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Skills

  • Data collection and analysis
  • Accuracy in High-pressure Environments
  • MS Office
  • Team building
  • Communications
  • Strategic planning
  • Staff management
  • Internal audit procedures
  • Project organization
  • Data analysis and record keeping

Work Experiences

  • Increased employee morale and decreased turnover by 11%.
  • Increased productivity by 12% while lowering staffing and operational costs.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
  • Created a cutting-edge employee recognition program that increased productivity and morale.
  • Led the company to a successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Oversaw quality programs aimed at reducing late compliance activities.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Assumed full responsibility for vault management.

Summaries

  • Within Miscellaneous, senior Cage Shift Supervisor and outstanding performer in performance reporting and strategic planning.
  • Accelerated cash flow approvals.
  • Clear understanding of vendor management and cross-functional collaboration as well as budget management training.
  • Professional who is both energetic and poised.
  • Multi-tasking manager with a reputation for fostering a positive work environment and high-performing teams.
  • Strengths in forming and maintaining relationships with a wide range of stakeholders in fast-paced, dynamic environments.
  • Optimize long-term success by effectively balancing targets with resources.
  • Dedicated to improving employee engagement and performance through training, monitoring, and morale-building.
  • Develop strategic business partnerships and relationships.
  • Stakeholder engagement, cross-functional collaboration, and performance reporting are all well-trained.

Accomplishments

  • Successfully led internal audits resulting in 22% reduction of operational risks, keeping the department in full gaming regulation compliance.
  • Supervised a team of 9 cashiers during critical shifts, ensuring all transactions remained fully compliant with gaming regulatory standards.
  • Managed financial operations during high-pressure special events, ensuring over $168,000 in payouts was processed securely and accurately.
  • Resolved theft incidents and discrepancies on shifts using thorough investigative procedures, leading to an average risk mitigation of 31% across 18 months.
  • Collaborated with IT and operations to upgrade security protocols across the shift to ensure alignment with updated regulatory requirements.
  • Increased accuracy of financial tracking by overseeing an error reduction campaign resulting in decreased manual transaction corrections by 65%.
  • Played a critical role in implementing new POS software, reducing transaction errors by 85% and streamlining cashier operations.
  • Documented and resolved standard which led to initiative.
  • Fostered strong communication between security teams and department managers, reducing downtime during large-payout events by 28%.
  • Regularly processed high-denomination payouts worth upwards of $192,000 per shift, ensuring consistent delivery of efficient and compliant service.

Affiliations

  • Association for Financial Professionals (AFP) – Completed courses in cash management and financial reporting frameworks.
  • National Gaming Association (NGA) – Membership since 2022, participated in workshops on secure cash flow management and emergency protocols.
  • International Casino Operations Professionals (ICOP) – Attend conferences and seminars involving cage management and security across high-risk gaming environments.
  • Gaming Standards Association (GSA) – Contributed to working groups for the development and enhancement of cash management and security protocols.
  • International Association for Loss Prevention (IALP) – Attended annual conferences focused on theft prevention and cash-handling security.
  • Association of Casino Security Professionals (ACSP) – Engaged in proactive discussions on integrated security measures involving cash operations.
  • Financial Security Certification Institute (FSCI) – Member, continuously updated on real-time monitoring solvency and loss prevention techniques.
  • Certified Fraud Risk Manager (CFRM) – Participated in specialized training focusing on high-risk transaction monitoring and security mechanisms.
  • Association for Supply Chain Management (APICS)
  • American Marketing Association

Certifications

  • Certified Cashier Auditor by Meridian
  • Certified Casino Surveillance Specialist by Cedar Works
  • Certified Cage Operations Specialist by Vantage
  • Occupational Supervision & Leadership Certification by Beacon Labs
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Customer Experience Professional (CCXP) by CXPA
  • Project Management Professional (PMP)
  • Certified Hospitality Supervisor (CHS) by AHLEI
  • Apple Certified Associate (ACA)
  • Salesforce

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