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Skills

  • Strong verbal communication
  • Process improvement
  • Effective written and verbal communication
  • Conflict resolution
  • Team building
  • Process implementation
  • Powerful negotiator
  • Food preparation
  • Data entry
  • Extremely organized

Work Experiences

  • Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company.
  • Improved locomotive material expense tracking by 9%.
  • Finished clerical duties and clinic administration tasks.
  • Used computerized data management systems to organize massive datasets and coordinate care details for large patient bases.
  • Advised
  • Raised the stakes.
  • Was in charge of financial documents like expense reports and invoices.
  • Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Kept track of office supplies by checking inventory and ordering new supplies as needed.

Summaries

  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Ability to complete tasks accurately despite interruptions and competing demands has been demonstrated.
  • Ambitious
  • Pragmatic
  • Determined sales and marketing professional with 17 years of experience in standard industry.
  • Highly effective in budget management, evaluating personnel performance, and putting in place top-notch strategies.
  • Excellent communicator and team player looking for a position as a QA analyst with a forward-thinking company.
  • Maintain high-volume medical offices by coordinating files, appointments, and other patient needs efficiently.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.

Accomplishments

  • Verified insurance eligibility for all incoming patients, resolving coverage discrepancies while maintaining quality patient care.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during front desk operations.
  • Resolved multiple patient conflicts regarding billing and insurance discrepancies, achieving a 44% positive resolution rate.
  • Assisted medical team with daily patient intake, ensuring completion of pre-visit forms to improve clinic efficiency by 44%.
  • Coordinated with insurance providers to resolve patient coverage disputes, reducing denied claims by 68%.
  • Facilitated patient check-ins for 15 healthcare providers daily, improving office workflow and patient satisfaction.
  • Provided support in documenting patient care records, maintaining accuracy for 12 patient files weekly.
  • Collaborated with team of 8 in the development of procedure.
  • Resolved product issue through consumer testing.
  • Provided clear, timely communication between medical professionals and patients to enhance service delivery and reduce frustration at check-in.

Affiliations

  • Patient Services Representative Training from Vantage
  • Medical Reception Certification, Massachusetts Board
  • Healthcare Financial Management Association (HFMA)
  • Professional Association of Health Care Office Management (PAHCOM)
  • Project Management Institute
  • Association for Healthcare Administrative Professionals (AHCAP)
  • American Marketing Association
  • Medical Administrative Training & Certification at Northwind
  • Association for Computing Machinery
  • National Association of Healthcare Access Management (NAHAM)

Certifications

  • Health Insurance Portability and Accountability Act (HIPAA) Certification
  • Certified Healthcare Administrative Professional (CHAP) from Vantage
  • Certified Health Unit Coordinator (CHUC) by National Association of Health Unit Coordinators
  • Patient Access Certification (CPC-P) by AAPC
  • Certified Ambulatory Care Professional (CACP) by ANCC
  • Salesforce
  • Certified Electronic Health Records Specialist (CEHRS) by National Healthcareer Association (NHA)
  • Certified Public Accountant
  • Medical Billing and Coding Certification from Vantage
  • SHRM Senior Certified Professional (SHRM-SCP)

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