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Skills

  • Budgets
  • Workload prioritization
  • Stakeholder management
  • Customer service
  • Financial analysis
  • Communications
  • Automation technologies Microsoft Excel
  • Metric equipment
  • Team management
  • Process documentation

Work Experiences

  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Oversaw a group of 16 initiative associates who dealt with the department's daily and complex requirements.
  • Looked at current operations and market trends to see where improvements could be made and where opportunities could be capitalized on.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Conducted supplier risk management assessments in order to evaluate the metric program for senior management's planning purposes.
  • Achieved Top Performer.
  • Achieved Employee of the Year for best 57% in 2016.
  • Presided over weekly meetings with executive leadership to identify areas for improvement, set milestones, and customize products for specific markets.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across initiative calendars and programs.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that standard operations ran smoothly.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Accomplished OTC Manager with a history of improving credit management policies, slashing overdue receivables by $18 and streamlining invoicing for a diverse portfolio valued at $12. Adept at minimizing risk and maximizing cash flow.
  • Competent offerings, pricing, and market positioning, as well as demonstrated HubSpot expertise.
  • OTC Manager with 9 years of successful strategic planning and stakeholder engagement experience.
  • Leader with an organized nature and an analytical problem-solving approach who is goal-oriented and enterprising.
  • Within Miscellaneous, senior OTC Manager and outstanding performer in project management and budget management.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Expertise in technology and product development.
  • Develop strategic business partnerships and relationships.

Accomplishments

  • Executed a high-risk customer monitoring initiative that reduced bad debt exposure by $2, increasing liquidity by 37%.
  • Spearheaded a lean process improvement project that reduced operational costs by $9 annually while improving OTC cycle timing by 38%.
  • Championed workload prioritization initiatives, resulting in a 29% reduction in employee overtime and increased overall team efficiency.
  • Successfully reduced overdue receivables by $10 through tighter credit policy enforcement and proactive customer communication strategies.
  • Reduced supply chain bottlenecks by 30% by identifying inefficiencies and working with suppliers to better forecast OTC product needs.
  • Successfully directed the collection of overdue receivables, securing an additional $2 in revenue recovery while preserving key client relationships.
  • Played an integral role in navigating the department through challenging regulatory changes, ensuring compliance throughout a several months audit review.
  • Reduced onboarding lead time for new clients by 67% by revamping the OTC workflow, directly contributing to shorter order cycles.
  • Developed and presented OTC department KPIs to senior leadership, allowing for data-driven decisions that contributed to 77% increase in efficiency.
  • Partnered with leadership to develop risk mitigation strategies, which resulted in the prevention of $3 in lost revenue across high-risk accounts.

Affiliations

  • Order Processing & Optimization Networking Group
  • Jaycees
  • American Society of Safety Professionals
  • National Contract Management Association (NCMA)
  • International Customer Service Association (ICSA)
  • Certified B2B E-Commerce Professionals Network
  • Financial Executives International (FEI)
  • National Association of Order Management Professionals (NAOMP)
  • Society of Women Engineers
  • Association for Supply Chain Management (ASCM)

Certifications

  • Certified Global Business Professional (CGBP)
  • Microsoft Certified Systems Engineer (MCSE)
  • NetSuite Order to Cash Workflow Certification
  • Salesforce
  • CompTIA A+ Technician
  • Customer Data and Order Management Certification - Asana
  • Certificate in Order to Cash Management - Ironclad Systems
  • Professional in Business Analysis (PBA) - Brightline
  • Six Sigma Green Belt Certification
  • Certified Trade and Receivables Finance Professional (CTRP)

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