • Patient flow optimization
  • Conflict mediation and resolution

Work Experiences

  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Increased patient satisfaction by 8% within 18 months.
  • Was in charge of the facility's maintenance and upkeep budget and kept track of it.
  • Provided accurate information in response to questions from doctors, nurses, and patients.
  • Achieved a 59% increase in new patient registrations.
  • Kept track of expenses and kept track of the budget while recommending cost-cutting opportunities.
  • Achieved results over a 2021 span.
  • Created and distributed employee work schedules based on operational needs and employee requests.
  • Achieved savings of $15 in medical equipment expenses annually.
  • Cleaned up the pharmacy area by removing trash and straightening the counters.

Summaries

  • Exceptional communicator and proven problem solver.
  • With more than 17 years of experience managing operations in patient-centered medical offices, this professional is highly skilled and enthusiastic.
  • Healthcare administrator with a track record of providing high-quality healthcare services to patients.
  • Achieved 29% year-over-year clinical outcome enhancement.
  • Healthcare Administrator with a proven track record of communicating with staff members to meet administrative needs and requirements.
  • Effective Pharmacy Manager with strong customer service, phone etiquette, and problem-solving abilities.
  • Achieved a $8 annual reduction in medical supply costs.
  • Expert at streamlining processes, increasing team productivity, and lowering costs to ensure long-term nursing home operations.
  • Communicated with clients and healthcare professionals to schedule appointments or referrals.
  • Bringing a successful career history of more than 18 years to the table.

Accomplishments

  • Collaborated with team of 17 in the development of framework.
  • Conducted internal audits of compliance and risk management procedures, resulting in zero fines and better alignment with regulations in 2017.
  • Reduced the average readmission rates by 71% through the development and implementation of new patient monitoring protocols.
  • Instituted a patient transfer workflow that shortened the average transfer time by 19%, resulting in better patient outcomes and reduced emergency room congestion.
  • Managed operational budgets totaling $6 annually, consistently maintaining expenditures below budget by 41% while increasing department efficiency.
  • Overhauled vendor contracts through renegotiation, securing cost savings of $10 annually while maintaining quality partnerships.
  • Played a key role in achieving Six Sigma accreditation for the facility, increasing trust with patients and eligibility for additional insurance reimbursement options.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented process improvements that resulted in a 34% reduction in patient discharge times and enhanced care coordination.
  • Championed the introduction of diversity and inclusion policies that improved employee satisfaction and retention rates by over 70%.

Affiliations

  • American Medical Informatics Association
  • Association of American Medical Colleges (AAMC)
  • Society of Human Resource Management
  • International Council of Nurses
  • American Marketing Association
  • AcademyHealth
  • Association of Information Technology Professionals
  • Rotary International
  • National Council for Behavioral Health
  • Lions Club

Certifications

  • Healthcare Information and Management Systems Society (HIMSS) Certifications
  • Diversity, Equity, and Inclusion (DEI) Certification from Summit Group
  • Certified Business Analysis Professional (CBAP)
  • Certified Healthcare Access Manager (CHAM) from the National Association of Healthcare Access Management
  • Certified Patient Account Manager (CPAM) from the American Association of Healthcare Administrative Management
  • Certified Medical Administrative Assistant (CMAA) from the National Healthcareer Association (NHA)
  • Salesforce
  • Lean Six Sigma Green Belt Certification for Healthcare
  • Health Informatics Certificate from process
  • Certified Compliance & Ethics Professional (CCEP) for Healthcare

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