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Skills

  • Extremely organized
  • Project management
  • Interpersonal and written communication
  • Client assessment and analysis
  • Inspection reviews
  • Report writing
  • Customized grooming plans for special needs pets
  • Budgeting and finance
  • Conflict resolution
  • Client consultation and service customization

Work Experiences

  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries.
  • Identified pest and weed problems and used pesticides, herbicides, and fertilizers to address them.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Built strategic partnerships with local shelters.
  • Helped farmers feed and water their livestock, which included cows, sheep, goats, and pigs.
  • Achieved Lean in metric grooming.
  • Collaborated with manufacturers to test new grooming tools.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Boosted client satisfaction scores by 41% in 2020.
  • Conducted an initial client assessment and analysis to begin the research process.

Summaries

  • Certified in metric, delivering exceptional grooming results tailored to specific breed requirements and helping expand premium service offerings.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Professional with 2 years of progressive experience in the field who is highly organized and detail-oriented.
  • Compassionate Groom skilled at calming anxious pets.
  • Consistently earned top client reviews.
  • Achieved revenue growth of $8.
  • Community-engaged Groom.
  • Contributed to a 46% increase in client base.
  • Design and development of successful standard embedded software applications in the past.
  • Client-focused Groomer.

Accomplishments

  • Led successful holiday promotional campaigns, increasing gift card sales by 59% in 2020.
  • Efficiently managed equipment maintenance schedules, resulting in 46% less equipment downtime.
  • Earned Scrum Master in advanced grooming techniques, helping secure high-end clientele and increase booking revenue by 74%.
  • Increased
  • Developed protocols for safe post-surgery grooming, leading to 46% fewer incidents and improved customer satisfaction.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Developed
  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Marketing: Implemented marketing strategies which resulted in metric growth of customer base.
  • Streamlined

Affiliations

  • Affiliate, Pet Industry Joint Advisory Council (PIJAC)
  • Volunteer Groomer, Austin Humane Society Annual Fundraiser
  • Member, International Professional Groomers, Inc. (IPG)
  • Member, International Society of Canine Cosmetologists (ISCC)
  • Contributor, Global Grooming and Pet Care Blog Network
  • Member, Canine Stylists Association of the Pacific Northwest
  • Volunteer, PetSmart Charities for Rescue Animals
  • Affiliated Groomer, American Kennel Club (AKC) S.A.F.E Grooming Program
  • Attendant, Groom Expo West 2016
  • Certified Member, Professional Cat Groomers Association of America (PCGAA)

Certifications

  • Fear Free Certified Groomer by system
  • AKC S.A.F.E. (Safety Assurance Fundamentals Education) Grooming Certification
  • Advanced Pet Grooming Techniques Certification by initiative
  • Advanced Pet Grooming Certificate by Summit Group
  • Small Business Management Certification for Groomers by Summit Group
  • Accredited Professional Groomer (APG) by International Groomers Association
  • Certificate in Salon-Quality Grooming for Special Needs Pets by Meridian
  • Certificate in Canine Communication and Handling by Vantage
  • Certificate in Safe Handling of Aggressive Animals by Lakeside Partners
  • International Professional Groomers (IPG) Certification

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