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Skills

  • Culturally Sensitive Communication
  • Community resources
  • Family services
  • Business operations
  • File management
  • Home Visits and Well-Being Monitoring
  • Process improvement
  • Trauma-informed care
  • Organization
  • MS Office

Work Experiences

  • Collaborated with local government organizations.
  • Achieved favorable outcomes in 66% of cases.
  • Achieved financial stability for households.
  • Kept track of progress and documented any changes in the patient's health status, keeping the healthcare team informed.
  • Completed home welfare checks to comply with state and program guidelines.
  • Built long-term rapport with clients, using active listening and empathy to build trust and increase program engagement by 16%.
  • Collaborated with the marketing to secure waivers for previously barred applicants, supporting 17 clients’ access to affordable housing.
  • Built rapport in order to create a safe and trusting environment in which to provide care.
  • Achieved a 76% increase in successful placement outcomes.
  • Achieved positive resolution in 24% of cases.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Achieved a 78% improvement in clients’ experience.
  • Achieved a 27% increase in housing sustainability for vulnerable populations.
  • Housing Support Worker is a multi-talented Housing Support Worker who is consistently rewarded for planning and operational improvements.
  • Collaborative community advocate experienced in housing systems.
  • Background in mental health partnerships.
  • Community-focused Housing Support Worker possessing expertise in enrolling over 16 clients into supportive housing programs, contributing to a sustained reduction in local homelessness rates.
  • Within Miscellaneous, senior Housing Support Worker and outstanding performer in project management and performance reporting.
  • Excellent Housing Support Worker with a strong emphasis on domestic violence prevention and education.
  • Achieved 36% fewer cases of homelessness.

Accomplishments

  • Led community outreach efforts to ensure vulnerable populations had access to housing resources, increasing referrals by 47%.
  • Resolved product issue through consumer testing.
  • Investigated and provided solutions for housing barriers such as bad credit history, successfully re-housing 10 clients.
  • Tracked and documented all program activities, producing detailed reports that enhanced responsiveness of support services by 18%.
  • Designed and delivered housing-focused workshops aimed at developing life skills and guided 16 clients to achieve long-term housing stability.
  • Documented and resolved procedure which led to method.
  • Developed and set up monitoring frameworks, enabling staff to assess housing plan effectiveness and increase placement retention by 66%.
  • Led coordination of a multi-agency rapid rehousing initiative, securing permanent accommodation for 13 families within 18 months.
  • Supported the development and implementation of a regional homeless prevention strategy that reduced at-risk population by 67%.
  • Managed and maintained client data using case management software, improving client follow-up and service delivery accuracy by 80%.

Affiliations

  • Certified in Nonviolent Crisis Intervention (NCI)
  • International Council of Nurses
  • National Association of Social Workers
  • Association for Supply Chain Management (APICS)
  • Society of Women Engineers
  • Housing and Urban Development (HUD) Advocate Training 2023
  • Housing and Community Development Network of Arizona
  • American Marketing Association
  • Human Services Professionals Association - Supportive Housing Special Interest Group
  • Supportive Housing Providers Association (SHPA)

Certifications

  • Online Training in Residential Safety and Health from Adobe Creative Suite
  • Mental Health First Aid Certification
  • Trauma-Informed Care Certification from Lakeside Partners
  • Project Management Professional (PMP)
  • Tenants Rights Advocacy Certification
  • Certified Community Housing Specialist (CCHS)
  • Supported Housing Education Program (SHEP) Certification
  • Housing First Model Certification
  • CompTIA A+ Technician
  • Certified Affordable Housing Manager (AHM)

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