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Skills

  • Cash Handling
  • Bilingual (English/Spanish) customer service
  • Complaint resolution and communication
  • Menu memorization
  • Problem resolution
  • First Aid/CPR
  • Budgets
  • Business operations
  • Sandwich preparation
  • Cash handling and reconciliation

Work Experiences

  • Attracted 3 new customers.
  • Communicated daily with the store manager to discuss inventory needs and product promotions, resulting in a 68% increase in add-on purchases.
  • Loaded food, dishes, and utensils onto carts and trays to transport to designated tables from designated food preparation areas.
  • Communicated daily with the store manager.
  • Achieved Excellence Award.
  • Attracted 3 attendees.
  • Promoted products by making recommendations and promoting specials, resulting in a 5% increase in daily sales.
  • Provided product information and menu item explanations in consideration of dietary restrictions.
  • Achieved zero errors during high-volume periods.
  • Based recommendations on preferences and past purchases.

Summaries

  • Achieved a 43% increase in customer satisfaction.
  • Team player who is committed to upholding high service standards.
  • 8 years of experience in specialty coffee preparation.
  • Costs were consistently reduced while profits were increased.
  • Compassionate and positive professional known for creating welcoming environments, where customer satisfaction increased by 67% due to top-tier hospitality.
  • Strengths in quality assurance and performance reporting backed up by Miscellaneous training.
  • Achieved a 37% waste reduction.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Coffee Host with 7 years of experience serving food and beverages and excellent interpersonal skills.

Accomplishments

  • Collaborated with management to roll out a digital order tracking system, reducing order wait times by 11 minutes and improving the overall guest experience.
  • Implemented mobile-ordering strategies that reduced in-store wait times by 32% and increased customer satisfaction during peak hours.
  • Taught staff upselling techniques that resulted in a 56% rise in premium product sales during the two years.
  • Developed customer service protocols that improved first-time customer satisfaction by 76% as measured in the 2015 customer feedback survey.
  • Retained regular clientele by providing consistent and exceptional service, contributing to an Excellence Award recognition for the highest-rated Denver coffee shop in 2021.
  • Consistently maintained zero complaints during high-volume periods by delivering accurate and timely beverage orders.
  • Effectively communicated with store managers to ensure proper stock levels, leading to a 42% increase in accessory and add-on sales.
  • Designed custom chalkboard promotions for seasonal beverages that increased sales of promotional items by 68%, driving additional revenue.
  • Planned and executed procedure, drawing in 17 attendees and boosting daily drink sales by 63%, ensuring a successful customer engagement initiative.
  • Played a key role in the launch of loyalty reward campaigns, leading to a 57% increase in returning customers over a one year.

Affiliations

  • Barista Guild of America
  • Society of Women Engineers
  • America's Best Coffeehouses community group
  • Eco-friendly Product Sourcing Alliance
  • Rotary International
  • International Association of Administrative Professionals
  • Local Farmers Market Association
  • National Association of Social Workers
  • American Marketing Association
  • Society of Human Resource Management

Certifications

  • Certified Public Accountant
  • Advanced Latte Art Certification (Lakeside Partners, 2016)
  • Coffee Event Planning & Hospitality Certification (Ironclad Systems, 2017)
  • Customer Experience Management Certification - 2020
  • Specialty Coffee Association (SCA) Certified
  • CompTIA Network+
  • Point of Sale (POS) System Operation Certificate
  • Chalkboard & Visual Marketing Design Certification
  • Hospitality and Tourism Management Certification
  • First Aid/CPR Certified

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