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Skills

  • Process automation implementation
  • Order entry accuracy improvement
  • Sales data analysis and reporting
  • Sales processes
  • Data accuracy enhancement
  • Microsoft applications proficiency
  • Negotiation and Conflict Resolution
  • Employee onboarding process improvement
  • Regulatory compliance
  • Relationship development

Work Experiences

  • Aligned on product promotion strategies.
  • Achieved 53% faster turnaround times in closing deals.
  • Achieved recognition in 2022.
  • Built strong cross-functional relationships with marketing and product teams.
  • Achieved a client retention rate of 38%.
  • Devised strategies for overcoming sales obstacles and maximizing business opportunities.
  • Increased the team's revenue by over $11 in sales.
  • Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
  • Acted as the first point of escalation for customer service issues, resolving 30% of disputes within 18 months through negotiation and fast decision-making.
  • Aligned sales support activities with promotional objectives.

Summaries

  • Accomplished Sales Support Lead.
  • With consultative techniques and careful attention to individual needs, dependable and upbeat Sales Support Lead is successful in promoting customer loyalty, satisfaction, and purchases.
  • Achieved a 53% reduction in order processing delays over the past year.
  • Aligned sales and marketing goals.
  • Achieved a 71% sales increase in 2016 for the Southeast.
  • Sales Support Lead with 11 years of successful quality assurance and budget management experience.
  • Accomplished in developing sales programs.
  • Providing 13 years of experience in the metric of industry.
  • Within Miscellaneous, senior Sales Support Lead and outstanding performer in project management and performance reporting.
  • Achieved 71% error reduction.

Accomplishments

  • Managed daily updates on customer data in metric, leading to 78% more accurate sales projections.
  • Implemented a sales pipeline forecasting model using initiative, increasing forecast accuracy by 25% within two years.
  • Improved the accuracy of inventory and sales data by implementing an automated tracking system, resulting in a 36% reduction in errors.
  • Collaborated with product teams to enhance the sales materials, resulting in a 39% improvement in closing rates for the sales team.
  • Collaborated closely with metric to address technical issues in initiative, reducing downtime from 5 hours to 10 hours.
  • Improved sales reporting systems by creating customizable dashboards, reducing report generation time by 69%.
  • Spearheaded a sales reporting overhaul that reduced the manual workload by 78%, freeing up time for customer-facing activities.
  • Implemented a CRM audit cycle to ensure data integrity, reducing data discrepancies by 22% within several months.
  • Conducted detailed market trend analysis and delivered reports to executives, contributing to strategic decisions that resulted in a 31% revenue growth.
  • Orchestrated cross-departmental communications to prioritize urgent sales requests, reducing response delays by 31% hours.

Affiliations

  • American Medical Informatics Association
  • Certified Sales Leadership Professional (CSLP) Network
  • Business Marketing Association (BMA)
  • Business Intelligence Group (BIG) for Sales Analytics
  • Institute of Professional Sales (IPS)
  • Institute for Supply Management (ISM)
  • Sales Management Association
  • Association for Supply Chain Management (ASCM)
  • Jaycees
  • Society of Industry Leaders

Certifications

  • Salesforce Certified CPQ Specialist program
  • Lean Six Sigma Yellow Belt Certification initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ITIL Foundation Certification - AXELOS
  • Certified Management Consultant (CMC) - standard
  • Certified Salesforce Administrator - standard
  • CompTIA Network+
  • Negotiation Mastery - Harvard Business School Online
  • SHRM Certified Professional (SHRM-CP)
  • Scrum Master Certification (CSM), Scrum Alliance

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