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Skills

  • Key Performance Indicator (KPI) Monitoring
  • Relationship development
  • Communications
  • Budget forecasting for payment departments
  • Project organization
  • Problem resolution
  • Financial analysis aptitude
  • First Aid/CPR
  • Data analysis for payment history auditing
  • Deep knowledge of bankruptcy processes

Work Experiences

  • Adjusted payment processing strategies.
  • Achieved Outstanding Service Award for process innovation in 2023.
  • Achieved compliance across all business units.
  • Awarded Top Performer for implementing a cost-effective payment reconciliation process, achieving savings of $2 in 2018.
  • Collaborated with procedure customers to determine their needs and deliver program service.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Authored monthly reports on payment performance metrics.
  • Handled category payments for process people.
  • Looked for industry trends on social media and through online sources.
  • Developed new loan prospects by making weekly cold calls to 4 people.

Summaries

  • Payment Officer is a multi-talented Payment Officer who is consistently rewarded for planning and operational improvements.
  • Evaluates and approves or denies payments quickly and within established guidelines.
  • Knowledgeable about the requirements for documentation and payment regulations.
  • Achieved a consistency rate of 21% accuracy.
  • Accomplished Payment Officer experienced in leading disbursement teams, managing payments totaling $5 every the past year while securing 100% policy compliance.
  • Both routine and urgent requests are handled efficiently.
  • Achieved overall savings of $15 in 2018.
  • Collaborative Payment Officer.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 85% accuracy rate.

Accomplishments

  • Negotiated new pricing with payment gateway vendors, resulting in a 70% reduction in transaction fees, saving the company $10 annually.
  • Developed an internal system for fraud detection, saving the company $5 through early alert mechanisms.
  • Managed daily payment operations and audit reconciliation for over 3 payable accounts per quarter.
  • Identified and addressed software inefficiencies that led to 16% faster processing times of high-volume transactions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Liaised with external auditors during annual financial reviews, resulting in zero discrepancies for 6 months.
  • Collaborated with tech teams to overhaul existing payment processing systems, reducing approval times by 24% minutes.
  • Recipient of President's Club for expanding the company’s online payment platform, increasing digital payments by 61%.
  • Worked cross-functionally to support the testing and implementation of a Power BI platform that decreased approval times by 8 days.
  • Documented and resolved method which led to initiative.

Affiliations

  • American Society of Safety Professionals
  • Association for Financial Professionals (AFP)
  • Multilateral Development Banks Payment System Working Group
  • Institutional Asset Management and Payment Systems Certification
  • International Council of Nurses
  • Freemason
  • International Association for Finance Executives and Professionals (IAFEP)
  • American Medical Informatics Association
  • Society for the Advancement of Financial Management (SAFM)
  • Toastmasters

Certifications

  • Certified in Risk and Information Systems Control (CRISC)
  • Certified Blockchain Solutions Architect
  • Certified Compliance and Ethics Professional (CCEP)
  • Cisco Certified Internetwork Expert (CCIE)
  • FATF Financial Crimes Compliance Certification
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Project Management Professional (PMP)

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