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Skills

  • Client communication strategies
  • Cross-Functional Leadership
  • First Aid/CPR
  • Sales pipeline management
  • Team building
  • Team management
  • Marketing and advertising
  • Cross-team collaboration
  • Budgets
  • Operational improvement

Work Experiences

  • Assisted with the roll-out of a new e-commerce platform, ensuring smooth customer transitions and a 52% increase in user satisfaction.
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol.
  • Assisted with the roll-out of a new e-commerce platform.
  • Audited existing shopping processes, identifying inefficiencies and reducing delays in order completion by 71%.
  • Contributed to 31% of overall revenue.
  • Collaborated with tech teams.
  • Analyzed seasonal trends.
  • Built and maintained rapport with VIP customers.
  • Boosted repeat business among high-spending customers by 15%.
  • Built and maintained an excellent rapport with VIP customers, enhancing their loyalty and contributing to 58% of overall revenue.

Summaries

  • Expert at keeping track of trends and seizing new opportunities.
  • Dedicated team leader with experience analyzing market trends and customer needs in order to create targeted marketing campaigns.
  • Collaborator skilled in marketing alignment.
  • Innovative marketing leader with 5+ years of experience creating outstanding marketing campaigns, content, and collateral using both traditional and innovative strategies.
  • Clear understanding of process improvement and project management as well as stakeholder engagement training.
  • Contributed to a 24% increase in satisfaction.
  • Achieved a 15% increase in order accuracy.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Prepared to bring 13+ years of progressive experience to a challenging position where I can have a long-term impact on the company's and customers' success.
  • Competent marketing manager with a track record of driving business growth through the implementation of initiative strategies.

Accomplishments

  • Spearheaded the onboarding process for new vendors, improving fulfillment quality and saving 50% of operational costs.
  • Created detailed shopper performance dashboards using Jira, which helped identify patterns to boost operational efficiency.
  • Developed and implemented shopper onboarding programs, reducing shopper dropout rate by 47%.
  • Orchestrated seamless product launches in collaboration with marketing, yielding a 8% sales growth in premium product categories.
  • Played a critical role in reducing shopping cart abandonment rates by 45% through the introduction of personalized shopping recommendations.
  • Piloted a revised vendor negotiation strategy that delivered a 16% savings across critical supplies.
  • Developed real-time inventory dashboards in collaboration with IT to allow shoppers better item selection accuracy.
  • Optimized product replenishment cycles, reducing stock outages for high-demand items by 19%.
  • Utilized Microsoft Excel to create shopper feedback loops that guided improvements in service quality and overall shopping experience.
  • Monitored key shopper performance indicators daily and provided tactical adjustments that improved processing efficiency by 54%.

Affiliations

  • Certified E-Commerce Operations Specialist PMP
  • Rotary International
  • Inbound Logistics Forum
  • Certificate in Retail Management from Vantage 2015
  • Lean Six Sigma Green Belt Certification
  • Call Center Management Association (CCMA)
  • International Association of Administrative Professionals
  • Toastmasters
  • Jaycees
  • American Society of Safety Professionals

Certifications

  • Tableau Certification - Analyst and Data Visualization - Ironclad Systems
  • Certified ScrumMaster (CSM) – 2022
  • CompTIA Security+
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • ServSafe
  • Lean Six Sigma Yellow Belt - 2020
  • Microsoft Certified: Power BI Data Analyst - 2023
  • Certified Business Analysis Professional (CBAP)
  • Certified eCommerce Professional (CEP) - Cedar Works

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