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Skills

  • Safety procedures
  • Travel agency experience
  • Project management
  • Computer literate
  • Public interaction
  • Employee training
  • Data analysis
  • Meeting oversight
  • Folding clean laundry
  • Vehicle checklists and audits

Work Experiences

  • Won
  • Ensured
  • Was in charge of loading and unloading aircraft cargo, including baggage and freight, as well as assisting crew members and passengers with their belongings.
  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Checked, handled, assembled, and removed furnishings in the passenger cabin to ensure that all debris had been removed and that the areas had been thoroughly cleaned.
  • Was in charge of a brand new 500-room hotel with a staff of 2,000 people on a daily basis.
  • Had planned ahead.
  • Was in charge of the linen cart, which I kept tidy and organized.
  • Kept track of priorities and communicated with the maintenance team and management, strategically delegating tasks to ensure that they were completed on time.
  • Recommendation

Summaries

  • Focused on customer service
  • Versatile
  • Safety-conscious flight attendant with extensive team management experience.
  • Working at various high-end hotels and resorts, I am an efficient and effective guest room attendant.
  • Friendly and courteous Front Desk Agent looking for work in a high-end hotel.
  • Technically adept, friendly, punctual, and always up for a challenge.
  • With a "can-do" attitude, she is bilingual and compassionate.
  • Employee who thinks critically and manages her time well.
  • Service-driven
  • Smart and well-mannered, with exceptional interpersonal skills.

Accomplishments

  • Resolved guest complaints related to housekeeping services within one year, increasing overall guest satisfaction by 72%.
  • Facilitated interdepartmental meetings to optimize room readiness timing, reducing guest waiting times by 82%.
  • Assisted in budgeting and procurement for housekeeping supplies, ensuring financial accountability and reducing costs by 77%.
  • Developed and implemented a new and more effective process for cleaning the interior of planes which saved more than 5 man-hours each month.
  • Was responsible for the coordination and timely completion of special housekeeping projects, including deep cleaning and event setups.
  • Developed a new cleaning approach for guest bathrooms, which ensured better overall cleanliness and decreased time spent in each room by more than 17%.
  • Consistently achieved a cleanliness audit score of 14% or higher during internal reviews.
  • Optimized the team cleaning schedule, resulting in a 80% reduction in overtime hours while maintaining guest satisfaction levels.
  • Enhanced nightly room reporting procedures, leading to 35% fewer missed cleaning duties overnight.
  • Developed Power BI customer loyalty program, which became a model for hotels nationwide.

Affiliations

  • Rotary International
  • American Society for Healthcare Environmental Services (ASHES)
  • National Housekeeping Advisors Association (NHAA)
  • Association for Computing Machinery
  • National Association for Environmental Management (NAEM)
  • Toastmasters
  • Green Seal's Sustainable Housekeeping Program
  • Project Management Institute
  • Occupational Safety and Health Association (OSHA) Compliance Committee
  • Hospitality Financial and Technology Professionals (HFTP)

Certifications

  • CompTIA Network+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified hotel administrator
  • Association for Project Management (APM)
  • Salesforce
  • ServSafe
  • COVID-19 Safety Officer Certification by National Safety Council (NSC)
  • Infectious Disease Control Certification by AHLA
  • AED and CPR
  • Facilities Maintenance Manager Certificate by APPA

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