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Skills

  • Relationship building and management
  • Business Development
  • Portfolio Management
  • Cross-functional team collaboration
  • Financial analysis
  • Framework equipment
  • Customer service
  • Supervision
  • Operational improvement
  • Relationship development

Work Experiences

  • Assessed potential business banking leads.
  • Achieved 13% approval of customized credit solutions.
  • Achieved improvement in 2017.
  • Collaborated with cross-departments to introduce a new banking product that increased branch sales revenue by $5 in 2018.
  • Assessed and identified potential business banking leads, growing the commercial lending portfolio by 58% in Phoenix.
  • Collaborated with external accounting firms to ensure that annual audits were completed with zero critical findings over 6 months.
  • Achieved an average return of 72%.
  • Achieved 65% improvement in loan recovery rates.
  • Hired, trained, and mentored 7 employees after recruiting, interviewing, and hiring them. I also implemented a mentoring program to encourage positive feedback and engagement.
  • Analyzed clients’ financials.

Summaries

  • Financial administration, team leadership, and risk assessment are all strengths.
  • Achieved 15% customized credit approvals.
  • Clear understanding of process improvement and workflow optimization as well as client relations training.
  • Knowledgeable General Banking Officer with experience in childcare and development.
  • With over 7 years of experience in sales and branch management, loan management, and general bank operations, I am a results-oriented self-motivator.
  • Achieved a 23% boost in new SME customers.
  • Achieved 100% compliance within branch team.
  • Well-organized, proactive, and able to adapt to changing circumstances.
  • Excellent abilities in reporting, record-keeping, and relationship-building.
  • Achieved a $15 reduction in fraud losses.

Accomplishments

  • Steered customer segment analytics to inform profitable loan product development, ensuring a 42% increase in new loan product adoptions.
  • Revitalized dormant client relationships, resulting in an additional $15 in new deposits over a 6 months span.
  • Resolved product issue through consumer testing.
  • Achieved 60% above-set targets for sales of wealth management services by improving the cross-channel communications between teams.
  • Optimized loan approval pipeline, achieving 16% days reduction in response time to client applications and improving conversion rate.
  • Orchestrated asset and liability management strategies that resulted in a 24% increase in liquidity ratios for 2018.
  • Negotiated collaborative partnerships with Cedar Works, leading to 30% growth in small business banking revenue.
  • Resolved escalated client concerns by introducing a structured complaint resolution protocol, reducing churn rate by 46%.
  • Created a systematic follow-up protocol for overdue accounts, reducing loan delinquency cases by 77%.
  • Facilitated high-impact workshops, enabling staff to exceed quarterly loan targets by 66% through effective needs-based selling.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Certified Financial Planner (CFP) - Candidate or Member
  • International Association of Administrative Professionals
  • Chartered Institute of Bankers in procedure (CIB) - Affiliate Member
  • Association for Financial Professionals (AFP) - Corporate Banking Section
  • Association of Latino Professionals for America (ALPFA) - Financial Services Chapter Member
  • Women in Banking and Finance (WiBF) - Associate Member
  • Association of Information Technology Professionals
  • International Chamber of Commerce (ICC) - Finance and Banking Commission
  • Lions Club

Certifications

  • Certified Anti-Money Laundering Specialist (CAMS)
  • Certified Retail Banker (CRB)
  • Cisco Certified Network Associate (CCNA)
  • Certified Information Systems Auditor (CISA)
  • Certified Credit Professional (CCP)
  • Certified Bank Auditor (CBA)
  • ISO 31000 Certification for Risk Management
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Public Accountant (CPA)
  • Advanced Loan Review Certification (ALRC)

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