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Skills

  • Critical thinking in emergency situations
  • Medical terminology
  • Organization
  • Relationship development
  • Communications
  • Medical filing
  • Claim submission tracking
  • Sterilization procedures
  • Workflow Optimization
  • Customer service

Work Experiences

  • Management recognized me for providing outstanding customer service.
  • Patients and their families met with me to discuss medical procedures, medications, treatments, and long-term care plans.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Double-checked daily doctor schedules and insurance coverage.
  • Achieved precise data entry.
  • Working with team members and customers to find workable solutions improved operations.
  • Collaborated with IT to enhance electronic medical record usability, leading to a initiative improvement in user satisfaction among intake specialists.
  • Achieved a 23% satisfaction rate in patient services.
  • Kept my category knowledge up to date by doing workflow optimization and client relations.
  • Double-checked claims for errors, fixed problems, and mailed them out on time.

Summaries

  • Achieved a 85% decrease in denied claims.
  • Multilingual and fluent in Japanese and Spanish, with a strong grasp of cultural differences.
  • Patient Access Intake Specialist is a hardworking and dependable Patient Access Intake Specialist who excels at risk assessment and performance reporting.
  • Motivated to assist patients with their medical needs by quickly verifying insurance, scheduling appointments, and organizing paperwork.
  • Ability to recognize standard issues and integrate initiative solutions to achieve standard.
  • Scheduling and patient education are two of her strong suits.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Patient Access Intake Specialist.
  • Accomplished in balancing day-to-day patient intake tasks with continuous system improvements, ensuring both patient satisfaction and operational efficiency.
  • Dedicated to efficiency and organization.
  • Miscellaneous student seeking hands-on experience through an internship in team leadership.

Accomplishments

  • Assisted in the roll-out of an updated patient privacy and compliance procedure, ensuring 9 of employees were trained successfully and ensuring a 31% adherence to state regulations.
  • Implemented a new quality assurance program within the patient access department, reducing patient data entry errors by 62%.
  • Enhanced patient intake flow by restructuring appointment scheduling, which reduced wait times by approximately 8 minutes on average during peak hours.
  • Manufactured meaningful relationships with external providers, expediting patient referrals and improving follow-up times by 28%.
  • Played a key role in increasing patient check-in accuracy by implementing double-entry verification, which reduced patient record errors by 41%.
  • Achieved a 79% improvement in patient info validation accuracy by introducing a standardized checklist for pre-registration.
  • Collaborated with the insurance verification team to ensure 79% accuracy in patient eligibility checks, significantly reducing claim rejections.
  • Reduced errors in patient data collection by 78% through the introduction of a new patient intake process utilizing Workday.
  • Helped improve the team’s monthly performance by generating detailed reports on patient registration trends, enabling data-driven decisions.
  • Successfully reconciled and submitted payments for 3 outstanding claims, reducing delays in reimbursements by 11 or 54%.

Affiliations

  • Volunteer with system Patient Advisory Board since 2021
  • Active participant in Healthcare Financial Management Association (HFMA) events
  • Member of the Medical Group Management Association (MGMA), contributing to patient-centric administrative solutions
  • Certification in Emergency Room (ER) and Critical Access Procedures, 2020
  • Certification in HIPAA Awareness and Patient Information Protection, OSHA, 2018
  • Ongoing member in system Public Health Coalition, serving underrepresented patient communities
  • Completed Mental Health First Aid Training from procedure in 2019
  • Completed First Aid and CPR training with the American Red Cross, certified in 2020
  • Member in good standing with the American Health Information Management Association (AHIMA) since 2016
  • Volunteer for annual state-wide health outreach events with Ironclad Systems since 2023

Certifications

  • Patient Services Coordinator Certification from Northwind
  • Certified Medical Administrative Assistant (CMAA) from NHA
  • Certified Health Insurance Specialist (CHIS) through Summit Group
  • First Aid/CPR
  • CPAR Accreditation from American Association of Healthcare Administrative Management (AAHAM)
  • Certified Specialist in Healthcare Access Management (CSHAM) from NAHAM
  • Medical Office Management Certification from Ironclad Systems
  • Google Certified Professional Cloud Architect
  • Cerner Electronic Medical Records (EMR) Certification from Cerner in 2015
  • Certified Public Accountant (CPA)

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