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Skills

  • Customer lifetime value (CLV) improvement
  • Customer service
  • Executive-level reporting
  • MS Office
  • Contract negotiation and execution
  • Lead conversion optimization
  • Supervision
  • Cost reduction strategies
  • Revenue growth strategies
  • Business operations

Work Experiences

  • Achieved a 61% reduction in supplier costs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Accelerated market entry into Atlanta.
  • Accelerated market entry into Portland by developing strategic partnerships, generating first-year revenue of $17.
  • Looked for industry trends on social media and through online sources.
  • Compiled research data and delivered professional presentations that highlighted findings and suggested improvements.
  • Achieved $13 in revenue in the first 2 months.
  • Completed project $2 under budget.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved market penetration in Boston.

Summaries

  • Helping business leaders understand all aspects of operations is something I'm used to.
  • Commercial Expert capable with a track record of improving Miscellaneous operations.
  • Business-oriented Commercial Expert.
  • 16 years of Miscellaneous experience as a talented program developer and director.
  • Accomplished Commercial Expert with a focus on executing international supply chain strategies, cutting logistics costs by 25%, and improving order fulfillment processes.
  • Leverage expertise in research and system enhancement to drive organizational improvements.
  • Accomplished Commercial Expert.
  • Standard Management Analyst with extensive experience in financial, business development, and operations.
  • Accelerated business performance.
  • Achieved results within 18 months.

Accomplishments

  • Reorganized the commercial division, increasing employee productivity by 25% and reducing excess labor costs.
  • Led a cross-functional team that implemented a revamped sales strategy, achieving 77% growth in market share by 2017.
  • Facilitated interdepartmental communication between sales and operations teams, leading to a 15% increase in order fulfillment efficiency.
  • Developed a new contract escalation procedure, which resulted in quicker resolution times by 41% and enhanced customer satisfaction.
  • Championed data-driven decision making, implementing analytics tools that improved sales forecasting accuracy by 71%, boosting overall profitability.
  • Executed a comprehensive contract management process, reducing processing time by 69% and ensuring compliance with system.
  • Reduced procurement costs by 71% through strategic vendor negotiations, adding over $17 in annual savings.
  • Initiated a customer feedback system, improving client satisfaction ratings by 85% while streamlining the service response time.
  • Resolved product issue through consumer testing.
  • Led marketing to sales coordination efforts, which led to a 37% improvement in lead conversion during framework.

Affiliations

  • Entrepreneurs’ Organization (EO)
  • National Association for Business Economics (NABE)
  • International Council for Small Business (ICSB)
  • International Association for Contract and Commercial Management (IACCM)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Jaycees
  • Turnaround Management Association (TMA)
  • Society for Advancement of Consulting (SAC)
  • Rotary International

Certifications

  • Certified Commercial Contracts Manager (CCCM) by program
  • Certified Manager of Quality/Organizational Excellence (CMQ/OE) by ASQ
  • CompTIA Security+
  • Salesforce
  • Project Management Professional (PMP) by method
  • Certificate in Sales Operations Science by Salesforce's Trailhead Academy
  • Global Logistics Specialist (GLS) by California State University, Long Beach
  • Certified Professional Sales Leader (CPSL) by Sales Management Association
  • First Aid/CPR Certified
  • Certified Professional in Supply Management (CPSM) by Institute for Supply Management (ISM)

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