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Skills

  • Appointment setting
  • Employee timesheet processing
  • Credit and collections
  • Presentation design
  • Paperwork drafting
  • Regulatory compliance
  • Sorting and labeling
  • Meeting minutes
  • Business correspondence
  • Social media knowledge

Work Experiences

  • Wrote and proofread memos, letters, and reports to ensure that they were error-free.
  • Prepared meeting minutes and edited subcontractor proposals, project punch lists, transmittals, and memorandums for organizational support.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Took and managed incoming and outgoing calls, as well as recording and distributing accurate messages to the office staff.
  • Was in charge of accounts receivable, which included invoicing, investigating chargebacks, discrepancies, and reconciliations.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Provided excellent administrative support to office staff, promoting office operations excellence.
  • Improved customer service ratings by 16% by training 7 new employees on proper phone handling techniques.
  • Achieved Excellence Award in 2018.
  • Effectively interacted with Department Administrative Assistant and Department Administrative Assistant, took detailed notes, and distributed minutes to all attendees in two years meetings.

Summaries

  • When it comes to supporting daily activities as well as automated to improve the program, I'm a productive team player.
  • Department Administrative Assistant who is motivated and has a good understanding of procedure processes, customer relations, and multi-line phone systems.
  • Extensive data collection and extraction experience.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Exceptional at adhering to strict financial controls and deadlines.
  • With 13 years of experience as Department Administrative Assistant in Austin, I am organized and hardworking.
  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Department Administrative Assistant is a dependable and enthusiastic Department Administrative Assistant with 12 years of front desk management experience.
  • Outgoing and well-organized, with exceptional coordination and interpersonal skills.

Accomplishments

  • Proactively managed travel arrangements for the executive team, optimizing schedules and realizing a 74% reduction in travel costs.
  • Assisted in budgeting and forecasting for the sales, achieving a 80% decrease in annual expenses through accurate cost planning.
  • Coordinated scheduling and calendar management across 5 departments, ensuring all project timelines and deadlines were consistently met.
  • Monitored monthly office budgets and reconciled discrepancies, preventing financial oversights and saving $14 in potential over-expenditures.
  • Developed process guidelines for handling high-volume documentation, reducing processing times by 58% and improving workflow reliability.
  • Collaborated with HR to streamline office policies and procedures, leading to a 60% decrease in employee onboarding time.
  • Successfully organized company-wide employee engagement events, increasing participation rates by 22% year-over-year.
  • Documented and resolved metric which led to category.
  • Developed an office-wide task-tracking solution in Tableau, which improved task resolution rate by 48% within the first 9 months.
  • Implemented a digital file organization system that improved document retrieval times by 45%, enhancing office productivity.

Affiliations

  • Association of Information Technology Professionals
  • National Association of Social Workers
  • Administrative Professionals Conference Attendee
  • Society of Women Engineers
  • Meeting Professionals International (MPI)
  • American Management Association's Corporate Learning Solutions
  • Certified Administrative Professional (CAP) Credential
  • Chartered Institute of Personnel and Development (CIPD)
  • Professional Businesswomen of California (PBWC)
  • Society of Human Resource Management

Certifications

  • Certified in Planning and Inventory Management (CPIM) - APICS
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Six Sigma Yellow Belt certification
  • Business Writing Essentials Certificate – initiative
  • CompTIA A+ Technician
  • Certified Payroll Professional (CPP) – American Payroll Association
  • Data Privacy and Protection Certificate – Meridian
  • Microsoft Certified Systems Engineer (MCSE)
  • Google Certified Professional Cloud Architect
  • Microsoft Teams Essential Training – framework

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