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Skills

  • Travel research
  • Hotel and airline rate negotiation
  • Client Upsell Strategy Development
  • Executive travel
  • Customer needs assessment
  • Attention to Detail in Travel Documentation
  • Framework equipment
  • Emergency travel rebooking
  • Organization
  • Corporate Travel Planning

Work Experiences

  • Achieved a 12% decrease in complaints.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Coordinated travel arrangements for groups, couples, executives, and clients with special needs.
  • Collaborated with marketing teams to develop promotional travel content, contributing to a 16% increase in new customer inquiries.
  • Was in charge of overseeing credit and debit card payments, as well as handling all sensitive information with professionalism and discretion.
  • Built a network of over 12 preferred travel partners to enhance service offerings for luxury travelers.
  • Achieved Employee of the Year for exceptional customer service.
  • Championed eco-friendly travel solutions, partnering with sustainable tourism providers to create a new line of green travel packages.
  • Oversaw the delivery of method project by category team, which resulted in program.
  • Achieved a 15% increase in sales.

Summaries

  • Auto Travel Counselor with expertise in hotel and airline rate negotiations, consistently cutting costs and providing clients with a budget-friendly yet luxurious travel experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Adept at developing long-term client relationships.
  • Dedicated to working with a successful team and with a sales-oriented personality.
  • Achieved more efficient client acquisition.
  • Auto Travel Counselor with a specialized focus in international travel, helping clients secure visas accurately and promptly while also managing complex itineraries across 2 destinations.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Adept in cross-team collaboration.
  • Assisted travelers during weather disruptions.

Accomplishments

  • Increased customer engagement through personalized travel itineraries that catered to client preferences, resulting in a 83% growth in repeat business.
  • Resolved product issue through consumer testing.
  • Increased company revenue by upselling travel insurance policies to 40% of clients across 2015, improving client security and satisfaction.
  • Led B2B negotiations with hotels and airlines to secure preferred rates on behalf of high-volume travel clients.
  • Resolved travel booking conflicts for clients during emergencies, reducing cancellation penalties by up to 40% by proactively managing alternatives.
  • Recommended personalized travel options to clients, contributing to an increase in trip extension requests by 63%.
  • Maintained a 97% customer retention rate over 2022 by ensuring detailed post-travel follow-ups and personalized service recommendations.
  • Generated $6 in additional revenue by recommending luxury accommodations and first-class upgrades to clients.
  • Negotiated discounts with third-party vendors, reducing client travel package costs by 23% while improving service value.
  • Proactively resolved itinerary disruptions caused by weather or other emergencies, saving clients 38% on rebooking costs.

Affiliations

  • Luxury Travel Advisor Title — process
  • International Council of Nurses
  • Global Business Travel Association (GBTA)
  • National Travel and Tourism Office (NTTO)
  • Jaycees
  • Future Travel Experience (FTE) Membership
  • National Association of Social Workers
  • Toastmasters
  • Wedding and Event Planners Association Atlanta
  • Lions Club

Certifications

  • CompTIA Security+
  • Certified Customer Service Expert – Cedar Works
  • Destination Wedding Specialist Certification – Vantage
  • Travel Law Compliance Certification – Vantage
  • Certified Public Accountant
  • Sabre Red 360 Certification - Power BI
  • SHRM Certified Professional (SHRM-CP)
  • First Aid/CPR Certified
  • Global Travel Professional (GTP) Certification
  • Certified Leisure Travel Specialist - Brightline

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