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Skills

  • Succession planning
  • Conflict resolution
  • Compliance with labor laws and regulations
  • Leadership Development Programs
  • Performance management systems
  • Employee Engagement Strategies
  • Relationship development
  • Customer service
  • Requirements analysis
  • Operational improvement

Work Experiences

  • Built relationships with internal employees in order to achieve optimal service levels, attrition, and quality.
  • Achieved a 26% boost in employee satisfaction scores.
  • Achieved savings of $3 in 2022.
  • Delivered a leadership development program.
  • Adapted to varying operational demands.
  • Collaborated with senior management to forecast workforce requirements.
  • Collaborated with senior leadership in the development of long-term workforce plans, resulting in enhanced succession planning and skill alignment.
  • Collaborated with senior leadership.
  • Increased revenue growth for 5 client divisions by fostering strategic partnerships, effective employee engagement, and KPI management.
  • Aligned staffing costs with financial forecasts.

Summaries

  • Adaptable Workforce Manager recognized for reducing absenteeism.
  • Adaptable Workforce Manager recognized for reducing absenteeism by 39% and improving overall employee satisfaction through effective coaching and mentoring.
  • Achieved improvements through effective coaching and mentoring.
  • Working collaboratively with IT leadership teams to define and achieve project milestones, I am an excellent communicator and influencer.
  • Within Human Resources, senior Workforce Manager and outstanding performer in budget management and project management.
  • Building positive relationships with internal and external stakeholders for 18 years is a successful 10-year track record.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved Innovation Award for leadership development.
  • Detailed in the development of innovative business solutions, the application of various methodologies, and the delivery of software engineering solutions for leading organizations.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Decreased staffing agency reliance by 84% through more effective internal workforce allocation and development of a robust hiring pipeline.
  • Successfully implemented category, improving shift adherence and boosting employee engagement by 71%
  • Developed and implemented a comprehensive workforce planning strategy that reduced overtime costs by 65% and increased overall staff productivity by 22%
  • Documented and resolved standard which led to procedure.
  • Reduced labor-related compliance risks by 47% through the effective integration of employee work hour tracking systems.
  • Successfully reduced labor expenditures by 76% through proactive scheduling and budgeting techniques.
  • Developed workforce analytics dashboards that allowed the organization to forecast department-level labor needs with 24% more accuracy.
  • Led restructuring of workforce management processes across 3 geographical markets, improving profit margins by $17.
  • Collaborated with talent acquisition teams to design a workforce strategy that achieved 14% reduction in recruitment cycle time.
  • Created a succession planning framework for 9 departments, ensuring leadership continuity and reducing hiring costs by $6.

Affiliations

  • Association for Computing Machinery
  • American Medical Informatics Association
  • HR Certification Institute (HRCI) Affiliate
  • National Association of Workforce Development Professionals (NAWDP)
  • Freemason
  • Certified Workforce Planning Professional (CWPP) Certification
  • Workforce Planning and Workforce Analytics Association
  • Association of Information Technology Professionals
  • Global Workforce Management Council
  • Customer Experience Professionals Association (CXPA)

Certifications

  • Leadership in Employee Relations Certification Beacon Labs
  • CompTIA A+ Technician
  • Certified Global Workforce Management Leadership (CGWML)
  • Certified Ethical Workforce Practices Evaluator Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Certified ScrumMaster (CSM)
  • Labor Relations Professional Certification (LRPC)
  • First Aid/CPR Certified
  • Certified Workforce Engagement Manager (CWEM)

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