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Skills

  • Supervision
  • Presentation creation and delivery
  • Order entry accuracy improvement
  • Customer service
  • MS Office
  • Operational improvement
  • Team building
  • Customer follow-ups and account management
  • Customer service excellence
  • Client Retention Strategies

Work Experiences

  • Assisted in optimizing customer onboarding workflows, resulting in 36% more timely activations and increased client satisfaction ratings.
  • Was in charge of in-store promotional signage and displays, as well as restocking merchandise from returns or dressing rooms.
  • Helped customers sign up for store loyalty programs and explained the benefits in detail.
  • Built strong cross-functional relationships with marketing and product teams.
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look.
  • Built strong cross-functional relationships with marketing and product teams to align sales support activities with promotional objectives, leading to a 38% rise in campaign success rates.
  • Educated customers about promotions to increase sales.
  • Achieved timely product delivery.
  • Kept the checkout area tidy by sweeping the floors and emptying the trash cans.
  • Kept my knowledge of store sales, payment policies, and security standards up to date.

Summaries

  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the procedure business.
  • Aligned sales and marketing activities.
  • Product merchandising, payment processing, and cleaning knowledge.
  • Aligned sales and marketing goals.
  • A forward-thinking Sales Support Lead with a focus on proactive customer service, resolving 51% of critical issues within three years by collaborating efficiently across teams.
  • Skills in risk assessment and client relations have been demonstrated.
  • Ambitious Sales Support Lead with comprehensive experience in coordinating internal resources to automate reporting tasks, improving reporting accuracy by 44%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • An analytical leader in sales support, identifying workflow efficiency opportunities that contributed to a 59% increase in regional sales productivity.
  • Within Miscellaneous, senior Sales Support Lead and outstanding performer in project management and performance reporting.

Accomplishments

  • Reduced churn rate by executing strategic customer follow-up campaigns, increasing customer satisfaction scores by 38%.
  • Collaborated with team of 18 in the development of procedure.
  • Implemented a sales pipeline forecasting model using initiative, increasing forecast accuracy by 25% within two years.
  • Supported sales team in achieving program by designing a follow-up schedule for key accounts, contributing to a 72% increase in repeat business.
  • Coordinated with product to integrate customer feedback into product development, increasing the win rate of proposals by 76%.
  • Led cross-functional team meetings to align on sales metrics and customer accounts, improving forecast accuracy by 23%.
  • Assisted with vendor management for framework, negotiating terms that reduced costs by 78%.
  • Maintained daily CRM updates, contributing to structured sales pipeline reports, which facilitated a 22% improvement in quarterly sales forecasting.
  • Supported sales team by negotiating pricing and contracts with vendors, resulting in a savings of 2 annually.
  • Improved sales reporting systems by creating customizable dashboards, reducing report generation time by 69%.

Affiliations

  • Global Inside Sales Association (GISA)
  • International Trade Administration - Sales Coordination Team
  • Rotary International
  • Toastmasters
  • Jaycees
  • Society of Human Resource Management
  • Supply Chain and Management Consultants Group
  • Customer Service Institute of America (CSIA)
  • Business Intelligence Group (BIG) for Sales Analytics
  • American Society of Safety Professionals

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • Professional in Sales & Business Development Certification framework
  • Certified Trade Show Marketer (CTSM) standard
  • Certified Sales Operations Specialist (CSOS) process
  • Salesforce Certified CPQ Specialist program
  • First Aid/CPR Certified
  • Apple Certified Associate (ACA)
  • Certified Professional in Customer Success (CPCS) standard
  • Advanced Sales Management Certification – category

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