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Skills

  • Pricing tool development
  • Regulatory compliance
  • Project organization
  • Hardware evaluation
  • Tenant complaint resolution
  • Dinner service planning
  • Team Leadership
  • Inspection reviews
  • Conflict resolution
  • Client assessment and analysis

Work Experiences

  • Double-checked the data's accuracy and integrity.
  • Advised landlords and tenants on their rights and responsibilities during legal disputes, reducing evictions by 26% in Boston.
  • Answered 18 calls per the past year to help customers with their questions and concerns.
  • Assisted various business groups with document organization and dissemination during acquisitions.
  • Assisted over 14 families each month with housing applications and lease agreements, ensuring compliance with zoning regulations and eligibility criteria.
  • Created multi-threaded admin web applications based on initiative.
  • Informed potential participants about the services and procedures required to participate in the program.
  • Assisted families displaced by natural disasters.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Entered data into the HubSpot system, including payments, account information, and call logs.

Summaries

  • Housing Assistant is a caring and skilled Housing Assistant who is dedicated to making a positive impact on programs and assisting participants by providing expert support.
  • Connected with essential resources.
  • Standard are well-understood.
  • Achieved a 18% passing rate in safety inspections.
  • Addressed unique housing challenges.
  • Advocated for eviction prevention strategies.
  • Collaborated with stakeholders.
  • Collaborated with non-profit organizations.
  • Collaborated with government organizations.
  • Collaborated with government and non-profit organizations, raising over $6 in funds to support low-income families with housing solutions.

Accomplishments

  • Design: Responsible for creative design for prominent method.
  • Authored updates to the community housing guide, improving tenant resource accessibility and engagement by 52%.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Proposed
  • Researched
  • Monitored
  • Collaborated with city officials and housing advocates to advocate for tenant rights, influencing policy decisions that protected renters.
  • Managed
  • Solved
  • Created

Affiliations

  • Housing and Community Development Network of Colorado
  • International Association of Administrative Professionals
  • Local Fair Housing Coalition
  • Urban Land Institute (ULI)
  • Eviction Lab Certification Program
  • American Marketing Association
  • Association of Non-Profit Housing Providers (Atlanta)
  • Freemason
  • Jaycees
  • Resident Services Coordinator Network

Certifications

  • Program Management Certificate in Low-Income Housing Programs
  • Rent Calculation Specialist Certification
  • Certified Specialist in Housing Credit Management (C3P) by Spectrum Enterprises
  • Affordable Housing Professional Certification (AHP)
  • Property Maintenance Inspector Certification
  • Certified Protection Officer (CPO)
  • Certified Business Analysis Professional (CBAP)
  • ServSafe
  • CompTIA A+ Technician
  • Property Management Compliance Certification - Low-Income Housing Tax Credit Program (LIHTC)

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