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Skills

  • POS systems knowledge
  • Goal-oriented
  • Business Strategy
  • Friendly demeanor
  • People-oriented
  • Basic administrative knowledge
  • Vendor relationship management
  • Personable
  • Employee relations
  • Outstanding interpersonal skills

Work Experiences

  • Managed
  • Tracked optimal food and beverage stock by creating templates for weekly inventory transactions.
  • Trained 4 sales associates in product specifications, sales incentives, and selling techniques, resulting in a 15% increase in customer satisfaction.
  • Used performance data to evaluate and improve operations, as well as forecast needs and target current business conditions.
  • Created and managed a $14 annual operating budget, ensuring that controls were maintained and that overages were avoided in order to ensure the long-term viability of the company.
  • Used HubSpot and Tableau to complete 6 months payroll for 2 employees.
  • Promoted collaborative and productive work environments by fostering healthy team environments.
  • Recommendation
  • Had planned ahead.
  • Collaborated with store visuals to create and implement merchandising plans that ensured weekly profitability.

Summaries

  • Retail sales and customer service expert with numerous awards.
  • Motivated individual.
  • Reliable, punctual, and diligent.
  • Pragmatic
  • Seasoned
  • Reliable and conscientious worker who excels at assigning, supervising, and evaluating work.
  • General Store Manager who is meticulous and has 7 years of framework experience.
  • General Store Manager with over 18 years of experience in retail and customer service.
  • Expert
  • Service-driven

Accomplishments

  • Coordinated with marketing teams to execute a promotional campaign that boosted seasonal foot traffic by 71%.
  • Developed and managed store budgets, successfully reducing costs by 68% while increasing profit margins year-over-year.
  • Assumed leadership in resolving internal department conflicts, fostering healthier communication and improving team collaboration by 66%.
  • Implemented safety and compliance measures, leading to a 18% reduction in workplace incidents.
  • Introduced strategic upselling techniques that increased average transaction value by 23% within 4 months.
  • Awarded 'Manager of the Year' for exceeding company sales targets by 47% and achieving the highest customer satisfaction score in 13 years.
  • Facilitated weekly team meetings to discuss goals, resulting in a 15% productivity increase across all departments.
  • Increased sales 8% over 6 months.
  • Led the development and launch of store-specific mobile app, generating 85% more engagement and driving online-to-offline sales.
  • Streamlined vendor negotiations, cutting supply chain costs by 41% without sacrificing product quality or availability.

Affiliations

  • Retail Operations Excellence Group
  • POS Systems Advanced Training (Offered by framework)
  • Certified Professional in Supply Management (CPSM)
  • Project Management Institute
  • Lions Club
  • Revenue Growth Management Certification from Vantage
  • Certified Retail Management Professional (CRMP) Program
  • Association for Computing Machinery
  • American Marketing Association
  • Community Retailer Alliance system

Certifications

  • Google Certified Professional Cloud Architect
  • Certified Retail Sales Professional (CRSP)
  • Certified Management Accountant (CMA)
  • Leadership & Management Certificate Program by category
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Operations Management Diploma
  • Certified E-commerce Specialist (CES)
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • KPI Monitoring & Management by Northwind

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