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Skills

  • Meeting oversight
  • Arrival/departure procedures
  • Inquiry response
  • Upscale resort and spa background
  • Team Leadership
  • Front desk communications
  • Dusting furniture
  • Employee scheduling
  • Safety procedures
  • Inventory management systems

Work Experiences

  • Was in charge of the facility's day-to-day operations.
  • Checked, handled, assembled, and removed furnishings in the passenger cabin to ensure that all debris had been removed and that the areas had been thoroughly cleaned.
  • Processed payments for room, food and beverage, and phone charges for guests.
  • Was in charge of overseeing daily operations, which included employee performance, preventative maintenance, and safety.
  • Assisted guests with check-in and provided information on the hotel's various services.
  • Managed daily workflow by prioritizing tasks and keeping a tight schedule.
  • Communicated the need for repairs to the maintenance team.
  • Processed credit card transactions during the checkout process.
  • All areas of the aircraft, including the cabin, galleys, and lavatories, were cleaned and serviced by me.
  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.

Summaries

  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Desiring a position as a member of a dynamic cabin crew.
  • Innovative
  • Safety-conscious flight attendant with extensive team management experience.
  • Results-oriented, adaptable leader seeking a position in food and beverage purchasing with a forward-thinking company.
  • Housekeeping Supervisor with a wide range of skills who can work with a diverse team.
  • Housekeeping Coordinator with 17 years of successful strategic planning and process improvement experience.
  • Astute individual who is multilingual in German and has 16 years of commercial aviation experience.
  • Focused on customer service
  • Looking for a job as a Ramp Agent with a well-known company.

Accomplishments

  • Consistently achieved a cleanliness audit score of 14% or higher during internal reviews.
  • Maintained up-to-date compliance with health and safety standards, passing 10% of inspections with zero deficiencies.
  • Optimized the team cleaning schedule, resulting in a 80% reduction in overtime hours while maintaining guest satisfaction levels.
  • Collaborated with team of 14 in the development of system.
  • Reduced guest complaints regarding room cleanliness by 68% through enhanced training initiatives and team oversight.
  • Successfully coordinated housekeeping efforts during peak hotel occupancy, achieving 52% room turnover without sacrificing quality.
  • Developed Power BI customer loyalty program, which became a model for hotels nationwide.
  • Developed and implemented a new and more effective process for cleaning the interior of planes which saved more than 5 man-hours each month.
  • Led the reorganization of housekeeping storage areas, improving staff efficiency and reducing item retrieval time by 41%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Women in Hospitality Leadership Forum
  • Les Clefs d’Or for Housekeeping Collaboration
  • Project Management Institute
  • Green Seal's Sustainable Housekeeping Program
  • Housekeeping Management and Training Certification - Columbus
  • Housekeeper Training on Infectious Disease Protocols - 2023
  • National Association of Social Workers
  • Denver Hospitality Employee Assistance Program (HEAP)
  • Council of Hotel and Restaurant Trainers (CHART)
  • Disaster Recovery and Response Cleaning Group

Certifications

  • Green Cleaning Professional Certification by ISSA
  • Certified Public Facilities Manager (CPFM) from National Institute of Governmental Purchasing (NIGP)
  • Cleaning & Disinfection Certificate by Global Biorisk Advisory Council (GBAC)
  • Bloodborne Pathogens Certification from Red Cross
  • Building Service Contractor Certificate from the International Sanitary Supply Association (ISSA)
  • Certified Professional Trainer (CPT) from International Association for Continuing Education and Training (IACET)
  • Salesforce
  • Leadership in Hotel Operations Certificate by eCornell
  • COVID-19 Safety Officer Certification by National Safety Council (NSC)
  • Apple Certified Associate (ACA)

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