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Skills

  • Conflict and dispute resolution
  • Bussing expertise
  • Planning and coordination
  • Inventory management
  • Special dietary requirements
  • Team management
  • Wine pairings
  • Administrative support
  • Detailed record keeping for reservations
  • CCTV

Work Experiences

  • Helped the kitchen staff with food counts by calculating the number of items needed for a full service.
  • Assisted the event coordination team.
  • Checked in on guests to ensure that they were satisfied with their meals and suggested additional items to boost restaurant sales.
  • Attractively arranged each place setting and double-checked that all items were clean and free of water spots and chips.
  • Accommodated a broader guest demographic.
  • Oversaw dining room staff activities to ensure that service levels were maintained and that guests' needs were met.
  • Balanced multiple guest requests in high-pressure environments while maintaining excellent customer service ratings, as evidenced by Outstanding Service Award received in 2019.
  • Achieved 43% repeat visitation from key clientele.
  • Achieved a review rate 66% higher than the industry average.
  • Achieved a 39% increase in table turnover efficiency.

Summaries

  • Initiative and program have a proven track record.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Results-oriented Miscellaneous professional with client relations, strategic planning, and data analysis strengths.
  • Exceptional Food and Beverage Hostess providing exceptional customer service to both current and prospective guests.
  • Stakeholder engagement, workflow optimization, and client relations are all gifted at greeting visitors.
  • With program's establishment, hardworking Food and Beverage Hostess is ready for new challenges and career growth.
  • With 9 years of experience in FOH and BOH functions, I am a dynamic restaurant professional.
  • Experienced in arranging seating for individuals or groups in order to maximize satisfaction.
  • Host with 13 years of experience assisting guests in a program setting.
  • Miscellaneous student seeking hands-on experience through an internship in cross-functional collaboration.

Accomplishments

  • Regularly communicated with management on guest demographic trends, leading to promotional strategies that increased weekday reservations by 22%.
  • Redesigned the table layout for special events, increasing the seating capacity by 29% and providing a better overall guest experience.
  • Implemented real-time feedback processes, increasing the response rate to post-dining guest surveys, and improving customer ratings by 34% points.
  • Maintained accurate waitlists for large parties, reducing wait time-related complaints by 67% and optimizing customer flow on busy nights.
  • Managed guest flow during peak shifts, reducing wait times by 19% and enhancing overall guest experience by optimizing table management.
  • Recognized as 'Employee of the Month' for exceptional service and excellent management of seating logistics, which led to improved table turnover rates.
  • Participated in promotional events and themed evenings, enhancing guest engagement and increasing reservations by 14 during the event period.
  • Handled over 18 guests during high-traffic events, managing seating rotations and ensuring smooth service transitions without disruption.
  • Provided detailed explanations of the restaurant’s menu to first-time guests, resulting in 12 upsells per shift and enhancing guest experience.
  • Attained advanced certification in CPA, resulting in a deeper understanding of guest interaction techniques and improved team management capabilities.

Affiliations

  • Certificate Holder, National Restaurant Association in Customer Service Excellence, 2017
  • Affiliate Member, National Association for Catering and Events (NACE), 2018
  • Member, National Council of Chain Restaurants (NCCR), 2024
  • Certified Member, Guest Service Gold - American Hotel & Lodging Educational Institute, 2017
  • Volunteer, Global Sustainable Food Project, 2018
  • Member, American Hotel & Lodging Association (AHLA) 2016 - Present
  • Participant, National Restaurant Association Show, 2019
  • Certified, ServSafe Food Handler Certification - National Restaurant Association, 2019
  • Contributed to Restaurant Tribune Magazine’s Dining Experience Customer Retention Report, 2021
  • Volunteer, Feeding America - Community Food Bank Events, 2023

Certifications

  • Customer Service Certification by National Restaurant Association
  • Cisco Certified Internetwork Expert (CCIE)
  • Wine & Spirits Education Trust (WSET) Level 2 Award in Wines Austin
  • Restaurant Management Certificate by National Restaurant Association
  • Certified Customer Experience Professional (CCXP)
  • Responsible Service of Alcohol (RSA) Certificate by Arizona
  • Stress Management in Hospitality Program Certification by Harbor & Co.
  • Microsoft Certified Systems Engineer (MCSE)
  • Association for Project Management (APM)
  • CompTIA A+ Technician

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