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Skills

  • Critical thinking in emergency situations
  • Patient scheduling
  • Process improvement
  • Communications
  • Routing lab results
  • Medical filing
  • Workflow Optimization
  • Customer service excellence
  • Appointment confirmation
  • Team management

Work Experiences

  • Used a variety of office software applications to access patient information while maintaining strict confidentiality in order to comply with HIPAA regulations.
  • Achieved results within the first two years.
  • Acted as the first point of contact for over 12 patients daily.
  • Increased customer satisfaction by coming up with new ways to solve problems.
  • Achieved precise data entry.
  • Achieved Excellence Award for achieving a 37% satisfaction rate in patient services for the 2021 period.
  • Achieved a 68% reduction in follow-up inquiries.
  • Patients and their families met with me to discuss medical procedures, medications, treatments, and long-term care plans.
  • Saved money by developing functional solutions to category problems.
  • Addressed patient concerns regarding registration and insurance verification, leading to a 72% reduction in follow-up inquiries.

Summaries

  • Cross-functional collaboration Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Accomplished within the 2023 period.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Patient Access Intake Specialist.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • With a team-oriented mentality, highly organized, proactive, and punctual.
  • Achieved a 56% improvement in patient data integrity.
  • With 16 years of experience working in process, efficient Patient Service Representative.
  • Initiative and metric have a proven track record.
  • Knowledge of ServiceNow in depth, as well as strategic planning and data analysis abilities.
  • Patient Access Intake Specialist with process improvement and quality assurance abilities.

Accomplishments

  • Manufactured meaningful relationships with external providers, expediting patient referrals and improving follow-up times by 28%.
  • Reduced wait times by 17 minutes on average through efficient patient scheduling and pre-registration processes at Portland, enhancing overall patient satisfaction.
  • Trained 11 newly hired staff members on Salesforce and the facility's registration process, leading to a 39% increase in department efficiency.
  • Successfully managed intake of high-priority referrals from human resources within 18 hours, ensuring prompt and accurate assignment.
  • Designed and conducted training sessions on pre-registration procedures, improving overall patient intake efficiency by 22%.
  • Collaborated with the insurance verification team to ensure 79% accuracy in patient eligibility checks, significantly reducing claim rejections.
  • Developed a best-practice guide for patient intake procedures, which was adopted across initiative, reducing intake process times by 13 minutes on average.
  • Implemented a daily audit system to ensure accuracy of intake data, which reduced errors in financial reporting by 29%.
  • Played a key role in increasing patient check-in accuracy by implementing double-entry verification, which reduced patient record errors by 41%.
  • Led the transition to a new electronic pre-registration system, resulting in 41% faster patient check-ins and enhanced patient data accuracy.

Affiliations

  • Joined American Association of Healthcare Administrative Management (AAHAM) to further knowledge in patient financial services
  • Earned ITIL in Medical Office Reception and Patient Management from method
  • Participant in ongoing webinars with AAHAM to enhance understanding of up-to-date insurance regulations
  • Member of the Medical Group Management Association (MGMA), contributing to patient-centric administrative solutions
  • Took part in specialized patient billing and coding technology courses with program
  • Completed Mental Health First Aid Training from procedure in 2019
  • Organizer of patient relations best practice groups at framework of NAHAM
  • Certified Medical Administrative Assistant (CMAA) holder since 2022, awarded by the National Healthcareer Association (NHA)
  • Credential holder with the Certified Healthcare Access Associate (CHAA) designation, NAHAM
  • Community liaison role with framework to improve patient intake processes

Certifications

  • Certified Revenue Cycle Professional (CRCP) from HFMA
  • First Aid/CPR
  • Basic Life Support (BLS) Certification from American Red Cross
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Health Insurance Specialist (CHIS) through Summit Group
  • Patient Services Coordinator Certification from Northwind
  • Certified Electronic Health Record Specialist (CEHRS) from NHA
  • SHRM Certified Professional (SHRM-CP)
  • Certified Professional Coder (CPC) by AAPC
  • Certified Business Analysis Professional (CBAP)

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