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Skills

  • Organization
  • Support inquiry assistance
  • Regulatory compliance
  • Group therapy specialist
  • Client Satisfaction Improvement
  • Divorce and custody issues
  • Conservation Program Development
  • Business operations
  • Relationship development
  • Family reunification specialist

Work Experiences

  • Allowed clients to better articulate needs.
  • Achieved a 18% first-call resolution rate.
  • Interacted with team members from various departments to research and resolve customer issues.
  • Analyzed conservation program outcomes.
  • Followed up with clients, mailed out applications, and answered incoming calls to provide excellent customer service.
  • Actively participated in Workday cross-training workshops.
  • Collected, compiled, and posted information on forest recreation and trail conditions to encourage visitor safety and participation in programs.
  • Achieved PMP.
  • Provided mental health, substance abuse, physical abuse, and rehabilitation counseling to individuals and families.
  • Aligned solutions with regulatory requirements.

Summaries

  • Achieved a 36% reduction in service delays.
  • Acted as primary point of contact for Portland-based clients.
  • Achieved high satisfaction scores.
  • Achieved a 78% reduction in incidents.
  • Achieved a 64% retention rate.
  • Passionate about creating and facilitating programs that help underserved communities.
  • Active in Atlanta.
  • Clear understanding of team leadership and budget management as well as strategic planning training.
  • Recognized for her caring demeanor and superior social awareness.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.

Accomplishments

  • Mentored junior staff in effective client communication, resulting in a team performance improvement of 79%.
  • Resolved 83% of client escalations regarding conservation efforts within 5 hours, exceeding service level agreements.
  • Created customized conservation solution packages, helping to reduce project costs by 27% for clients in Boston.
  • Led feedback initiatives across 10 client sites, resulting in enhanced service offerings and a 65% rise in satisfaction scores.
  • Collaborated with field teams to provide real-time support during environmental assessments, ensuring timely resolution of 2 compliance issues.
  • Utilized conservation policy knowledge to guide clients through compliance challenges, reducing regulatory infractions by 39%.
  • Selected as the primary contact for high-value conservation projects, facilitating a 58% increase in project completion rate.
  • Initiated cross-functional collaboration with marketing teams to reposition conservation programs, leading to increased brand visibility and Innovation Award.
  • Established a peer support system for eco-conscious clients, improving collaborative problem solving and reducing support tickets by 76%.
  • Developed strong relationships with eco-conscious stakeholders, directly contributing to the acquisition of 10 new corporate partners.

Affiliations

  • Pacific Environmental Advocacy Group
  • Project Management Institute
  • American Customer Support Association
  • Eco-Support Development Group
  • Friends of the Environment Initiative Membership
  • Association of Support Professionals (ASP)
  • Society of Women Engineers
  • Lions Club
  • International Association of Conservation and Client Advocacy
  • Rotary International

Certifications

  • Certified Renewable Energy Professional (REP) by Association of Energy Engineers (AEE)
  • Certified Customer Service Professional (CCSP) by National Customer Service Association (NCSA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+ for foundational networking support
  • Microsoft Certified Systems Engineer (MCSE)
  • Bilingual Proficiency Certification in German by Summit Group
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Six Sigma Green Belt Certification to enhance process improvement engagements
  • Certified Climate Adaptation Planning Professional (CAPP) by International Society of Sustainability Professionals (ISSP)

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