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Skills

  • Regulatory compliance
  • Team building
  • Business operations
  • Conservation policy alignment
  • Knowledgeable in ServiceNow
  • Client Retention Strategies
  • Family reunification specialist
  • Conflict resolution
  • Operational improvement
  • Time management

Work Experiences

  • Achieved a 59% reduction in escalated service incidents.
  • Achieved this over 7 months.
  • Acted as a primary point of contact for Seattle-based clients.
  • Helped reforestation efforts by planting trees on land that had been logged, burned, or cleared for industrial use.
  • Secured housing, medical care, and employment for clients by collaborating with various community agencies.
  • Allowed clients to better articulate needs.
  • Collected, compiled, and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs.
  • Achieved a 76% improvement in customer self-service adoption.
  • Achieved a 18% first-call resolution rate.
  • Analyzed conservation program outcomes.

Summaries

  • Client Support Specialist, Conservation who is creative and enthusiastic and has 10 years of experience managing caseloads of up to 3 adolescents in high-risk settings.
  • Client Support Specialist, Conservation is a multi-talented Client Support Specialist, Conservation who is consistently rewarded for planning and operational improvements.
  • Excellent understanding of forestry practices and regulations.
  • Dedicated to providing outstanding public service to assist people in exploring and connecting with natural areas.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved first-call resolution rates of 29%.
  • Achieved a 78% reduction in incidents.
  • Achieved improvement over 2 quarters.
  • Client Support Specialist who is self-motivated and has excellent client relations and strategic planning abilities.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Resolved 83% of client escalations regarding conservation efforts within 5 hours, exceeding service level agreements.
  • Liaised between clients and technical teams to problem-solve issues in conservation technology integration, increasing satisfaction by 61%.
  • Mentored junior staff in effective client communication, resulting in a team performance improvement of 79%.
  • Managed a portfolio of 11 high-profile clients, delivering personalized support that resulted in a 20% improvement in contract renewals.
  • Partnered with sales and engineering teams to develop innovative sustainability proposals, driving $75,000 in revenue over 6 months.
  • Conducted regular surveys to gather client feedback on sustainability initiatives, achieving a 32% increase in constructive insights.
  • Selected as the primary contact for high-value conservation projects, facilitating a 58% increase in project completion rate.
  • Analyzed patterns in client inquiries to anticipate conservation support needs, reducing issue recurrence rates by 48%.
  • Led feedback initiatives across 10 client sites, resulting in enhanced service offerings and a 65% rise in satisfaction scores.
  • Provided critical support during environmental audits, ensuring 55% compliance for clients across procedure.

Affiliations

  • International Council of Nurses
  • National Wildlife Federation
  • Association of Environmental Communication Specialists
  • Association of Nature Center Administrators (ANCA)
  • Society of Women Engineers
  • Association for the Advancement of Sustainability in Higher Education (AASHE)
  • Eco-Support Development Group
  • Global Environmental Education Partnership
  • Protected Area Conservation Society
  • Society for Ecological Restoration (SER)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • SHRM Certified Professional (SHRM-CP)
  • Project Management Professional (PMP) by procedure
  • Google Certified Professional Cloud Architect
  • Certified Salesforce Administrator for workflow automation support
  • Certified Customer Service Professional (CCSP) by National Customer Service Association (NCSA)
  • Certified Public Accountant (CPA)
  • Certified Environmental Professional (CEP) by metric
  • LEED Green Associate by metric
  • Conservation Finance Specialist Certification by Ironclad Systems

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