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Skills

  • Business correspondence
  • AR/AP
  • AS/400
  • Interdisciplinary team collaboration
  • Assistive devices management
  • Cash management experience
  • Coordination skills
  • Operational improvement
  • Supervision
  • Inventory management

Work Experiences

  • Assisted clients in managing developmental disabilities through structured routines and positive reinforcement strategies, improving self-sufficiency by 46%.
  • Laundered and changed linens 17 times per several months to prevent the spread of infection.
  • Collaborated with patients and their families to develop long-term meal, rehabilitation, and other plans.
  • Changed bed linens, made the bed, and laundered soiled linens to keep the patients' beds clean.
  • Arranged respite care services for family members, ensuring they had the necessary support and self-care time while their loved ones were being attended to.
  • Provided supportive care and attention to personal needs to patients in their personal spaces, across facilities, and in public places.
  • Applied positive reinforcement strategies.
  • Oversaw household budgets and allocated funds for groceries, home and property maintenance, and bill payments.
  • Assisted program patients with stakeholder engagement, keeping a close eye on their health and safety.
  • Personal and professional calendars were both organized by me.

Summaries

  • In both personal and professional capacities, energetic, motivated Direct Support Aide with a highly organized nature and skills in balancing the needs of clients.
  • When interacting with patients, be friendly and provide companionship as well as professional care.
  • Individual who is compassionate and service-oriented and is well-versed in medication administration and scheduling.
  • Communicative and team-oriented, with Jira expertise.
  • Basic resuscitation techniques and vitals monitoring knowledge.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Motivating leader who has built and managed metric teams in the past.
  • Medical terminology, medical tools, and equipment operations, including system and standard equipment operations, must be thoroughly understood.
  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.

Accomplishments

  • Improved medication adherence among clients by 45% by creating customized medication schedules and performing regular compliance checks.
  • Developed and implemented individualized care plans for clients with varying degrees of special needs, resulting in a 36% improvement in quality of life as measured by feedback surveys.
  • Surpassed performance goals by continuously increasing client satisfaction with the provided services, as indicated by post-care feedback scores of 40%.
  • Facilitated 8 therapeutic group activity sessions per week, aimed at improving mental health outcomes and social engagement among participants.
  • Assisted clients in the activities of daily living (ADLs) including personal hygiene, dressing, and mobility support, contributing to an enhanced quality of life for 10 clients.
  • Trained junior staff in crisis intervention and workplace safety protocols, reducing workplace injuries related to care management by 47%.
  • Maintained vigilant 24-hour availability for client emergencies, facilitating rapid crisis intervention and contributing to an overall 98% client satisfaction rate.
  • Reduced client agitation and aggressive behaviors by 77% through the deployment of effective de-escalation techniques honed within a multidisciplinary care framework.
  • Recognized for adaptive communication skills that enabled success in providing care for clients with communication disorders, reducing miscommunications by 79%.
  • Coordinated emergency responses during client crises, reducing harm and stabilizing situations promptly, earning Scrum Master for quick thinking and effectiveness.

Affiliations

  • Presented at the 2015 Direct Support Professionals Conference in Boston on the topic of enhancing client trust through active listening and empathy.
  • Completed certification through the American Red Cross as a Certified Direct Support Professional 2019, ensuring up-to-date emergency response skills.
  • Contributed to the National Council on Aging (NCOA) advocacy efforts, focusing on improving care options and services for the elderly community.
  • Engaged in workshops hosted by the American Occupational Therapy Association (AOTA) to enhance coordination of care with healthcare professionals.
  • Completed training by ITIL in Positive Behavioral Support (PBS), actively implementing strategies to appropriately manage client behaviors.
  • Volunteered at local community centers, providing one-on-one support to individuals with developmental disabilities and promoting inclusive social interactions.
  • Contributed to publications for the Center for Parent Information and Resources (CPIR), assisting in the creation of caregiver-centric resource materials.
  • Attended sensory therapy training sessions provided by the American Music Therapy Association (AMTA), learning to tailor interventions tailored to clients' unique needs.
  • Active member of the National Alliance for Direct Support Professionals (NADSP) to stay informed on best practices and professional ethics in the care field.
  • Hosted workshops for direct support aides on implementing assistive technology, based on learnings from the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA).

Certifications

  • Applied Suicide Intervention Skills Training (ASIST) - metric
  • Project Management Professional (PMP)
  • CompTIA Network+
  • Certified Physical Therapy Aide process
  • End-of-Life Care Certification (National Hospice and Palliative Care Organization)
  • QMAP (Qualified Medication Administration Personnel) Certification
  • Microsoft Office Specialist (MOS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • Developmental Disabilities Specialist Certification (Beacon Labs)

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