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Skills

  • Customer satisfaction and rapport building
  • NCR Cash recycler
  • Loans
  • Accounting systems and software
  • Framework equipment
  • Night and safe deposit procedures
  • Operational improvement
  • Organization
  • Cash flow analysis and reporting
  • Strong account analysis skills

Work Experiences

  • Adapted to new operational guidelines efficiently, keeping error rates at near-zero levels despite a 53% increase in daily transactions.
  • Analyzed transaction trends.
  • Achieved Outstanding Service Award for highest customer satisfaction rate, improving client interaction efficiency and financial service recommendations.
  • Remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Boosted client satisfaction.
  • Actively addressed customer concerns while driving positive resolutions, recognized with Outstanding Service Award for outstanding customer service in 2019.
  • Kept a balancing record with a 17% accuracy rate.
  • Actively addressed customer concerns.
  • Customer transactions, such as deposits, withdrawals, money orders, and checks, were handled by me.
  • Achieved a fraud detection rate of 28% cases identified and resolved.

Summaries

  • Motivated banking professional with a strong commitment to providing excellent customer service and excellent communication skills.
  • Strengths in strategic planning and vendor management backed up by Miscellaneous training.
  • In project management and performance reporting, provides a professional attitude and skills.
  • Industry regulations and asset protection strategies are well-understood.
  • Adept at optimizing teller workflows during peak seasons, reducing transaction processing time by 51% and enhancing overall customer satisfaction.
  • Dedicated to maintaining the highest levels of security and customer satisfaction while achieving aggressive sales goals.
  • Achieved 56% gains in customer satisfaction.
  • Achieved error-free handovers.
  • Smart professional with performance reporting, project management, and stakeholder engagement skills.
  • Professional banker with exceptional attention to detail and a high level of integrity.

Accomplishments

  • Facilitated team trainings on fraud prevention protocols, reducing exposure to potential risks by 76% in several months.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 4 in the development of process.
  • Successfully coordinated with loan officers to process 2 loan applications monthly, contributing to a closing success rate increase of 78%.
  • Managed time-sensitive tasks, including wire transfers and loan payments, ensuring no late fees or penalties incurred over 18 months.
  • Ensured compliance with KYC and AML regulations, following up on suspicious activity reports (SARs) as necessary.
  • Achieved a 63% upsell rate for premium bank accounts, increasing recurring revenue for the branch.
  • Managed teller transactions including deposits, withdrawals, transfers, and cashier’s checks, ensuring 40% accuracy in daily reports.
  • Adhered to financial privacy regulations, ensuring no client data was compromised, resulting in zero data breaches over 18 months.
  • Maintained compliance with financial transaction record-keeping, reducing review and discrepancy times by 26%.

Affiliations

  • Society of Women Engineers
  • Certified Bank Teller (CBT) – Program Graduate
  • American Society of Safety Professionals
  • Global Association of Risk Professionals (GARP) – Banking & Risk Awareness Program
  • Bank Compliance Association – Compliance Certification Program Participant
  • American Bankers Association (ABA) – Member
  • American Institute of Banking (AIB) – Associate Member
  • Association of Information Technology Professionals
  • American Medical Informatics Association
  • Institute of Financial Operations – Member

Certifications

  • First Aid/CPR Certified
  • Certified Public Accountant (CPA)
  • Bank Service Professional Certification - category
  • Certified Financial Crimes Specialist (CFCS) - Association of Certified Financial Crime Specialists
  • Certified Ethical Hacker (CEH) - EC-Council
  • Certified Public Accountant
  • Customer Experience Certification - Harbor & Co.
  • Certificate in Bank Operations and Technology - ABA
  • Salesforce
  • Certified Business Analysis Professional (CBAP)

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