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Skills

  • Legal documentation processing
  • Cross-functional team collaboration
  • Cultural Sensitivity in Service Provision
  • Ceremony arrangement
  • Event coordination
  • Customer service
  • Communications
  • A/V equipment operation
  • Military Funeral Coordination
  • Collaborative Work with External Vendors and Professionals

Work Experiences

  • Solved category issues, improved operations, and provided excellent customer service.
  • Had an excellent attendance record and was always on time for work.
  • Accommodated unique communal rituals.
  • Provided personal assistance, emotional support, and personal care to over 5 clients per one year.
  • Moved caskets from the morgue to designated rooms in order to prepare them for viewing.
  • Greeted families and visitors as they entered the facility and directed them to the appropriate visitation rooms or chapel.
  • Collaborated with florists to meet service details.
  • Communicated with grieving family members.
  • Achieved ITIL.
  • Arranged air and ground transports for interstate remains relocations.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Collaborated with clergy, florists, and grave site teams.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Adhered to special service traditions.
  • Boosted operational efficiency by 25%.
  • Funeral Attendant with 5 years of successful team leadership and process improvement experience.
  • Contributed to a smooth onboarding process for new staff by delivering hands-on training focused on service excellence and legal compliance.
  • PMP and Lean certified.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With a strong background demonstrated over 18 years of experience in related roles, well-versed in coordinating funeral services, visitations, and cremation services.

Accomplishments

  • Facilitated memorial services for groups ranging from 18 to 13 guests, maintaining poise and control under high-stress conditions.
  • Completed Lean course in funeral services, enabling delivery of enhanced service quality and meeting diverse client needs.
  • Participated in the formal resolution of complex operational challenges primarily related to the logistics of large funerals with 15 attendees.
  • Trained new staff members on ethical practices, safety requirements, and client relations, increasing team effectiveness by 84%.
  • Resolved product issue through consumer testing.
  • Handled sensitive and emotional situations with clients, ensuring empathy and clear communication regarding final wishes and decisions.
  • Coordinated procession logistics and directed 6 pallbearers across multiple services, ensuring smooth, respectful ceremonies.
  • Managed funeral arrangements for high-profile figures, maintaining absolute discretion and correct protocol, resulting in zero confidentiality breaches.
  • Implemented cemetery logistics best practices, optimizing burial times and increasing the number of services handled daily by 49%.
  • Accurately tracked funeral home inventory, reducing supply errors by 20% through timely ordering and record audits.

Affiliations

  • International Cemetery, Cremation & Funeral Association (ICCFA)
  • National Morticians' Association
  • The British Institute of Funeral Directors (BIFD)
  • Association of Professional Funeral Directors & Embalmers
  • Lions Club
  • Order of the Golden Rule (OGR)
  • Freemason
  • Certified Funeral Services Practitioner (CFSP) from the Academy of Professional Funeral Service Practice (APFSP)
  • Rotary International
  • Certified A/V Technician for Funeral Services

Certifications

  • Certified Funeral Manager (CFM) - American Institute of Funeral Service Education
  • Advanced Arrangements Counselor - National Funeral Directors Association (NFDA)
  • SHRM Certified Professional (SHRM-CP)
  • Salesforce
  • Funeral Director State License - Raleigh State Licensing Board
  • Embalming Skills Certification - International Conference of Funeral Service Examining Boards
  • Certified Public Accountant
  • Certified Grief Educator - David Kessler Foundation
  • Microsoft Certified Systems Engineer (MCSE)
  • Grief Counseling Certification - American Academy of Grief Counseling

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