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Greeted incoming passengers politely and directed them to their seats to speed up the boarding process.
Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 9%.
Solved
Had planned ahead.
Kept track of everything.
Won
Drove a continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and resource allocation.
Advised
Communicated the need for repairs to the maintenance team.
Sent requests for repairs to the maintenance team.

In the background, 10 housekeepers are directing guests in 2 hotel rooms.
Exceptional at writing entertaining scripts and dealing with people.
Hotel manager who has worked in the hospitality industry for over 8 years and is energetic and polished.
For more than 12 years, this personable and fun-loving guide has been providing entertaining tours of New Orleans.
With a bachelor's degree in communications, she is imaginative and entertaining.
Service-driven
Employee who thinks critically and manages her time well.
Expertise in identifying and eliminating safety hazards with a proven track record.
To further promote high levels of customer satisfaction, I'm looking for a hotel management position at a luxury resort.
Dedicated Housekeeping Coordinator with over 17 years of experience in the hospitality industry and extensive knowledge of vendor management.

Created an inventory tracking system that eliminated supply shortages and reduced waste by 26%.
Documented and resolved initiative which led to program.
Negotiated new supplier contracts, reducing housekeeping material costs by 59% while maintaining product quality.
Trained cross-departmental teams to enhance communication, increasing guest check-in and check-out efficiency by 28%.
Successfully coordinated housekeeping efforts during peak hotel occupancy, achieving 52% room turnover without sacrificing quality.
Led coordination efforts with suppliers, reducing supply order time by 73% and ensuring product availability during peak seasons.
Consistently achieved a cleanliness audit score of 14% or higher during internal reviews.
Audited room cleanliness on a daily basis, leading to a 38% increase in guest satisfaction scores at Portland.
Standardized cleanliness and inspection checklists, resulting in a 80% improvement in room condition ratings.
Provided leadership and mentorship to housekeeping staff, improving team retention rates by 15% over a 12-year period.

CPR/AED/First Aid Certification by American Heart Association
Building Service Contractor Certificate from the International Sanitary Supply Association (ISSA)
Certified Professional Trainer (CPT) from International Association for Continuing Education and Training (IACET)
CompTIA Network+
Leadership in Hotel Operations Certificate by eCornell
Salesforce
Cisco Certified Internetwork Expert (CCIE)
Infection Prevention & Control Certificate (IPC) from CDC
Hospitality Analytics Certificate by STR
Certified Hospitality Department Trainer (CHDT) by AHLEI