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Skills

  • Risk mitigation techniques
  • Regulatory compliance
  • Retention strategies
  • First Aid/CPR
  • Project organization
  • Marketing understanding
  • Lead prospecting
  • Automation implementation
  • Client relationship management
  • Business operations

Work Experiences

  • Increased the team's revenue by over $9 in sales.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Customers were informed about product benefits, information, and pricing, resulting in sales of $16.
  • Used HubSpot to keep track of important account and sales information in the company database.
  • Created and used program reports to assist leadership in making key decisions and exceeding operational goals.
  • Interacted with difficult accounts, assisting in the development of long-term relationships and increasing revenue opportunities.
  • Addressed complex account recovery scenarios.
  • Achieved a 84% improvement in average case handling time.
  • Addressed each customer's needs and desires in order to make appropriate product recommendations.

Summaries

  • 5 years of entrepreneurial experience in standard and system sales.
  • Proactive Account Recovery Specialist with 17 years of experience perceiving and addressing customers' needs to generate sales.
  • Upselling products to increase overall sales is a skill, and Microsoft Excel is a skill.
  • Dedicated Sales Representative with a track record of identifying prospects and converting them into customers.
  • Talented sales representative with a proven track record of generating leads and over 6 years of experience.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Account Recovery Specialist with 13 years of successful process improvement and cross-functional collaboration experience.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Bringing 8 years of experience in this field.

Accomplishments

  • Prepared financial data analysis reports that showcased a 84% improvement in account collection rates within 18 quarters.
  • Conducted account recovery audits, identifying trends that expedited the closure of 17 high-risk cases.
  • Built and maintained relationships with third-party vendors, facilitating the transition to a new account verification system that reduced processing time per case by 63%.
  • Developed a robust recovery strategy to handle high-volume cases, resulting in $15 recovery per quarter while maintaining compliance with data privacy regulations.
  • Created monthly dashboards for tracking performance of account recovery campaigns, boosting overall recovery rates by a consistent 52% % over 13 evaluation periods.
  • Trained junior staff on updated recovery procedures, improving team-wide efficiency and reducing recovery backlog by 55%.
  • Led initiatives to reclaim over $4 in past-due accounts through targeted recovery strategies over a span of 4 months.
  • Successfully reclaimed over 5 from dormant accounts using personalized outreach campaigns, demonstrating key recovery techniques that led future efforts.
  • Led a complex case review team, resolving 16 escalated account recovery disputes through effective communication and compliance checks.
  • Reduced the average response time to account recovery inquiries by 39% through optimized case prioritization strategies.

Affiliations

  • Society of Risk Management Professionals
  • Project Management Institute
  • Certified Forensic Interviewer (CFI) Network
  • Recovery Audit Contractors Network
  • International Association of Administrative Professionals
  • National Association of Credit Management (NACM)
  • Financial Services Information Sharing and Analysis Center (FS-ISAC)
  • American Association of Credit Counselors (AACC)
  • Institute of Finance and Management (IOFM)
  • Association of Information Technology Professionals

Certifications

  • Certified Consumer Debt Specialist (CCDS) - International Association of Credit and Collection Professionals
  • CompTIA Security+
  • Certificate in Consumer Credit Law & Collections Compliance (CCLC) - Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Certified Negotiation Expert (CNE) - Meridian
  • Six Sigma Green Belt for Process Improvement - program
  • Certified Credit Analyst (CCA) - National Credit Management Association (NCMA)
  • First Aid/CPR Certified
  • Certified Process Professional (CPP) - Lakeside Partners
  • Advanced Credit Risk Management Certificate - Vantage

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