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Skills

  • Problem-solving under pressure
  • Microsoft applications proficiency
  • Account management
  • Negotiation and Conflict Resolution
  • KPI tracking
  • Budgets
  • Order processing optimization
  • Process automation implementation
  • Project organization
  • Business operations

Work Experiences

  • Collaborated with the finance department to resolve discrepancies with customer billing, recovering $8 in outstanding payments.
  • Built strong cross-functional relationships with marketing and product teams to align sales support activities with promotional objectives, leading to a 38% rise in campaign success rates.
  • Acted as the first point of escalation for customer service issues.
  • Analyzed monthly sales reports.
  • Allowed the team to focus on high-value tasks.
  • Helped customers by answering their questions and completing their requests.
  • Acted as the primary liaison between the sales and product development teams, ensuring key account needs were considered during the Microsoft Excel development phase.
  • Achieved recognition in 2022.
  • Achieved a 19% lift in brand awareness.
  • Collaborated with the IT department to refine the ticketing process, reducing delays in addressing sales system issues by 28%.

Summaries

  • Accomplished in developing sales programs.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved faster turnaround times.
  • Achieved a 71% sales increase in 2016 for the Southeast.
  • Analytical leader in sales support.
  • Achieved a 65% boost in campaign effectiveness.
  • Strengths in data analysis and cross-functional collaboration backed up by Miscellaneous training.
  • Sells program and category products while keeping up with changing industry trends and customer preferences.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Reduced the sales support response time by 23% after implementing an automated ticket prioritization system.
  • Initiated customer feedback collection for post-purchase interactions, enhancing product satisfaction rates by 37%.
  • Supported team in managing a high volume of customer orders, efficiently handling 10 orders during peak periods to ensure timely fulfillment.
  • Provided on-demand sales reports with real-time data insights, contributing to management's strategic decision-making process and resulting in a 34% increase in quarterly revenue.
  • Developed and maintained key account relationships resulting in a 29% increase in repeat business over two years.
  • Optimized daily workflow of 6 sales support professionals, enabling a 15% increase in order processing efficiency.
  • Documented and resolved initiative which led to method.
  • Collaborated with team of 18 in the development of procedure.
  • Selected to lead training sessions on category for 12 employees, improving system proficiency and reducing support tickets by 75%.
  • Coordinated with product to integrate customer feedback into product development, increasing the win rate of proposals by 76%.

Affiliations

  • American Society of Safety Professionals
  • International Association of Exhibitions and Events (IAEE)
  • Freelance Sales Operations & Support Network
  • American Society of Transportation and Logistics (ASTL)
  • Global Sales Executive Council
  • Society of Industry Leaders
  • Professional Pricing Society (PPS)
  • Institute of Internal Auditors (IIA) – Sales Audit & Support Chapter
  • Certified Sales Leadership Professional (CSLP) Network
  • Institute for Supply Management (ISM)

Certifications

  • Certified Sales Leadership Professional (CSLP) - Sales and Marketing Executives International
  • CompTIA A+ Technician
  • Lean Six Sigma Yellow Belt Certification initiative
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Certified Professional in Supply Management (CPSM) – Institute for Supply Management
  • Scrum Master Certification (CSM), Scrum Alliance
  • Professional in Sales & Business Development Certification framework

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