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Skills

  • Staff training/development
  • Employee scheduling
  • Process improvement strategies
  • Employee reviews
  • Project lifecycle management
  • Stakeholder relations
  • Client account management
  • Supply chain optimization
  • Change Management Implementation
  • Market trend analysis

Work Experiences

  • By evaluating the effectiveness of standard and system projects, I was able to increase profits.
  • Reviewed inventory levels and ordered new merchandise to keep quantities well-stocked every 6 months.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Achieved Outstanding Service Award in 2015.
  • Increased productivity by 3% while lowering staffing and operational costs.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Used stakeholder engagement and team leadership to cultivate and strengthen long-term client relationships.
  • Trained, coached and mentored staff to support smooth adoption of new method program.
  • Dealt with difficult customers and clients in order to help lower-level employees and provide excellent customer service.
  • Implemented the initiative program and employed project management to ensure that guests have a memorable, consistent, and positive experience.

Summaries

  • 3 years of strategic Regional Operations Officer experience leading and overseeing standard and system business activities.
  • Ready to take on new challenges and work with a dynamic organization to achieve success.
  • Offering cross-functional collaboration and client relations, meticulous leader and strategic planner with broad managerial acumen.
  • A results-oriented planner who excels at forming and retaining high-performing teams.
  • Strong motivation combined with outstanding interpersonal, communication, and team-building abilities.
  • Accelerated skill advancement for 8 future leaders.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • In developing policies, managing metric activities, and taking streamlined, be strategic.
  • Veteran Regional Operations Officer with exceptional process improvement and risk assessment abilities.

Accomplishments

  • Reduced employee overtime hours by 85% by implementing new staff scheduling strategies and workload balancing processes.
  • Achieved framework by leading cross-regional projects involving 3 teams, driving consistent outcomes in highly variable markets.
  • Led a cross-functional team of 12 members to implement new operational procedures, driving efficiency improvements of 34%.
  • Resolved product issue through consumer testing.
  • Directed post-merger operational integration in 2019, ensuring seamless transition and cost reduction of 7.
  • Collaborated with finance to introduce data-driven performance metrics, optimizing staff utilization by 55%.
  • Collaborated with financial teams on variance analysis, uncovering 11 in potential savings over one year.
  • Revised standard operating procedures (SOPs) to align with regulatory requirements, ensuring Scrum Master compliance across 18 locations.
  • Collaborated with team of 2 in the development of procedure.
  • Built and maintained relationships with key stakeholders and vendors, achieving a 53% reduction in operating costs within 18 regions.

Affiliations

  • Attendee, Operational Excellence in Business Transitions Conference, focused on leadership through organizational change during regional expansions in 2017
  • Member, International Customer Management Institute (ICMI), focused on strategies for improving client satisfaction and retention
  • Society of Women Engineers
  • Member, The Institute for Operations Research and Management Sciences (INFORMS), leveraging analytics in operational decision-making
  • Association of Information Technology Professionals
  • Jaycees
  • Certified member, Project Management Institute (PMI), credentialing in cross-functional team leadership and operations
  • Member, World Trade Organization (WTO) Supply Chain Logistics Forum, focusing on global delivery and logistics handling procedures
  • Lions Club
  • National Association of Social Workers

Certifications

  • Certified Change Management Professional (CCMP)
  • Project Management Professional (PMP)
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE)
  • Certified Business Operations Professional (CBOP)
  • Global Logistics Professional (GLP) Certification
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Warehouse Management Certification
  • Google Certified Professional Cloud Architect
  • Certified Public Manager (CPM)

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