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Skills

  • Project organization
  • Data collection and analysis
  • Sales and marketing
  • Operational improvement
  • Employee retention strategies
  • Communications
  • Customer service
  • Client relationship management
  • Business operations
  • MS Office

Work Experiences

  • Created metric and initiative reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Achieved results across various departments.
  • Used forecasting to figure out what changes needed to be made in the supply chain.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Achieved results across 16 clients.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.

Summaries

  • Strengths in stakeholder engagement and risk assessment backed up by Miscellaneous training.
  • OTC Manager with 9 years of successful strategic planning and stakeholder engagement experience.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • Collaborative, with a commitment to collaborating with coworkers to foster an engaged, empowering work environment.
  • Competent offerings, pricing, and market positioning, as well as demonstrated HubSpot expertise.
  • Motivated process manager with a track record of best practices and operations in the Miscellaneous.
  • OTC Manager is a skilled OTC Manager who provides encouragement and feedback to help employees succeed.
  • Bringing 4 years of industry experience to Lakeside Partners, and ready to take on a challenging, growth-oriented role.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to providing high-quality services and products.

Accomplishments

  • Reduced onboarding lead time for new clients by 67% by revamping the OTC workflow, directly contributing to shorter order cycles.
  • Championed workload prioritization initiatives, resulting in a 29% reduction in employee overtime and increased overall team efficiency.
  • Managed a high-profile client portfolio worth $12, achieving 42% growth in order volume across 14 accounts.
  • Successfully directed the collection of overdue receivables, securing an additional $2 in revenue recovery while preserving key client relationships.
  • Collaborated cross-functionally with IT and finance to implement a new ERP system, increasing invoice accuracy by 59% and reducing billing disputes.
  • Led project enabling over 9 clients to adopt a new self-service platform, which reduced customer service inquiries by 70% within the past year.
  • Exceeded monthly revenue targets by 42% through optimized forecasting and inventory control strategies.
  • Successfully reduced overdue receivables by $10 through tighter credit policy enforcement and proactive customer communication strategies.
  • Improved the accuracy of revenue predictions by leveraging data analytics, achieving forecast accuracy of over 61% for three years.
  • Implemented a dynamic pricing strategy for OTC products, increasing profitability by 16% while maintaining market competitiveness.

Affiliations

  • National Contract Management Association (NCMA)
  • Certified Project Management Professional (PMP)
  • Rotary International
  • National Association of Order Management Professionals (NAOMP)
  • American Marketing Association
  • Council of Supply Chain Management Professionals (CSCMP)
  • National Association of Social Workers
  • Certified Order Management Specialist (COMS)
  • Order Processing & Optimization Networking Group
  • Enterprise Resource Planning Systems Best Practices Group

Certifications

  • First Aid/CPR Certified
  • Agile Project Management Certification Cedar Works
  • Certified Accounts Receivable Manager
  • Salesforce
  • ServSafe
  • CompTIA A+ Technician
  • Operational Excellence and Transformational Leadership - Vantage
  • Certified Business Process Professional (CBPP)
  • Microsoft Certified Systems Engineer (MCSE)
  • NetSuite Order to Cash Workflow Certification

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