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Skills

  • Regulatory compliance
  • Business operations
  • Hardware evaluation
  • Public speaking
  • Powerful negotiator
  • First Aid/CPR
  • Process implementation
  • Project management
  • Interpersonal and written communication
  • Client assessment and analysis

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Aligned policies with federal and state regulations.
  • Entered data into the HubSpot system, including payments, account information, and call logs.
  • Worked with clients to help them make better life choices and get the most out of programs.
  • Assisted social workers in developing, coordinating, and leading programs for people with program and framework concerns.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Collaborated with framework customers to determine their needs and deliver process service.
  • Transported Asana to one year customer locations.
  • Achieved fair outcomes in eviction cases.

Summaries

  • Standard are well-understood.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Housing Assistant is a multi-talented Housing Assistant who is consistently rewarded for planning and operational improvements.
  • Top-producing salesperson and industry expert in Miscellaneous.
  • Adept at coordinating tenant inspections.
  • Achieved a 52% reduction in vacancy rates.
  • Achieved a 18% passing rate in safety inspections.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Process Improvement: Created new departmental procedures manual. Assessed organizational training needs.
  • Assisted in the rollout of a tenant education initiative focusing on financial literacy, which decreased late rent payments by 85%.
  • Integrated
  • Trained
  • Marketing: Implemented marketing strategies which resulted in category growth of customer base.
  • Established
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Advised landlords and tenants on legal housing disputes, successfully decreasing eviction rates by 35% in Atlanta.
  • Managed
  • Prepared

Affiliations

  • Council of Large Public Housing Authorities (CLPHA)
  • Association for Supply Chain Management (APICS)
  • American Association of Service Coordinators (AASC)
  • National Council of State Housing Agencies (NCSHA)
  • National Affordable Housing Management Association (NAHMA)
  • Society of Women Engineers
  • Society of Human Resource Management
  • Institute of Real Estate Management (IREM)
  • American Medical Informatics Association
  • International City/County Management Association (ICMA)

Certifications

  • CompTIA Network+
  • Fair Housing Training Program Northwind Certificate
  • Certified Public Housing Manager (PHM) by NAHRO
  • CompTIA A+ Technician
  • Certificate in Advocacy for Affordable Housing
  • Cisco Certified Internetwork Expert (CCIE)
  • First Aid/CPR Certified
  • SHRM Senior Certified Professional (SHRM-SCP)
  • HUD Housing Counseling Certification
  • Certified Housing Choice Voucher Program Manager by Quadel Consulting

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