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Skills

  • Program budgeting
  • Caseload management
  • Visiting patient homes
  • Goal setting
  • First Aid/CPR
  • Community outreach
  • Culturally responsive service delivery
  • Collaboration with external service providers
  • Organization
  • Financial Literacy Education

Work Experiences

  • Advocated for tenants to secure emergency housing funds.
  • Consolidated multiple housing aid referral systems into one platform, reducing average processing times by three years.
  • Coordinated relocation services for system, facilitating smooth transitions and improving satisfaction rates by getting residents settled within 18 months.
  • Conducted detailed needs assessments for over 16 homeless individuals, connecting them with tailored housing solutions and community services.
  • Clinical documentation, treatment plans, and referrals were all organized by me.
  • Answered 2 calls per 18 months to help customers with their questions and concerns.
  • Completed matching within two years.
  • Addressed safety issues across 14 residential sites.
  • Achieved a 69% increase.
  • Transported Tableau to the past year customer locations.

Summaries

  • Collaborative Housing Worker with expertise in financial literacy education. Partnered with service providers to give tenants the tools needed to manage housing independently, improving financial outcomes across 15 clients.
  • Compassionate Housing Worker focused on managing resident disputes.
  • Achieved 26% of referred applicants securing housing placement within 6 months.
  • Accomplished Housing Worker with extensive expertise in homelessness reduction initiatives. Conducted thorough needs assessments for 13 homeless individuals, providing tailored housing solutions.
  • Boosted community accessibility.
  • Achieved a 49% decline in overall homelessness in 2024.
  • Ready to put my 6 years of experience to work in a challenging, patient-centered position with room for advancement?
  • Community-focused Housing Worker.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Conducted needs assessments for 9 homeless individuals.

Accomplishments

  • Partnered with local agencies to reduce homelessness in Atlanta by 46% through targeted supportive housing initiatives.
  • Identified and resolved service gaps in transitional housing, resulting in a 80% improvement in service delivery.
  • Maintained comprehensive case documentation for 2 residents, ensuring timely intervention and follow-ups on housing and social issues.
  • Collaborated with team of 9 in the development of framework.
  • Led a cross-agency task force focused on securing permanent supportive housing for the chronically homeless.
  • Coordinated with social services to provide holistic support to residents, improving wellbeing and housing stability outcomes.
  • Monitored budget allocations for housing programs, ensuring efficient use of $8 in funding while achieving project milestones.
  • Resolved product issue through consumer testing.
  • Supported tenants in job search and financial literacy training, creating sustainable pathways out of subsidized living for 14 families.
  • Collaborated with standard to introduce affordable housing policies that impacted 10 low-income households across Austin.

Affiliations

  • Lions Club
  • Local Community Housing Coalition
  • Non-Profit Housing Association of Northern California (NPH)
  • American Society of Safety Professionals
  • Community Action Agencies Affiliation
  • American Association of Service Coordinators (AASC)
  • National Alliance to End Homelessness (NAEH)
  • Institute for Public Sector Employee Engagement
  • Association of Information Technology Professionals
  • United Way - Housing Outreach Committees

Certifications

  • Resident Service Coordinator Certified (RSCC) - American Association of Service Coordinators (AASC)
  • Trauma-Informed Care Housing Specialist Certification - Brightline
  • ServSafe
  • CompTIA Network+
  • Lead-Based Paint Risk Assessor Certification - Brightline
  • Rent Calculation Specialist - National Center for Housing Management (NCHM)
  • Multifamily Housing Compliance Specialist - Quadel Consulting
  • Apple Certified Associate (ACA)
  • Affordable Dwelling Unit Certification (ADEC) - National Affordable Housing Management Association (NAHMA)
  • Community Land Trust Certification - Beacon Labs

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