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Skills

  • Performance metrics
  • Data Integrity and Accuracy Checks
  • Marketing and Communications Alignment
  • Community partnership development
  • Active listening and conflict resolution
  • Patient safety
  • Donor Stewardship Programs
  • Schedule management
  • Multi-channel communication
  • Donor Acquisition Strategies

Work Experiences

  • Assisted in the coordination of special events and donor recognition activities, resulting in an additional $12 in end-of-year giving.
  • Achieved a 15% improvement in donor satisfaction scores.
  • Pushed for improvements in process, efficiency, and quality, which resulted in a 18% increase in patient discharge times.
  • Taught pharmacy assistants about medication help, ordering, and insurance issues.
  • Boosted overall productivity by 71%.
  • Hired and recruited intelligent clinical and administrative staff to supplement the team's already impressive skill set.
  • Was in charge of a team of pharmacy technicians, interns, and support personnel.
  • Collaborated with external stakeholders.
  • Analyzed donor data trends to forecast annual donation goals and worked closely with leadership to implement targeted giving strategies.
  • Oversaw 7 Assistant Donor Care Supervisors of administrative staff, providing consistent coaching and mentoring to improve job efficiency.

Summaries

  • A results-oriented nursing home executive who understands how to maintain employee efficiency, accuracy, and service quality through effective recruitment, training, and leadership strategies.
  • Strong technical skills and experience in project management.
  • Design and implement policies and procedures with ease.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Lean certified
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Deadline-driven Pharmacy Manager with strong customer service, telephone etiquette, and problem-solving abilities.
  • Well-versed in motivating and retaining employees, as well as building relationships with residents and families and meeting accreditation requirements.
  • Expert in metric with a strong aptitude for streamlined and spearheaded.
  • Accomplished supervisor with a focus on optimizing donor care workflows, increasing satisfaction scores by 26% and contributing to sustained donor loyalty.

Accomplishments

  • Developed and implemented metrics to measure donor satisfaction, achieving a donor retention increase of 29% over 4 quarters.
  • Spearheaded the introduction of a donor recognition program that generated 48% more repeat donations compared to the previous year.
  • Initiated new donor appreciation protocols that led to a 62% increase in repeat donations from first-time contributors.
  • Tracked and reported on donation trends, enabling the organization to adjust goals, which contributed to an additional $3 in funding during the category campaign.
  • Improved communication effectiveness by implementing segmented outreach based on donor history, which increased engagement rates and resulted in a 57% boost in total donations.
  • Led training sessions on donor care best practices, improving team efficiency by 65% as measured by faster issue resolution and improved donor satisfaction.
  • Improved donor communication consistency through the creation of standardized email templates, which resulted in a 19% increase in outreach response rate.
  • Implemented a streamlined donation processing system that improved record accuracy by 15% and reduced response time by 8 days.
  • Managed prospective donor outreach, leading to a 22% growth in donor acquisitions in 2015.
  • Increased donor satisfaction by 80% through the development and execution of a targeted donor feedback survey over the course of 5 months.

Affiliations

  • Member, National Association for Nonprofit Professionals, participating in leadership and professional growth events, 2015-Present
  • Attendant, Nonprofit Technology Conference (NTC) organized by NTEN, focusing on CRM software updates and data accuracy, 2017
  • Active Participant, Nonprofit CRM Users Group, advanced discussions on best practices for data integrity and CRM improvements, 2016
  • Affiliated with the Council for Advancement and Support of Education (CASE), focusing on donor stewardship best practices, 2024-Present
  • Board Member, National Association of Charitable Gift Planners (NACGP), 2016-Present
  • Chair, Local Nonprofit Business Association (NPOBA) Events Planning Subcommittee, 2018-2015
  • Graduate, Certificate Program in Strategic Fundraising from The Lilly Family School of Philanthropy, 2022
  • Volunteer, Habitat for Humanity Donor Relations Team in Boston, 2017
  • Certified, Event Management and Coordination through category, 2021
  • Certified, Lean Six Sigma Yellow Belt for Nonprofit Operations Management, 2024

Certifications

  • Conflict Resolution and Mediation Certification - Harbor & Co.
  • Certified Customer Service Professional (CCSP)
  • Certified Business Analysis Professional (CBAP)
  • Nonprofit Management Certificate - Brightline
  • Fundraising Professional Credential (CRFE) 2021
  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • Grant Writing Certification - Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Volunteer Management Professional Credential (VMP) Ironclad Systems

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