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Skills

  • Process improvement
  • Network development
  • Market research
  • First Aid/CPR
  • Project organization
  • Conflict resolution
  • Revenue generation
  • Retention strategies
  • Data-driven decision making
  • Relationship development

Work Experiences

  • Aligned products to customer needs.
  • Conducted continuous portfolio reviews.
  • Designed customized solutions for SMB clients.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Boosted client satisfaction to 41%.
  • Designed and led quarterly business reviews (QBRs) with key SMB clients, achieving a 17% increase in repeat business.
  • Collaborated with sales engineering teams.
  • Used ServiceNow to keep track of important account and sales information in the company database.
  • Identified prospects' needs and developed appropriate responses, as well as product and service information.
  • Achieved an 80% uplift in client renewals.

Summaries

  • Clear understanding of performance reporting and team leadership as well as process improvement training.
  • Accomplished Account Manager with expertise in managing and growing SMB accounts through client-tailored strategies, achieving up to 37% retention improvements. Adept at contract negotiations and cross-functional collaboration.
  • Schedule flexibility and the ability to travel up to 13% of the time.
  • Highly skilled at hiring, training, managing, coaching, and mentoring sales and customer service representatives, as well as interacting with employees at all levels of the organization and the general public.
  • Achieved sustained revenue growth.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • French is a bilingual individual who is fluent in both languages.
  • Recognized for using ingenuity and creativity to meet and exceed sales, revenue, and profit targets.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Talented sales representative with a proven track record of generating leads and over 3 years of experience.

Accomplishments

  • Exceeded quarterly sales targets by acquiring 18 new SMB clients, contributing 76% towards overall organizational revenue growth.
  • Implemented automated outreach through standard, decreasing average response time from potential SMB clients by 73%.
  • Led cold-calling initiatives, securing 9 high-potential meetings and impacting pipeline by approximately $225,000 within 6 months.
  • Developed and presented training materials, mentoring 17 junior account executives on SMB account management strategies.
  • Utilized ServiceNow to streamline customer onboarding processes, improving time-to-value for new SMB contracts by 9 months.
  • Utilized system to manage and track a pipeline of over 15 SMB accounts, improving sales forecasting accuracy by 66%.
  • Facilitated cross-functional efforts to deliver seamless post-sale customer support for SMB accounts, increasing NPS by 38% points.
  • Collaborated with team of 11 in the development of metric.
  • Devised product value propositions tailored to the SMB sector that contributed to a 63% increase in product adoption.
  • Generated 29% in additional revenue by identifying cross-sell and upsell opportunities in existing SMB accounts.

Affiliations

  • Cloud Software Association
  • Society of Women Engineers
  • National Association of Sales Professionals (NASP)
  • Enterprise Sales Forum Member
  • SMB Technology Advisors Network (STAN)
  • National Small Business Association (NSBA) Membership
  • Society of Professional Selling (SPS)
  • National Association of Social Workers
  • Freemason
  • Sandler Training Sales Program - Mastery Certification

Certifications

  • CompTIA A+ Technician
  • Certified Customer Success Manager (CCSM) by SuccessHACKER
  • Google Analytics for Beginners
  • Sales Operations Certification from HubSpot Academy
  • NASP Account Management Specialist Credential
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Forecasting & Budgeting Certification from procedure
  • Negotiation Mastery from initiative
  • Certified Sales Executive (CSE) from SMEI
  • Salesforce Certified Sales Cloud Consultant

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