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Skills

  • Investigations
  • Relationship development
  • Team Leadership
  • Regulatory compliance
  • Credit reports
  • Collections process refinement
  • Credit analyst training and growth
  • Performance monitoring
  • First Aid/CPR
  • Policy application

Work Experiences

  • Saved $12 by putting in place cost-cutting measures that addressed long-standing issues.
  • Acted as main point of contact for high-risk accounts in the West Coast, mitigating loss exposures and driving recoveries worth $15.
  • Collaborated with accounts receivable.
  • Achieved a 39% improvement in accuracy of customer risk profiles.
  • Addressed customer needs.
  • Collaborated with sales and finance to customize flexible credit options based on customer needs without increasing default risk.
  • Allowed the team to preemptively adjust terms.
  • Collaborated with sales and finance.
  • Delivered comprehensive credit analysis reports.
  • Collaborated with category customers to determine their needs and deliver process service.

Summaries

  • Collaborative leader with a deep understanding of regional credit landscapes.
  • Adept at leveraging financial data analysis.
  • Regional Credit Manager with 8 years of successful budget management and risk assessment experience.
  • Adjusted lending strategies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the metric business.
  • Accomplished Regional Credit Manager with expertise in refining credit processes, achieving a 81% increase in recoveries and minimizing overall risk.
  • Aligned credit policies with corporate goals.
  • Achieved 68% growth in risk-adjusted revenue.
  • Award-winning Regional Credit Manager recognized for reducing customer default rates by 16% using data-driven risk assessment models.
  • Within Accounting and Finance, senior Regional Credit Manager and outstanding performer in stakeholder engagement and cross-functional collaboration.

Accomplishments

  • Implemented a customer segmentation strategy that improved response times to credit disputes by 63% across 13 key markets.
  • Negotiated flexible payment terms with key accounts, resulting in a 64% increase in client retention and improved cash flow for the region.
  • Developed and presented credit risk mitigation plans to senior management, leading to a $141,000 decrease in potential liabilities.
  • Achieved President's Club for minimizing debt exposure through risk management strategies, best practices, and team training initiatives.
  • Delivered training in credit evaluation and negotiation to a team of 6, resulting in a 40% improvement in approval times without sacrificing compliance.
  • Conducted quarterly regional credit portfolio reviews which helped identify early signs of credit deterioration, recovering $151,000 within one year.
  • Collaborated with team of 2 in the development of standard.
  • Resolved product issue through consumer testing.
  • Built and maintained strong relationships with key clients, resulting in the negotiation of favorable credit terms and a 22% reduction in customer churn.
  • Implemented compliance monitoring tools, contributing to a 17 consecutive year track record of zero audit findings across the managed credit portfolio.

Affiliations

  • Financial Executives International (FEI)
  • International Association of Administrative Professionals
  • Financial Planning Association (FPA)
  • International Association of Finance Professionals
  • Project Management Institute
  • Global Credit & Risk Management Association
  • American Society of Safety Professionals
  • Freemason
  • American Marketing Association
  • National Association of Women in Credit

Certifications

  • Certified Management Accountant (CMA)
  • Chartered Accountant (CA) - Columbus Accredited
  • Google Certified Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Cisco Certified Network Associate (CCNA)
  • Certificate IV in Credit Management - Summit Group
  • Salesforce
  • Professional Certificate in Credit & Business Finance - procedure
  • Credit Collections Risk Management Certification (CCRM) - procedure

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