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Skills

  • Problem resolution
  • Customer service
  • Price auditing and adjustment
  • Initiative equipment
  • Labor Cost Reduction
  • Data-driven decision making
  • Onboarding and training development
  • Business operations
  • Cross-functional team collaboration
  • Cross-departmental communication

Work Experiences

  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Boosted storefront traffic by 43% during key campaigns.
  • Aligned visuals with corporate branding.
  • Achieved a 35% sales increase over 2017.
  • Achieved environmentally recognized certification.
  • Increased earnings by achieving sales goals, improving customer service, and sticking to team goals.
  • Achieved 9 consecutive injury-free quarters.
  • Focused on completing timely performance evaluations, providing positive feedback, and rewarding superior performance when recruiting and retaining top talent.
  • Achieved results within 6 months.
  • Taught my team members how to use effective strategies to meet operational and sales goals.

Summaries

  • In-depth knowledge of all aspects of store operations, as well as the ability to identify and capitalize on improvement opportunities.
  • Self-motivated leader who excels at fostering business relationships, increasing sales, and developing practical solutions in response to client needs.
  • Achieved 14 consecutive injury-free quarters.
  • Willing to put budget management knowledge to work for a well-established company in the Retail sector.
  • Accelerated product turnover.
  • Expert at resolving complex problems and implementing proactive operational changes.
  • Client-facing professional with a positive attitude and expertise in cross-functional collaboration and process improvement.
  • Achieved a 23% reduction in turnover.
  • Discussing sales performance, maintaining accountability, and recognizing excellent performance were all successful ways to engage with employees.
  • Achieved 36% improvement in year-end inventory management.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Initiated and tracked customer satisfaction surveys, leveraging results to recalibrate store layout and improve customer engagement scores by 24%.
  • Supervised a team of 16 associates, streamlining daily tasks and improving department efficiency by 61%, ensuring high operational standards were met.
  • Slashed cart abandonment rates by 16% through successful implementation of a new checkout system.
  • Directed a team during the launch of multiple seasonal events, resulting in a sales increase of $15 across 6 locations.
  • Drove a departmental collaboration initiative, optimizing stock rotation and improving product freshness by 27%.
  • Implemented inventory audit processes that resulted in a 84% reduction in shrinkage over three years.
  • Successfully led store-wide shrinkage campaigns, resulting in a 58% decrease in loss prevention incidents.
  • Trained new employees on company SOPs and operational protocols, contributing to a 84% improvement in team adherence and compliance during 6 months.
  • Introduced innovative customer feedback mechanisms that informed strategic product adjustments, contributing to a 30% increase in repeat business.

Affiliations

  • Jaycees
  • Certified Sales Leadership (CSL) Program Member
  • Panelist, Retail Executive Forum 2022
  • Retail Industry Leaders Association (RILA)
  • International Organization of Professional Merchandisers (IOPM)
  • American Marketing Association (AMA) - Retail Division
  • Attended the GlobalShop Conference & Expo 2020
  • Lions Club
  • American Society of Business and Behavioral Sciences (ASBBS)
  • Society of Human Resource Management

Certifications

  • Certified Retail Supervisor (CRS) – Meridian
  • Product Knowledge Certification, initiative
  • Retail Business Forecasting Certificate, Northwind
  • Visual Merchandising Certificate, Ironclad Systems
  • Certified Public Accountant
  • Effective SOP Development in Retail Operations, Beacon Labs
  • Certified Sales and Merchandising Professional (CSMP), Brightline
  • CompTIA Security+
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)

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