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Skills

  • Supervision
  • Project lifecycle management
  • Problem resolution
  • Employee satisfaction improvement
  • Data-driven decision making
  • Budgets
  • Process improvement
  • Career development frameworks
  • Business operations
  • Workforce planning

Work Experiences

  • Cut new-hire training time by 8 hours.
  • Analyzed workforce trends using SAP which resulted in the effective redeployment of staff, reducing bottlenecks by 41% during peak hours.
  • Balanced headcount against operational needs.
  • Improved the results of the employee engagement survey by 9% over the previous year.
  • Coordinated with HR to ensure compliance with labor laws and regulations, reducing legal exposure and ensuring ethical workforce management.
  • Adjusted resources as necessary.
  • Chaired weekly operational meetings with department heads.
  • Managed a team of 6 Workforce Managers, driving productivity and reducing process lags by effectively training staff in best practices and procedures.
  • Collaborated with senior leadership in the development of long-term workforce plans, resulting in enhanced succession planning and skill alignment.
  • Was in charge of remote teams with a P&L of up to $15 in annual revenue.

Summaries

  • Aligned employee development with corporate goals.
  • Strategic Information Technology Manager capable of guiding modern technology navigation.
  • Achieved operational balance.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Achieved Innovation Award for leadership development.
  • Advanced skills in labor modeling.
  • Accomplished Workforce Manager with 17 years of expertise in workforce planning and implementing cost-saving measures, reducing expenses by $3 annually.
  • Achieved a 39% reduction in employee turnover.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved consistent 81% improvements in operational metrics.

Accomplishments

  • Coordinated with operational heads to restructure department staffing levels, achieving a 33% increase in operational consistency and efficiency.
  • Reduced labor-related compliance risks by 47% through the effective integration of employee work hour tracking systems.
  • Negotiated staffing contracts, saving the company $17 annually in third-party vendor costs, while maintaining quality labor standards.
  • Adjusted staffing models based on seasonal demand forecasts, reducing under-staffing and improving on-time service delivery by 58%.
  • Resolved product issue through consumer testing.
  • Proactively managed labor budget exceeding $115,000, ensuring all resources were allocated efficiently and within 19% of budget forecasts.
  • Collaborated with team of 18 in the development of process.
  • Developed and implemented a comprehensive workforce planning strategy that reduced overtime costs by 65% and increased overall staff productivity by 22%
  • Successfully reduced labor expenditures by 76% through proactive scheduling and budgeting techniques.
  • Incorporated real-time workforce dashboards to monitor labor trends and improve decision-making efficiency by 67%, reducing bottlenecks during peak hours.

Affiliations

  • Rotary International
  • Institute for the Future of Work
  • Jaycees
  • Association for Supply Chain Management (APICS)
  • Call Center Industry Standards Organization (CCISO) Membership
  • Society of Women Engineers
  • International Council of Nurses
  • The Predictive Analytics World Conference Participation
  • Employee Assistance Professionals Association (EAPA)
  • Lions Club

Certifications

  • Certified Public Accountant
  • Certified in Workplace Compliance and Ethics (CWCE)
  • Workforce Management Professional (CWMP) Certification
  • Cisco Certified Network Associate (CCNA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Call Center Scheduling & Forecasting Analyst Certification Lakeside Partners
  • Certified Leadership Development Program Manager 2023
  • Advanced Workforce Optimization (AWO) Certification
  • Certified Talent Acquisition Professional (CTAP)
  • Certified Operational Risk Professional (CORP)

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