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Skills

  • Operational protocol adherence
  • Product rotation systems implementation
  • Customer loyalty program management
  • First Aid/CPR
  • MS Office
  • Merchandising operations
  • Team building
  • Promotion development and monitoring
  • Onboarding and training development
  • Cross-functional team collaboration

Work Experiences

  • Increased sales by 12% by providing purchase advice and promoting additional products.
  • Achieved faster sell-through rates.
  • Achieved environmentally recognized certification.
  • Coached a 10-person sales team on how to use effective sales techniques and provide excellent customer service.
  • Marked down clearance items and moved merchandise to its proper location in the store.
  • Conducted research to find appropriate answers to customer questions.
  • Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales.
  • Inspired employees to succeed and identified areas for improvement, resulting in a 10% increase in efficiency.
  • Individual employees were assigned jobs based on their previous training, current abilities, and general knowledge.
  • Analyzed daily reports.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • General Merchandise Supervisor with 10 years of experience supervising employees in system environments.
  • Strengths in risk assessment and client relations backed up by Retail training.
  • Experienced retail management professional with a track record of building and motivating teams to achieve and exceed sales, service, and performance goals.
  • Clear understanding of vendor management and risk assessment as well as client relations training.
  • Boosted stockroom efficiencies by 64% over one year.
  • Supervisor with 7 years of experience leading talented salespeople who is results-oriented.
  • Accomplished General Merchandise Supervisor.
  • Recognized on a regular basis for outstanding performance and contributions to the Retail industry's success.
  • Forward-thinking and hardworking, with a diplomatic communication style aimed at increasing customer engagement and satisfaction.

Accomplishments

  • Directed a team during the launch of multiple seasonal events, resulting in a sales increase of $15 across 6 locations.
  • Achieved 58% on-time delivery rate for special-order merchandise after restructuring warehouse-to-store replenishment processes.
  • Trained new employees on company SOPs and operational protocols, contributing to a 84% improvement in team adherence and compliance during 6 months.
  • Facilitated staff training sessions focusing on various merchandising strategies, improving associate product knowledge and enhancing overall customer interactions.
  • Supervised a team of 16 associates, streamlining daily tasks and improving department efficiency by 61%, ensuring high operational standards were met.
  • Orchestrated seasonal displays and promotions, collaborating with vendors to increase in-stock levels and driving a 77% growth in sales during key shopping periods.
  • Created and enforced new SOPs for shrinkage prevention, reducing losses by 55% within one year.
  • Improved stock replenishment process by 9 days, collaborating closely with logistics teams to avoid stockouts and overstock scenarios.
  • Implemented inventory audit processes that resulted in a 84% reduction in shrinkage over three years.
  • Revamped floor layout to optimize product placement, resulting in increased foot traffic and a 55% rise in impulse buys.

Affiliations

  • Association for Supply Chain Management (ASCM)
  • Society for Human Resource Management (SHRM) Retail Division Member
  • Retail Management Certification from Vantage
  • Association for Computing Machinery
  • International Organization of Professional Merchandisers (IOPM)
  • Certified in Retail Sales Promotion Strategies Program
  • Fashion Group International (FGI)
  • Shopper Insights & Marketing Professionals Association
  • American Society of Business and Behavioral Sciences (ASBBS)
  • Society of Women Engineers

Certifications

  • Advanced Store Branding and Marketing Certification, Ironclad Systems
  • First Aid/CPR Certified
  • Certified Labor Cost Reduction Specialist (CLRCS), Harbor & Co.
  • Professional Retail Management Certification (Ironclad Systems)
  • Certified Sales Forecasting Expert, system
  • Certified Retail Pricing Analyst (CRPA), Beacon Labs
  • Certified Customer Experience Strategist (CCXS), Cedar Works
  • CompTIA A+ Technician
  • Effective Promotion Planning in Retail, Lakeside Partners
  • Certified Public Accountant

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