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Skills

  • Critical thinking
  • Budgets
  • Team collaboration
  • Patient data confidentiality
  • Front desk administration
  • Operational improvement
  • Outstanding payment recovery
  • Task prioritization
  • Project organization
  • Medical document management

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Coordinated timely drug and supply deliveries.
  • Aligned with the office’s green initiatives.
  • Collaborated with insurance providers to resolve billing disputes, recovering $7 in outstanding claims for services rendered.
  • Was in charge of patient scheduling, check-in, check-out, and billing payments.
  • Customer service, patient scheduling, and billing were among the duties I coordinated in the front office.
  • Coordinated appointment scheduling for a 16-physician practice.
  • Assisted with multi-line phone systems, handling over 12 inbound calls daily and resolving patient queries in a professional manner.
  • Completed 7 training sessions quarterly.
  • Coordinated schedules throughout Austin.

Summaries

  • Achieved successful insurance claim approval rates of 22%.
  • Positive and upbeat personality with strong interpersonal communication skills.
  • Achieved reduced recordkeeping errors by 54%.
  • Healthcare practices, compliance standards, and operations are all familiar territory for this versatile administrative professional.
  • Collaborative and efficient administrative professional known for implementing office changes that reduced delays in patient follow-up appointments by 64%, driving improved healthcare outcomes.
  • Clear understanding of workflow optimization and client relations as well as quality assurance training.
  • Proven experience in framework and program environments, as well as knowledge of provider requirements.
  • Medical Office Administrative Assistant is a multi-talented Medical Office Administrative Assistant who is consistently rewarded for planning and operational improvements.
  • Collaborative and efficient administrative professional.
  • Recognized on a regular basis for outstanding performance and contributions to the Healthcare industry's success.

Accomplishments

  • Assisted with processing medical claims and followed up with insurance providers, which resulted in recovering $6 within 12 months.
  • Generated end-of-month insurance claims reports that improved revenue forecasting accuracy for standard by 49%.
  • Executed patient intake procedures to streamline front office workflows, enabling a 62% increase in patient check-ins per hour.
  • Processed incoming and outgoing referrals, reducing referral completion times by 39%.
  • Assisted in the implementation of a new document archiving system, improving data retrieval times by 21%.
  • Prepared HIPAA-compliant reports for upper management analyzing trends in patient appointments and billing inconsistencies.
  • Managed the front desk and facilitated day-to-day office operations for a high-traffic medical office, ensuring smooth patient flow.
  • Used project management software to track and monitor workflow processes, leading to a 57% reduction in clerical errors.
  • Created an efficient appointment scheduling system using standard, reducing patient wait times by 81%.
  • Coordinated with clinical staff and patients to arrange appointments, improving office efficiency and enhancing patient satisfaction.

Affiliations

  • Jaycees
  • Certified Healthcare Administrative Professional (cHAP) - American Association of Healthcare Administrative Management
  • Society of Women Engineers
  • Society for Health Systems (SHS)
  • Association for Computing Machinery
  • American Medical Informatics Association
  • National Association of Social Workers
  • Toastmasters
  • International Association of Administrative Professionals (IAAP)
  • Medical Office Assistant Certificate 2018 - Chicago Community College

Certifications

  • Certified Healthcare Access Manager (CHAM)
  • Administrative Professional Certification (CAP) by Beacon Labs
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Certified Administrative Professional (CAP) with Medical Specialization
  • Cisco Certified Internetwork Expert (CCIE)
  • Apple Certified Associate (ACA)
  • PRMIA Healthcare Risk Certification by Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Professional Coder (CPC) by AAPC

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