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Skills

  • RFI Scanners
  • Safe food handling
  • Process improvement
  • Customer complaint resolution
  • Wine pairings
  • Buffet setup and takedown
  • Bartender assistance and drink garnishes
  • Supervision
  • Customer order processing and error reduction
  • Adaptability during peak rush periods

Work Experiences

  • Assured compliance with food safety guidelines.
  • Answered 4 phone calls per 6 months to assist customers.
  • Assisted in the setup and breakdown of tables and chairs, as well as the decoration of special events and banquets.
  • Boosted revenue by 66%.
  • Assisted in the creation of process procedures.
  • Learned budget management and team leadership to help with office needs.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Assisted in the execution of 16 corporate events.
  • Achieved a 77% improvement in customer satisfaction scores.
  • Used Tableau to compile data gathered from various sources.

Summaries

  • Metric and initiative have a proven track record.
  • Proficient in promoting process by leveraging data analysis and quality assurance knowledge.
  • Food and Beverage Intern who is self-motivated and dependable and can achieve high performance with little supervision.
  • Achieved a 23% increase in positive customer feedback.
  • Experienced food service professional with a strong background in procedure environments and a willingness to help the team with any task.
  • Food and Beverage Intern is a hardworking and dependable Food and Beverage Intern who excels at performance reporting and cross-functional collaboration.
  • Food and Beverage Intern and team leader with 14 years of experience in system settings.
  • Adept in time management.
  • Strong technical skills and experience in process improvement.
  • Strategic thinker with expertise in vendor management.

Accomplishments

  • Successfully handled inventory and supply management, reducing discrepancies in high-cost items by 75% over a 10-month period.
  • Assured compliance with food safety and sanitation regulations, resulting in a President's Club certification at Seattle.
  • Trained staff on safe food handling procedures, resulting in zero sanitation violations during 11 health department inspections.
  • Collaborated with kitchen and service staff to streamline workflows, achieving a 76% faster order processing time during peak hours.
  • Successfully organized and executed a kitchen deep cleaning initiative that met all health department standards and reduced downtime between shifts.
  • Trained and mentored 5 interns and junior staff, contributing to an 80% reduction in operational errors during shifts.
  • Worked directly with the Head Chef to design a seasonal menu that increased repeat business by 68%.
  • Monitored quality control for all outgoing dishes, maintaining a 43% accuracy rate in custom orders.
  • Developed nutrition-based meal options alongside the head chef, boosting sales of healthier menu items by 71% after the launch.
  • Developed a new system for monitoring perishable ingredients which decreased spoilage by 51%.

Affiliations

  • Intern, Food Careers Development Program, 2022
  • Participant, Menu Development Bootcamp, 2017
  • Member, Women Chefs and Restaurateurs (WCR)
  • Certified, ServSafe Certification - 2024
  • Participant, Beverage Alcohol Resource (BAR) Training Program
  • Affiliate, Hospitality Financial and Technology Professionals (HFTP)
  • Member, National Restaurant Association
  • Volunteer, Meals on Wheels Denver
  • Member, International Food and Beverage Association (IFBA)
  • Attendee, 2016 National Restaurant Show

Certifications

  • Association for Project Management (APM)
  • Certificate in Culinary Arts and Restaurant Management
  • Certified Guest Service Professional (CGSP)
  • Wine & Spirit Education Trust (WSET) Level 2
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Office Specialist (MOS)
  • Google Certified Professional Cloud Architect
  • Culinary Financial Management Certification
  • Alcohol Server/Seller Certification (TIPS)
  • Certified Hospitality Department Trainer (CHDT)

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