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Skills

  • Problem resolution
  • Organization
  • Budgeting
  • Relationship development
  • Product development
  • Customer service
  • Client-facing presentation
  • PeopleSoft
  • Vendor relationship management
  • P&L Management

Work Experiences

  • Audited existing shopping processes, identifying inefficiencies and reducing delays in order completion by 71%.
  • Collaborated with marketing teams.
  • Experimented with marketing channels such as paid acquisition, social media, and creating new content.
  • Increased Adobe Creative Suite sales and brand exposure by developing new packaging, collateral, and sales materials, as well as optimizing target audience reach.
  • Collaborated with tech teams.
  • Advised product development teams on how to improve products based on customer feedback.
  • Developed, implemented, and improved business development strategies based on company objectives, product specifications, market data, and budget constraints.
  • Analyzed purchase patterns.
  • Created, implemented, and improved national marketing initiatives to increase framework product awareness and sales.
  • Coordinated marketing, sales, and IT processes to align activities with corporate goals.

Summaries

  • Dedicated team leader with experience analyzing market trends and customer needs in order to create targeted marketing campaigns.
  • Leader who is articulate and driven, as well as having a high level of energy and an engaging personality.
  • Prepared to bring 13+ years of progressive experience to a challenging position where I can have a long-term impact on the company's and customers' success.
  • Market research, plan optimization, and viral content creation are all areas of expertise.
  • Boosted ratings through tailored shopper engagement strategies.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • SEO content creation, social media audience engagement, and brand management are all skills I have.
  • Shopper Coordinator with 13 years of successful budget management and strategic planning experience.
  • Contributed to a 24% increase in satisfaction.
  • With exceptional Miscellaneous expertise and top-notch communication abilities, highly skilled in forecasting, project management, and strategic planning.

Accomplishments

  • Organized shopper feedback sessions quarterly, leading to actionable changes that improved overall service ratings by 17 stars.
  • Successfully reduced return rates by 59% through proactive communication and personalized customer resolutions.
  • Improved coordination between vendors and internal teams, enabling faster restock times by 13 hours.
  • Revamped shopper incentive programs, resulting in a 76% increase in participation and higher transaction frequency.
  • Spearheaded the onboarding process for new vendors, improving fulfillment quality and saving 50% of operational costs.
  • Optimized product replenishment cycles, reducing stock outages for high-demand items by 19%.
  • Designed customer-centric workflows with automated touchpoints, enabling a 40% reduction in average service time.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Orchestrated seamless product launches in collaboration with marketing, yielding a 8% sales growth in premium product categories.
  • Initiated real-time shopper tracking tools, improving order fulfillment transparency and increasing consumer trust.

Affiliations

  • International Shopper Professionals Association
  • Certified Support Supervisor (CSS) OSHA
  • Freemason
  • Society of Consumer Affairs Professionals (SOCAP)
  • Project Management Institute
  • International Association of Business Communicators (IABC)
  • National Association of Retail Marketing Services (NARMS)
  • Inbound Logistics Forum
  • Certificate in Retail Management from Vantage 2015
  • Certified E-Commerce Operations Specialist PMP

Certifications

  • Supply Chain Professional (SCPro) Certification - Vantage
  • Google Analytics Individual Qualification (GAIQ) - Vantage
  • Salesforce
  • Project Management Professional (PMP)
  • Advanced Logistics and Supply Chain Certification ( ALSSC) - Beacon Labs
  • Lean Six Sigma Yellow Belt - 2020
  • Google Certified Professional Cloud Architect
  • Tableau Certification - Analyst and Data Visualization - Ironclad Systems
  • CompTIA A+ Technician
  • First Aid/CPR Certified

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