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Skills

  • Scheduling and calendar management
  • Customer relations and communications
  • Regulatory compliance
  • Data entry
  • Office management
  • Human resource laws
  • Meeting arrangements
  • Writing reports
  • Document conversion
  • Transcription and dictation

Work Experiences

  • Wrote extremely precise internal and external letters and memos.
  • Was in charge of all domestic and international travel arrangements and reservations, resulting in a 11% reduction in the company's travel expenses.
  • Acted as a liaison between clients and vendors, maintaining open lines of communication.
  • Transcribed and organized information to aid in the preparation of speeches and presentations.
  • Handled phone and email correspondence, made copies, and handled incoming and outgoing mail and faxes as part of my administrative duties.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Opened and properly distributed incoming mail in order to respond to client inquiries more quickly.
  • Directed phone calls, guests, and mail to the appropriate staff members.
  • Provided framework software support and training to the entire office, including troubleshooting and optimization.
  • Used process improvement and quality assurance to quickly resolve category issues, effectively reducing customer complaints by 13%.

Summaries

  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Proven track record of updating offices and increasing overall productivity.
  • Precise and well-organized, with a thorough understanding of procedure offices and Salesforce applications.
  • With 13 years of experience as Department Administrative Assistant in Austin, I am organized and hardworking.
  • Bringing 15 years of outstanding performance in related roles to the table.
  • Department Administrative Assistant with 14 years of experience assisting with category program coordination and implementation.
  • Astute Administrative Assistant focused on streamlining processes to improve data retrieval and storage, reduce physical storage requirements, and ensure the security of all data.
  • Ambitious Office Automation Clerk who knows how to use a variety of office support equipment, such as procedure and method.
  • Ability to work independently or in a team environment with a self-motivated work ethic.
  • When it comes to supporting daily activities as well as automated to improve the program, I'm a productive team player.

Accomplishments

  • Managed and maintained communications with stakeholders across 12 departments, ensuring seamless coordination on ongoing projects.
  • Guided a cross-departmental team in adopting standard, reducing learning curves and improving workflow processes.
  • Implemented vendor quality control measures, raising service standards and achieving a 74% increase in overall vendor satisfaction.
  • Led department-wide project to modernize office equipment, delivering a QuickBooks overhaul that increased productivity by 45%.
  • Collaborated with team of 16 in the development of standard.
  • Developed process guidelines for handling high-volume documentation, reducing processing times by 58% and improving workflow reliability.
  • Supervised a team of administrative assistants and interns, providing training on ServiceNow and increasing operational efficiency by 71%.
  • Assisted in the coordination of internal training programs, resulting in ServiceNow certifications for 17 team members.
  • Evolved filing systems into a cloud-based format, reducing storage needs and improving document retrieval speed by 27%.
  • Monitored and updated the department's CRM system, ensuring a 27% improvement in data accuracy for client interactions.

Affiliations

  • Professional Businesswomen of California (PBWC)
  • National Association of Administrative Professionals (NAAP)
  • American Medical Informatics Association
  • Professional Association of Resume Writers and Career Coaches (PARW/CC)
  • Chartered Institute of Personnel and Development (CIPD)
  • International Association of Administrative Professionals (IAAP)
  • Society for Human Resource Management (SHRM)
  • Association of Legal Administrators (ALA)
  • Business Continuity Institute (BCI)
  • American Society of Safety Professionals

Certifications

  • Certified in Planning and Inventory Management (CPIM) - APICS
  • Certified Legal Secretary (CLA/CLSA) – NALS
  • Certified Information Privacy Professional (CIPP) - process
  • Certified Office Manager (COM) - National Office Managers Association
  • Time Management Skills Certificate
  • ServSafe
  • CompTIA A+ Technician
  • Data Privacy and Protection Certificate – Meridian
  • SHRM Senior Certified Professional (SHRM-SCP)
  • SHRM Certified Professional (SHRM-CP) - Society for Human Resource Management

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