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Skills

  • Vendor relationship management
  • Brand management
  • Invoice generation
  • Territory management
  • Customer Retention Improvement
  • Team building
  • Customer service
  • External supplier management
  • Revenue forecasting
  • Sales force training

Work Experiences

  • Was in charge of supervising and training customer service team members in order to ensure that they provided exceptional service, which increased retention and satisfaction.
  • Implemented category strategies to improve customer service and foster a positive, engaging environment for everyone.
  • Increased productivity by coordinating schedules and making appointments.
  • Was in charge of personnel hiring, performance, and scheduling.
  • Forecasted expected business levels and adjusted labor and inventory to meet those forecasts.
  • Handled $14 in funds every day in a fast-paced standard environment.
  • Achieved 10 units sold in the first one year.
  • Reviewed employee performance and provided constructive feedback to help them improve their weaknesses every several months.
  • Was in charge of monthly district conference calls with process teams to update and align sales goals.
  • Coordinated, led, and executed brand training presentations for trade or trend shows and new partners to generate and drive product awareness and sales.

Summaries

  • Proficient in promoting framework by leveraging project management and stakeholder engagement knowledge.
  • Employee engagement, customer relationship management (CRM), time management, and conflict resolution are among the skillsets of this meticulous team builder.
  • Dealer Manager has been recognized for creating positive environments in which employees can thrive and succeed.
  • Proven track record of motivating automated to achieve team, individual, and management goals.
  • Mentor who is adept at motivating and challenging team members to meet and exceed company goals.
  • Dealer Manager is a focused and diligent Dealer Manager with over 16 years of experience in maintaining smooth business operations.
  • Expert in process with a strong aptitude for launched and coordinated.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Dealer Manager with stakeholder engagement and risk assessment abilities.
  • With over 13 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.

Accomplishments

  • Boosted group-wide dealership sales by 83% after introducing advanced digital marketing techniques and social media outreach campaigns.
  • Partnered with marketing and finance teams to drive cross-functional campaigns that increased dealer engagement by 37%.
  • Secured additional vendor partnerships, allowing dealerships to offer more versatile packages, increasing average deal size by $15.
  • Collaborated with senior leadership to develop a franchise expansion plan, resulting in the acquisition of 9 new dealerships in 6 months.
  • Implemented a customer-focused sales strategy that led to a 45% improvement in lead conversion rate, boosting dealership sales figures.
  • Negotiated and secured third-party financing options which led to a 49% increase in deal closures during 2017.
  • Reduced dealership downtime by implementing innovative online sales platforms, cutting the waiting time by 46% within the first the past year.
  • Led and directed a team of 17 dealer managers, achieving 29% collective sales growth across 4 regions.
  • Managed the dealer transition to a hybrid business model, which resulted in the seamless integration of digital and physical sales systems, driving a 65% growth in total sales revenue.
  • Led a successful product rollout campaign, surpassing projected sales by 29% within the first 18 months.

Affiliations

  • Participant, Strategic Negotiation Workshop, Boston, 2017
  • Certified Professional, procedure Certification by metric, 2022
  • Member, Cross-Functional Sales Leaders Network, Phoenix, 2015-Present
  • Graduate, Advanced Dealership Management Program, Harbor & Co., 2020
  • Participant, Executive Leadership Course, initiative, 2017
  • Participant, Dealer Management Training Program, Lakeside Partners, 2024
  • Alumni, Senior Automotive Leadership Program, initiative, 2023
  • Member, Institute of Automotive Management and Marketing, 2020-Present
  • Certified in Pricing Strategy for Automotive Sales, system, 2019
  • Member, Sales Leadership Council, Lakeside Partners, 2016-Present

Certifications

  • Project Management Professional (PMP)
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate
  • Certified Automotive Fleet Manager (CAFM) – Ironclad Systems
  • Certified Risk Management Professional (CRMP) - Brightline
  • ServSafe
  • Salesforce
  • Certified Sales and Marketing Executive (CSME) – Atlanta
  • Professional Certificate in Negotiation and Decision-Making Strategies – standard
  • Certified Automotive Finance Manager (CAFM) – Vantage
  • CompTIA Network+

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