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Skills

  • Admitting processes
  • Crisis intervention strategies
  • Individualized Care Planning
  • Team management
  • Financial assistance program coordination
  • Care pathway development
  • Organization
  • Collaborative problem-solving
  • Budgets
  • Supervision

Work Experiences

  • Achieved a 62% increase in services provided.
  • Was in charge of archiving and preparing reports and treatment records.
  • Answered 14 calls per the past year to help customers with their questions and concerns.
  • Achieved a 83% satisfaction rate.
  • Achieved a 26% decrease in missed appointments.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Psychosocial evaluations and needs assessments were completed by me.
  • Collaborated with process in overcoming barriers to care by connecting them with system resources and achieving a 75% satisfaction rate.
  • Clinical documentation, treatment plans, and referrals were all organized by me.
  • Coordinated transition referrals for program.

Summaries

  • Achieved a 48% success rate.
  • Achieved 16% of cases processed within 13 days.
  • Collaborative referral and social service expert who harmonized care delivery systems with community mental health providers—improving overall client satisfaction by 31%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Coordinated multidisciplinary care teams.
  • Conducted service gap analysis.
  • Coordinated referrals effectively.
  • Committed to holistic, client-centered care.
  • Consistently managed large caseloads.
  • Advocated for patients.

Accomplishments

  • Improved accuracy of referral data collection through the introduction of Asana software, reducing input errors by 23%.
  • Facilitated a 2-month pilot program that reduced barriers to public assistance referrals for veterans, resulting in 45% more veterans accessing services.
  • Supported culturally diverse clients through linguistically sensitive referral practices, increasing referral success rates by 63%.
  • Identified and addressed logistical challenges in coordinating specialty medical referrals for 18 clients, increasing positive outcomes by 63%.
  • Played a key role in the successful transition of 17 medically complex patients to community health services, increasing patient satisfaction by 26%.
  • Collaborated with team of 4 in the development of initiative.
  • Enhanced referral transparency by establishing new reporting systems, reducing service gaps and improving client satisfaction ratings by 32% points.
  • Reduced client referral wait times by 34% by optimizing internal processes for connecting clients to external services.
  • Analyzed referral data to identify and address service gaps for underrepresented populations, lowering instances of unmet needs by 72%.
  • Launched a performance improvement project for referral tracking, resulting in 54% increased accountability and clarity in service provision.

Affiliations

  • International Federation of Social Workers (IFSW)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Board of Psychology and Social Work Examiners
  • American Clinical Social Work Association (ACSWA)
  • Association of Family and Conciliation Courts (AFCC)
  • National Association of Social Workers
  • Coalition on Human Needs (CHN)
  • Collaborative for Academic, Social, and Emotional Learning (CASEL) Affiliate
  • Community-Based Participatory Research (CBPR) Working Group
  • Member of the Association for Community Health Improvement (ACHI)

Certifications

  • Certified Child and Adolescent Trauma Professional (CATP)
  • Trauma-Informed Care Certification
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Dementia Practitioner (CDP)
  • Advanced Social Work Leadership Certificate by system
  • Certified Advanced Social Work Case Manager (C-ASWCM)
  • Certified Social Work Case Manager (C-SWCM)
  • Basic Life Support (BLS) Certification
  • Salesforce

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